Dusk Employee Reviews

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Unprofessional Regional & state Manager NSW
Store Manager (Former Employee) –  Blacktown NSW31 July 2018
Horrible to work for your constantly walking on egg shells ,
no matter how hard you work its never good enough ,
area manager & state manager are very critical & negative,
Absolutely No people skills at all.


Extremely unachievable expectations ,
Makes it very hard to keep your team positive .

A very behind the times retail environment .
Would not recommend Dusk
Pros
Great CEO
Cons
poor support alot of criticism & negativity No work life balance
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Pre good
CASUAL SALES ASSISTANT/TEAM MEMBER (Former Employee) –  Clarkson WA19 July 2018
I loved working at Dusk, staff were all friendly and helpful. They always had smiles on their faces and were always happy to be working. Management was good and were all on top of what they had to do.
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christmas casual
Retail Sales Assistant (Former Employee) –  Wantirna South VIC3 May 2018
I worked with the company over Christmas friendly team great experience when learning about products and how to sell them to customers. The hours are long during the Christmas months but this can work well for students trying to work after school.
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Calm, clean and friendly working environment.
Retail Assistant (Former Employee) –  Brisbane QLD10 January 2018
A friendly working environment in a beautiful and calm store with management giving wanted and constructive criticism. Employees are taught about the products so customers are able to have the best experience.
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Clean and beautiful place to work
Store Assistant (Current Employee) –  Port Macquarie NSW28 December 2017
It's a beautiful place to work with great products and reasonable prices. The team I work with though are competitive, bossy (unreasonably so) and are too serious.
Pros
Good pay and a beautiful place to worl
Cons
Competitive and unfriendly colleagues
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Productive and fun with a focus on customers
Christmas Casual Retail Assistant (Current Employee) –  Charlestown NSW17 December 2017
Most days are spent serving and greeting customers and filling stock. The busy periods usually come in waves. The hardest part about working for dusk is making sure all customers are served and greeted quickly during the Christmas period.
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Nice Product but terrible state management
Acting Manager (Former Employee) –  Perth WA15 December 2017
Higher management tend to pick ‘favourites’ and marginalise others. Will be very happy with you one day and act rudely towards you the next. Can also be quite passive aggressive and gossipy.

Very intense focus on KPIs. Even if you make budget, if you haven’t sold enough lighters or signed enough people up, it’s not treated as an achievement.

Expectation that employees are bubbly and positive 24/7 and criticism for any down days is difficult.
Pros
Lovely product, other casual team are great
Cons
Bad management, promoting favourites, regardless of your overall skills you will be slammed for a bad day.
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dusk was good to work at but i was not given many shifts
Casual Employee (Former Employee) –  Capalaba QLD19 November 2017
a typical day at work included serving customers, stocking shelves and using the registers. I leaned how to use registers. the management team were incredibly helpful in my time working here. the hardest part of the job was unloading heavy and fragile stock. the most enjoyable part of the job was smelling the candles, learning about the stock and helping customers.
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Fun but very poorly managed
Sales Assistant (Former Employee) –  Wagga Wagga NSW18 November 2017
The money was good but other than that the management was poor.
Wouldn't recommend if you want to further your career. Hard work isn't recognised and regional stores aren't very well communicated too
The management would prefer to ignore issues than deal with them
Being in the store was fun and Christmas was always a good time
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No work/life balance, rosters are lousy. Very little support from Area Manager or Cluster Manager.
Manager (Former Employee) –  Western Australia17 August 2017
Upselling and add ons are a huge part of KP's, even if you made budget for the day they would get on your back about not selling enough lighters.
Little support from upper management when first started.
Team Members were great to work with.
Pros
Small staff discount on products
Cons
Long hours, no work/life balance
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Boring place to work
Casual Sales Assistant (Former Employee) –  Penrith NSW3 June 2017
Boring place to work when there are no customers and lots of talk through staff about other colleagues, though good at times and good benefits. Majority of job includes stock refill and hard to reach personal and store goals.
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Good benefits, terrible culture
Sales Assistant (Casual) (Current Employee) –  Charlestown NSW8 May 2017
Staff discount of 30% is good.
Minimum wage and if you're a casual you'll be lucky to get 1-2 three hour shifts/week.
Very unstable as they base your shifts on whether or not you're making KPI's. If you don't make them you don't get shifts.
Higher management doesn't care about you unless you're making sales.
They don't take complaints seriously unless they come from a customer.
Ridiculous amounts of pressure to perform well, you have to make certain targets and if you don't you an ROD (record of discussion).
Very hard to get bonuses but they're usually good when you do.
Pros
Bonuses are good, staff discount, if you're a student and only want minimum hours this is the perfect position.
Cons
3 hour shifts in the middle of the day, management sucks.
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Candles
Assistant Manager (Former Employee) –  Gold Coast QLD18 April 2017
Busy not enough hours to get things done.
How to manage a business
hard to sell when quality changed.
Meeting new people and helping customers with styling there home.
Pros
Meet people
Cons
Long hours and not enough staff
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Fun overall but poor management and too much pressure
Ex sales assistant (Former Employee) –  Queensland5 April 2017
Thorough training is provided for all in store products which helps a lot! Decent pay with generous store discounts and store games with the opportunity to win prizes. Not many shifts available unless you are the store manager. Sometimes unseasonable KPIs with lots of pressure from store managers to make them. I felt as though my position wasn't secure and that if I didn't make budget or certain (difficult) goals, I would be fired, even if it was just a bad week. Discussions were held on how to 'improve performance' but just pointed out how poorly you were performing or how much money You lost the store for that month with no actual tips on improving or words of encouragement. Not an encouraging or secure work environment.
Pros
Discounts
Cons
Shorts shifts, pressure to upsell, position not secure.
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Overall a good casual job
Customer Assistant (Current Employee) –  Melbourne VIC31 March 2017
The job is good fun and the product is easy to sell. Management are generally great, you get the occasional nasty boss but this gets followed up quickly. I don't feel as though my job is secure if I don't hit KPIs under certain managers, but my store currently does not have a manager who makes me feel like that. Great team parties and team culture.
Pros
30% discount, good team
Cons
Occasional nasty manager, lack of job security
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Not worth it
Retail Sales Assistant (Former Employee) –  Plenty Valley VIC24 February 2017
There is an enormous amount of focus that is placed on customer service, therefore this causes a large amount of stress and pressure on employees. Most of the training is done online, you are very much thrown into the job, this makes it quite difficult to understand what is actually required of you.
sometimes there is nothing for you do which makes it boring and not a very fun and engaging work environment. You also don't get any breaks on most of your shifts. Dusk also tries to force employee motivation by holding cute team meetings and parties where there are games and prizes to win.
Pros
30% discount, a good work culture, getting retail experience, good pay rate
Cons
lack of shifts, mostly online training, can be boring, lack of diversity
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Productive and fun workplace
Sales Assistant (Former Employee) –  Fountain Gate VIC19 January 2017
Everyone was so lovely and interacted nicley with each other. The managment and other staff members were extremely nice and easy to get along with.
Pros
Staff communication
Cons
Short hours
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affordable luxury, great team environment
Store manager (Current Employee) –  Brisbane QLD14 April 2016
I have been a store manager at Dusk for 12 months now and the relationships you build with your team are incredible. You are faced with challenging concepts to retail and sales but when you achieve them you feel accomplished and ready to gain more success. It's really how you make it , at the end of the day you are the only person who can make or break each day at Dusk. Work it, embrace it, cdlebrate success and when times are tough just keep on smiling and you will be able to work throuh it. Especially when you have an amazingly supportive team in store. Enjoy and good luck with anyone who applies.
bbrc also owns cattle farms so vegetarians and vegans please continue to stand for what we believe in.
Pros
affordable luxury
Cons
managers dont get paid enough for what they do.
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Fun sometimes and beautiful smelling scents fragrances and TV
Team Leader - Candle maker (Former Employee) –  Kewdale WA31 March 2016
Dusk was a good environment work place work friends were awesome we made beautiful scented candles etc but we were made redundant as they were shipping everything over to China as it was more viable and cheaper. Loved making candles and the process was hand made mostly.
Pros
Candle sales awesome
Cons
sometimes weekend work as well
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Good benifits but Culture was toxic
Materials Co-ordinator (Former Employee) –  Perth WA16 March 2016
Purchasing, Accounts Payable, Liaising with suppliers
Forecasting of Raw Materials and Import Documentation
Immediate Management was great
Fun
Stock take variance report
Working with my immediate colleagues
Pros
Good benifits
Cons
Dealing with colleagues from other departments that slid their work onto others
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Overall rating

3.6
Based on 45 reviews
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Ratings by category

3.7Work/Life Balance
3.4Salary/Benefits
3.0Job Security/Advancement
3.5Management
3.7Culture