Dusk Employee Reviews

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5.0
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Good Workplace
Retail Store Manager (Former Employee) –  Narellan NSW13 May 2019
Very specific way of doing things, the culture can sometimes be quite sexist, and not LGBTQI friendly.
but overall good company, with amazing training programs.
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3.0
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Casual at Dusk
Casual Sales Assistant (Former Employee) –  Melbourne VIC16 April 2019
providing outstanding customer service, opening and closing store, use of point of sale, counting money and use of eftpos and assisting in visual Merchandising.

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2.0
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interesting to say the least...
Casual Sales Assistant (Former Employee) –  Hobart TAS16 March 2019
gossipy and toxic environment
very strict KPIS and pressure/harrasment from upper management when not met
limited hours as a casual (roughly 3 a week)
good staff discount
overall; a place i would personally never back to.
Pros
staff discount
Cons
not many hours, upper management, Kpis
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5.0
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good
Christmas Casual (Former Employee) –  Western Australia8 February 2019
candles are very nice customers are fun. I was only aaa Christmas casualll though. wish they would have kept me on but oh well. still a nice place yeah
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4.0
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Very laidback staff
Retail (Former Employee) –  Ballarat VIC30 January 2019
While talking to customers was confronting, the other team members were easy to get along with. Although it’s a lot of
Info to process just for a Christmas casual job
Pros
30% of team members
Cons
All the modules
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4.0
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Fun atmosphere, no advancement
Christmas Casual Sales Assistant (Former Employee) –  Doncaster VIC30 December 2018
Waves of customers so either a lot to do or barely anything at all. Difficult to advance up to higher roles. Decent pay. Team members are great and fun to work with, however upper management aren’t ideal. Shifts fortnightly.
Pros
Discounts. Great atmosphere.
Cons
Very short hours and no advancement
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5.0
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outstanding place to work
Customer service representative (Current Employee) –  Perth WA15 November 2018
couldn't love my job more than i already do the only downside is the higher management tend to be very pick and choose on favourites also tend to make the employees feel small and unworthy of working there. but otherwise the surroundings and people i work with are fantastic my team are amazing and work with me not without me. Love the team work and organisation we have as a team.
Pros
amazing people!
Cons
some areas of management
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2.0
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Good team
Store Manager (Former Employee) –  Joondalup WA9 November 2018
-I had a great team at all stores I worked at however there were communication issues between the stores and higher management which unfortunately caused miscommunications.
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4.0
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Productive, fun environment
Shop Assistant (Casual) (Former Employee) –  Coffs Harbour Plaza NSW9 September 2018
I loved my job at dusk, the work was easy and fun. The staff here are amazing, loving and caring. Would happily work for this business again and i reccomend their services to as many people as possible.
Cons
Cost
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1.0
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Unprofessional Regional & state Manager NSW
Store Manager (Former Employee) –  Blacktown NSW31 July 2018
Horrible to work for your constantly walking on egg shells ,
no matter how hard you work its never good enough ,
area manager & state manager are very critical & negative,
Absolutely No people skills at all.


Extremely unachievable expectations ,
Makes it very hard to keep your team positive .

A very behind the times retail environment .
Would not recommend Dusk
Pros
Great CEO
Cons
poor support alot of criticism & negativity No work life balance
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4.0
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Pre good
CASUAL SALES ASSISTANT/TEAM MEMBER (Former Employee) –  Clarkson WA19 July 2018
I loved working at Dusk, staff were all friendly and helpful. They always had smiles on their faces and were always happy to be working. Management was good and were all on top of what they had to do.
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4.0
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christmas casual
Retail Sales Assistant (Former Employee) –  Wantirna South VIC3 May 2018
I worked with the company over Christmas friendly team great experience when learning about products and how to sell them to customers. The hours are long during the Christmas months but this can work well for students trying to work after school.
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4.0
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Calm, clean and friendly working environment.
Retail Assistant (Former Employee) –  Brisbane QLD10 January 2018
A friendly working environment in a beautiful and calm store with management giving wanted and constructive criticism. Employees are taught about the products so customers are able to have the best experience.
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4.0
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Clean and beautiful place to work
Store Assistant (Current Employee) –  Port Macquarie NSW28 December 2017
It's a beautiful place to work with great products and reasonable prices. The team I work with though are competitive, bossy (unreasonably so) and are too serious.
Pros
Good pay and a beautiful place to worl
Cons
Competitive and unfriendly colleagues
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5.0
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Productive and fun with a focus on customers
Christmas Casual Retail Assistant (Current Employee) –  Charlestown NSW17 December 2017
Most days are spent serving and greeting customers and filling stock. The busy periods usually come in waves. The hardest part about working for dusk is making sure all customers are served and greeted quickly during the Christmas period.
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2.0
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Nice Product but terrible state management
Acting Manager (Former Employee) –  Perth WA15 December 2017
Higher management tend to pick ‘favourites’ and marginalise others. Will be very happy with you one day and act rudely towards you the next. Can also be quite passive aggressive and gossipy.

Very intense focus on KPIs. Even if you make budget, if you haven’t sold enough lighters or signed enough people up, it’s not treated as an achievement.

Expectation that employees are bubbly and positive 24/7 and criticism for any down days is difficult.
Pros
Lovely product, other casual team are great
Cons
Bad management, promoting favourites, regardless of your overall skills you will be slammed for a bad day.
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3.0
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dusk was good to work at but i was not given many shifts
Casual Employee (Former Employee) –  Capalaba QLD19 November 2017
a typical day at work included serving customers, stocking shelves and using the registers. I leaned how to use registers. the management team were incredibly helpful in my time working here. the hardest part of the job was unloading heavy and fragile stock. the most enjoyable part of the job was smelling the candles, learning about the stock and helping customers.
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2.0
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Fun but very poorly managed
Sales Assistant (Former Employee) –  Wagga Wagga NSW18 November 2017
The money was good but other than that the management was poor.
Wouldn't recommend if you want to further your career. Hard work isn't recognised and regional stores aren't very well communicated too
The management would prefer to ignore issues than deal with them
Being in the store was fun and Christmas was always a good time
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2.0
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No work/life balance, rosters are lousy. Very little support from Area Manager or Cluster Manager.
Manager (Former Employee) –  Western Australia17 August 2017
Upselling and add ons are a huge part of KP's, even if you made budget for the day they would get on your back about not selling enough lighters.
Little support from upper management when first started.
Team Members were great to work with.
Pros
Small staff discount on products
Cons
Long hours, no work/life balance
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3.0
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Boring place to work
Casual Sales Assistant (Former Employee) –  Penrith NSW3 June 2017
Boring place to work when there are no customers and lots of talk through staff about other colleagues, though good at times and good benefits. Majority of job includes stock refill and hard to reach personal and store goals.
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