3.2 out of 5 stars.
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Dusk Employee Reviews

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Location
Australia101 reviews

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3.2Work–Life Balance
3.1Pay & Benefits
2.7Job Security & Advancement
2.7Management
3.0Culture

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Found 101 reviews matching the searchSee all 111 reviews

Fun workplace

Indeed Featured review

The most useful review selected by Indeed
Working at Dusk has been a mostly positive experience. The supportive team and thorough training make it an ideal place for someone starting out in retail. While there are challenges, especially during peak seasons, the benefits and work environment make up for them.

Pros

Discount

Cons

Kpis
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Very toxic workplace and ended up losing friends through this job.

What is the best part of working at the company?Candle discount? Nothing else.What is the most stressful part about working at the company?Everything. The management doesn’t care about employees only KPIs and they pit employees against eachother.What is the work environment and culture like at the company?Micromanaging and pretending it’s a family.What is a typical day like for you at the company?Trying to get sales, having other employees “steal” your sale to reach their KPIs.
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Dusk insights

Based on 4 survey responses
What people like
  • Inclusive work environment
  • Trust in colleagues
  • Feeling of personal appreciation
Areas for improvement
  • Ability to learn new things
  • General feeling of work happiness
  • Sense of belonging

Fun

I really enjoyed my time working at Dusk. The team was great, everyone is friendly and the managers were fantastic and very supportive. Nice staff benefits and discounts too!
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Depends on your manager

Had wildly different experiences as management changed over the years for my store, ranging from being well supported to being exploited for free labour.
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its fun and smells amazing, everyone is nice

a typical say at work is alright, everyday is unique, iv learnt a couple of skills, the management is alright we're treated fairly, the workplace respects everyone's culture, trying to understand most things, being able to be there and help others is the most enjoyable part of the job
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Workplace Environment

Worked in Retail for over 30 years and definitely not the best job due to poor management not knowing employees rights and not a fun relaxed environment .Working with other staff they just seemed to be to stressful about their kpis instead of being bubbly and motivated and just sell .Not a good environment to work in at all was even told that staff aren't allowed a toilet break in working hours which is the most ridiculous thing I have ever heard and not to mention against the law .There is much better Retail companies to work for than this place if you want to work in a good,fun and professional company don't work here .

Pros

None

Cons

Not allowed to use bathroom in work hours
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Would not recommend

My store at Macquarie was so bad the manager was condescending and she constantly belittled me and higher management did nothing and let it slide Has been a terrible experience for my mental health

Pros

30% off full priced items

Cons

Toxic environment, bad culture overall
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Good if you don't start as a christmas casual

Pretty fun job, quite busy during the Christmas period, but do not expect a lot from management until you learn how to fit in and develop a mean girl attitude quick. Managers and higher-ups had an uncomfortable relationship, at least where I worked, and were very condescending to the regular staff. If you make a mistake it is like you committed a crime, so be quick to learn. If you start just as a regular team member it will be super fun and enjoyable, but beware the condescending, passive-aggressive way staff treat Christmas casuals.

Pros

Discount, other staff, visually pleasing

Cons

Passive aggressive management, no room to learn
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Depends on the store

Some stores have great work environments and others can be depressing depending on who your manager/area manager is. Hard on KPIs and shifts can be dependant on it. A good team in store makes the job worth while
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Not much room to grow

It is a good way to gain experienceespecially in management. However you do need to be prepared to work 4 days one week and 6 days the next as it is based on a rotating roster. The company overall is okay, nothing crazy in terms of culture. However, if you want to gain access into a corporate/ head office role you need to be prepared that it will take a long time as there isn't much movement higher up.
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Don't touch this place with a ten foot pole If they are hiring Christmas Casuals.

I do not recommend any person apply for Dusk as a Christmas Casual. Dusk is all sales based so If you don't know how to sell they will not give you any shifts, no proper training is given and expect you to know the knowledge of a person that has been there for 2-3 years. High turnover of staff because they give you one chance to prove yourself sales wise and If you don't meet their KPI they will give you no shifts and they will ghost you. The boss is passive aggressive and only cares about hitting the store's KPI. It's not a team working Environment as other staff need to hit their sales targets and will take yours if it means hitting their own.

Pros

Store Discount, Some of the other staff are pleasant to work with.

Cons

No shifts are given to Christmas Casuals unless they are desperate, Boss is passive aggressive, Expect you to know everything without being given the proper training!
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Meh

Management didn’t care about you in the slightest bit. I was very often criticised way more than my other team members because I didn’t fit in with them. Pay is alright but the amount of work you get from week to week is poor unless it’s Christmas
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Okay Overall

Not too bad of a company to work for. Great team members & staff discount. Managers sometimes seemed stress due to lack of support from upper management. They are very KPI/Sales focused though, always pushing you to upsell with add ons and membership sign ups. Their system is outdated as well, making some processes too complicated or too time consuming. Apart from that, you always get to have fun with stock with fun team members.

Pros

Staff discount

Cons

Pushing KPI’s and Sales
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fun but no hours

it’s a fun job but I barely get the hours to gain enough experience and it’s difficult to do everything/ understand the work requirements when im there only 3 hours a week usually just doing till
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Nice and relxed

I was a Christmas casual there. Did not have to worry too much about anything because the location manager was very helpful, accomodating and friendly.
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Absolutely fantastic place to work, I loved every second of it!

Manager was absolutely astonishing, I loved her so much, she was so easygoing and fun to work with. She was very understanding of my personal issues and never put pressure on me. My coworkers were incredible, very easy to work with, there was no drama and we all got along together inside and outside of work.The customers were even fantastic, I absolutely loved all my customers during my time at Dusk! It was such an epic place to work, I loved everything about it from the customers, to my team, to the products. Stock days were my favourite days because I got to play around with the new stock, it was such a great place to be. I'd love to work there again if a full time position came up!
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Slow paced, tiny store, micro managed

Micro managed by store manager. Unrealistic kpisTerrible hours with only lunch covers Constant need to upsell with cheap ad onsOnly store at that end of the center that operated to the extended hours so was literally dead quite in the late afternoons
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Great place to work with great culture

Working at Dusk is very enjoyable, never dread coming to work. The team all get along great and there's a great culture. It's always okay if you don't get something right away, and while they do track KPI's, if you're below targets, it's never the end of the world so long as you are trying to improve them. Depending on the size of the team, you can get a decent number of shifts. In terms of career advancement, this depends on whether the current managers will be moving on anytime soon, generally though there is always oppertunities for advancement. It's a simple enough job in terms of what you need to do and understand, there can be a big rush especially around holidays, but they always make sure there's enough staff on to manage that so you're not overworked. Also great culture in regards to breaks, everyone must take there break and there is never any shame in taking/needing your 10 min rest break. Management are also very nice and never treat you as inferior.
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Good environment

I enjoyed working here for the most part. Relaxed environment. But management wasn't the greatest and pay could be better. The smell of candles also got a bit annoying after awhile.
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Nice place to work, no job security

I loved working at Dusk to begin with, and I still relatively enjoy it. However they are incredibly KPI focused to the point where team members and in store management are super stressed if they aren't getting full green lines every day. Upper management will enforce the uniform policy to what they believe looks good and not the actual policy. You get lots of shifts as a casual during peak periods and then you're lucky if you get two 3 hour shifts a week. They will not hire permanent staff apart from the 2 store managers and you get shifts based on how well you perform. Upper management sometimes speaks quite disrespectfully to casual employees.

Pros

Nice customers most of the time, Good product, Nice team members

Cons

Too many people and not enough hours, Rude and biased management, extremely KPI focused
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Team members are lovely but management is horrible

Management do not listen to team members and it creates unhealthy working environments. The hours are good as a christmas casual, however during off periods you would be lucky to get two 3 hour shifts a week.

Pros

staff discount, hourly rate

Cons

huge discrepancy in hours, management, expected to pick up shifts with no notice
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Overall rating

Based on 111 reviews

Ratings by category

3.2 out of 5 stars for Work/Life Balance
3.1 out of 5 stars for Salary/Benefits
2.7 out of 5 stars for Job Security/Advancement
2.7 out of 5 stars for Management
3.0 out of 5 stars for Culture

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