David Jones
3.6 out of 5 stars.
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David Jones Careers and Employment

About the company

  • Founded
  • Company size
    more than 10,000
  • Revenue
    $1.5bn to $7bn (AUD)
  • Industry
    Retail & Wholesale
  • Headquarters
    Burnley, Victoria
  • Link
    David Jones website
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35 jobs

Rating overview

Rating is calculated based on 305 reviews and is evolving.



Assistant Manager in Western Australia
on 9 August 2022
Potential, But Lacking Resources
DJs is a legacy company with some incredible brands, and very loyal customer base. Many changes over the short time I’ve been with the company, some good but others have made things over complicated than what they need to be.Work/Life balance can be non-existent during busy times of year, but store leadership can make things fun most of the time. Lots of expectation of staff from management with not much understanding of situations (staff levels/morale/etc). Definitely believe there is opportunity for more competitive pay, it’s not great but lots expected of you.Have seen many people leave from burn out, so much potential for great things as tools can be available if you know where to look (not necessarily who to ask not many managers know all)
Sales Professional in Macquarie Centre NSW
on 10 August 2022
Good casual rate great while you’re studying
Easy work quiet most of the time knees can ache after a while if you’ve got any knee problems great team to work with, the lunch room could use some adjustments like just instant coffee to keep the team running
Sales Assistant in Greenhill NSW
on 10 July 2022
Toxic work environment
Just overall not worth working here , was promised things in interview, was given a different contract then what I was employed by, no management Support was denied a position because I’m in probation but wasn’t hired as a qualified beauty therapist like the position I went for , instread iv been told in a sales assistant instead
Customer Service Assistant in Melbourne VIC
on 9 July 2022
Not much support provided, micro-managemers
A typical day at work- The good thing is that you get to work from home in your comfort majority of your shift (you need to go into the office once in a while and work from there). You can start work as soon as you wake up, no need to dress up and look nice. I usually work 9 hours shift - basically just answering to customer's enquiry and complaints. Apart from your break time you are not really allowed to leave your desk so it can get tough when you need a quick break because the managers will literally ask you what you are doing if you leave for a minute.Management- There are a number of supervisors and managers. What they tell you is usually contradicting to each other so you get confused who to follow at the start (after all, you just need to change depending on who is supervising). It gets annoying when one say this and the other say that - not really helping. Some supervisors are very micro-managing, I was once told that we are not allowed to leave out desk apart from allocated break time (which is very unhealthy when you are sitting for 9 hours straight) and if you do, they will just ping you and ask what we are doing. Some managers are very chill and you can feel trusted. The management team often makes mistake on allocating shifts, especially if you are a casual worker. They also will try their best not to take any calls from customers if customers request to speak to a manager.Workplace culture- Colleagues are all lovely, just some micro-managers making it worse. Be ready to be told quality over quantity but to also meet KPIs and lack of support from the management team.The hardest part of the job- Dealing with tough customers, some are unreasonable which is fine, it gets frustrating when the customers' issues are completely David Jones' fault and management doesn't really help to resolve. After all, we are the first point of contact, no matter how bad the policies and we think it is bad, we need to own it up and apologies for the customers.The most enjoyable part of the job- There is not much, it feels very good when you are able to assist the customer all the way and resolve the issue. But the negatives outweighs the positives. The discount you will get is pretty good as well if you like to shop from DJ or CRG group.
Sales Assistant in Kotara NSW
on 6 July 2022
Horrible management
Management was really poor, always rude and hard to work around. Good hours and pay however the management made it really hard to enjoy working there sadly.

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Questions and answers

People have asked 46 questions about working at David Jones. See the answers, explore popular topics and discover unique insights from David Jones employees.

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Interview insights

Insights from 250 Indeed users who have interviewed with David Jones within the last 5 years.

Average experience
Interview is average
Process takes about a week

Interview Questions

Tell me about your self

Shared on 13 September 2022

Typical interview questions. They really sell/pride themselves on customer service, so most questions will focus on that as they want the best/right personality in their team.

Shared on 10 January 2020

They ask about the history of DJs Why you suit the company A lot of common sense questions In a group interview they will split you into teams and perform team activities. Mainly regarding team support, selling and pitching items to customers.

Shared on 15 June 2019

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