Customer Service Agent (Former Employee) – Melbourne Airport, Australia – 25 April 2016
Working in the airline operations industry there are always new challenges that occur. Being under pressure to meet deadlines on time and coordinating staff and communicating to other sectors is very essential. Without communication operations won't go smoothly, there will be delays and frustration. That is why it is essential to organize, plan and communicate to the authorized staff members.
Free dry cleaning, car allowance, free meal during work, professional and friendly airport staff
No health care benefits, at time short break do to early arrival of air crafts, finding parking in the staff car park
Passenger Service Delivery Agent (Current Employee) – Sydney NSW – 31 May 2019
Good for work/life balance if you can make it work for you and fairly easy to pick up extra shifts Learnt that if your face fits you can get away with doing nothing! Management can be petty, unsupportive and turn a blind eye to those who don't pull their weight and have their favourites. It's hard working with team members who get away with picking and choosing parts of the roles they do or don't want to do. Discrimination is rife, no matter what they say. Good for short term period; long term you get frustrated.
Discrimination, people who don't pull their weight
Customer Service Officer (Current Employee) – Melbourne VIC – 21 May 2019
Exceeding Guest Experience – Providing services that are above and beyond for customer satisfaction and retention. Improving Service – Improving service by communication and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Motivating colleagues. Setting performance standards. Effective planner with problem solving skills.