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Big team. Job specific.
Customer Services Agent (Current Employee) –  Melbourne International Airport8 November 2018
Handles many airlines at all hours of night and day. Does have impact if employee has University or College studies. Also not so family time friendly because of the times required to be at work. But Management are generally supportive and fun to work with.
Pros
Swapping shifts amongst the team
Cons
Any time rostered to cover flights 24 hours
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It's a job
Passenger Service Delivery Agent (Current Employee) –  Sydney NSW31 May 2019
Good for work/life balance if you can make it work for you and fairly easy to pick up extra shifts
Learnt that if your face fits you can get away with doing nothing!
Management can be petty, unsupportive and turn a blind eye to those who don't pull their weight and have their favourites.
It's hard working with team members who get away with picking and choosing parts of the roles they do or don't want to do. Discrimination is rife, no matter what they say.
Good for short term period; long term you get frustrated.
Pros
Work/life balance
Cons
Discrimination, people who don't pull their weight
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Airport Operations
Customer Service Officer (Current Employee) –  Melbourne VIC21 May 2019
Exceeding Guest Experience – Providing services that are above and beyond for customer satisfaction and retention.
Improving Service – Improving service by communication and assisting individuals to understand guest needs, providing
guidance, feedback, and individual coaching when needed. Motivating colleagues. Setting performance standards.
Effective planner with problem solving skills.
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Overall rating

3.8
Based on 588 reviews
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3.6Work/Life Balance
3.3Salary/Benefits
3.5Job Security/Advancement
3.4Management
3.6Culture

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