Co workers are the only thing that makes it worth it
Customer Care Advisor (Current Employee) – Sydney NSW – 12 March 2019
In general it's a decent place to work: Flexible hours, decent breaks, great co workers.
Your typical day at work is pretty much sitting at your desk all day (besides your break) and answering calls to help customers troubleshoot or purchase spare parts/new machines.
The job itself can get quite repetitive as most calls are troubleshooting the same issue. 90% of customers are great and friendly, while the 10% that are rude can be difficult to handle sometimes, and Team Leaders expect us to be able to handle it ourselves.
There's alot of pressure to sell machines monthly (depending on how many hours you work) and call stats can be confusing sometimes as you're expected to only speak for less than 12 min per call.
Management are nice usually but they can be unclear with what they want sometimes
Flexible hours, great co workers, decent pay
Stressful, KPI can be hard to achieve, lack of clarity from management