East Anglia's Children's Hospices (EACH)
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Working at East Anglia's Children's Hospices (EACH): East Anglia's Children's Hospices (EACH) Employee Review

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Great experience, eye opener on few things

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It was a great professional experience which enabled me to learn a lot with the other senior workers, knowledge was shared , always willing to help each other in my team of support coordination with my colleagues however with our team leader/ manager who has no background nor qualifications in any community services/social work sciences about the importance of the socio impacts in society and individuals, was very difficult to communicate with and nothing to learn from however from other senior workers with clinical background and others who knew their role I learnt a lot it’s very team oriented we all got along beside the team leader/manager as she knew nothing I could not ask any questions or resolve any issues since she had no clue. When I escalated the issue not about her as a person but as a worker how we are learning nothing no guidance and the impacts on vulnerable customers her direct manager never addressed it despite me providing factual written evidence such as email correspondences clearly demonstrating issues nothing was followed as per policies and procedures like other organisations. It’s sad to see this, our priority is ought to always be customers but you will soon understand management seems to care but when there issues to be resolved it won’t get sorted. There are other great leaders though despite not seeing them face to face you can reach for questions you have if you can’t approach your TL for whichever reason and will happily assist so it was great. I am very content and proud of the work I produced there with the help of knowledgeable people in the field - 


Great senior workers always willing to help, great teamwork


Direct leader no support coordination expérience, leader no social work/community services/psychology background challenging, no support from management such as hr when issues arises
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