Compliance Support Officer (Former Employee) – Brisbane QLD – 2 March 2018
No work/life balance. No set schedule - all over the place. Exceptional salary. Great team to work with. The hardest part of the job was the continual abuse by the customers. Learned different programs.
Best placement, I've done. In the beginning, i felt 120 hours was really long and it was going to take forever. OHH how i was wrong. I grew to have connection with the clients. it was always pleasing to come into the home in the morning and feel welcomed by the clients. I enjoyed every bit of the placement. The staff was so great. it was always pleasing to always feel rewarded. The staff always encouraged me to do more as they would compliment me if i have done a good job. It was completely different to what i thought it would be. I really enjoyed my placement there. I would gladly work there.
Poorly trained staff expected to cope with complex enquiries with little support
Contact Centre Officer (Former Employee) – Adelaide SA – 11 February 2018
Inadequate training was provided before staff expected to operate difficult phone system and take complex enquiries. Customers experienced very long wait times as staff did not know what to do nor had access to reliable support.
At least one Team Leader practiced a level of bullying, manipulation and falsehood to keep staff in line. These practices appeared to be supported by senior management.
Service Officer (Former Employee) – Brisbane QLD – 14 January 2018
I was a Service Officer(AO3) for the Department of Human Services -Centerlink. I worked in a call centre in Brisbane and was responsible for the delivery of centrelink services via the phone. I was in the area of Families and Parenting Support, and dealt with many issues with people and their lives.The job was demanding as well as sometimes, emotionally draining. I always delivered the best service I could to the many customers on a daily basis. I enjoyed company of the people I worked and was supported by management and training as required.
CSO - Customer Service Officer (Former Employee) – Werribee VIC – 14 January 2018
Good place to work. Friendly and supportive team. Team leaders and management were enthusiastic their jobs. Working within a high pressure role as I had to serve many customers within a short period of time. Role was forever evolving with changes to legislation which directly affected the service offered to clients. Great training before I was expected to work within the role by myself however there was not much time offered after initial training to keep updated within the role as things changed. I learned how to multi-task and serve a wide range of customers needs. I learned how to solve complex tasks and source information for each situation as it arose. I really enjoyed being ale to assist customers and help them find the best possible outcome for them personally.
lots of social events, great pay and entitlements.
Very little flexibility, a lot of aggressive customers
DDSO1Q (Former Employee) – Berwick VIC – 12 January 2018
Great job working with people with disabilities however as the needs of the residents changed the Department was not able to provide suitable care and carers for the job. I learned to do my job to its best with the knowledge I had and within my scope of practice to provide a safe and caring environment for this more vulnerable with limited support for those above. Hardest part was watching those that i had cared for for a number of years pass but the best part was also seeing those same people smile when you were on shift and laugh so you could tell you were making a difference in their lives and i also worked with some amazing people.
SO Level (Current Employee) – Geelong VIC – 16 November 2017
Highly stressful place to work, Managers have nil empathy with staff, and mangers are hypocrites, the care factor for staff is zero, consultation in regard to changes does not exist. Managers Breach the APS legislation all the time
Can be a high pressure environment but are well compensated and supported for the challenges of client facing issues. Client expecations would be the hardest part of the position but staff and management are very supportive and it has a strong coaching culture
CUSTOMER SERVICE OFFICER (Current Employee) – Brisbane QLD – 5 November 2017
Department of Human Services was a challenging but rewarding role which had changes occurring every day due to regulations which I thoroughly enjoyed and adapted to change. Team environment was amazing and a great team to work with however needing to change career roles and strive to enter the banking or insurance industry and work towards moving up the ladder within the banking industry.
APS4 Service Officer (Current Employee) – Brisbane QLD – 25 October 2017
most jobs are contracted without a guarantee of extending the contracts. Expectations are very high and pressure is put on you to get everything right all at once. The money is alright but the work and pressure may effect your mental health in the long run unless you're one of those people that excel in everything from the beginning.
CUSTOMER SERVICE OFFICER (Former Employee) – Sydney NSW – 12 September 2017
If you want to help people and contribute to the public, this is the right place. Most rewarding part of my job was helping customers in need. I did enjoy working with in my team of diverse people. This job can be extremely rewarding, but sometimes it comes with a high level of stress.
Assist customers to access (Former Employee) – Tweed Heads NSW – 27 July 2017
Very very busy job, lots of accountability Work force is predominately casual and can be very insecure Being casual you aren't treated as valued employee The friendships and teamwork of the casuals, renumeration
Disability Support Worker (Current Employee) – Melbourne VIC – 18 July 2017
The day can be great but it does depend on the staff , if you have new untrained staff on it can be a night mare , residents play on it and you are left to teach and train people that should be a team member not an extra burden. I enjoy supporting and teaching our clients and working with competent staff . I would love to have time to teach new staff how to best support our clients
working for the department of human service for nine years has it's ups and downs
Service Delivery officer (Former Employee) – Port Augusta SA – 17 July 2017
typical day we would log in take call and answer customer enquiries process payments and try and help vulnerable customers I have learnt a lot in my role how to deliver payments and services to customer in need we had to manage our work loads and data bases if we need to complete review for customer the hardest part of my job was keeping up with changes in payments as we were trained in most payment streams the most rewarding part of my job was helping customers in need
full time emplyment
dealing with customers in need mostly at their most stressed times in their life
Developing business intelligence reports and data warehousing solutions from Medicare EDW. Data analysis, data profiling, ETL from legacy and core systems. Interact with business users to analyze the business process and requirements and transforming requirements into system