Sales Assistant (Casual) (Former Employee) – New South Wales – 26 December 2017
The store is always fairly busy and rarely empty, so being prepared to assist with any and all of the customers needs is key. Depending on the customers needs, it can sometimes be stressful trying to keep up with all the work that needs to be done as far as helping them out whilst maintaining the shop, but being part of the sales team helps you learn the management skills to do just that. Between keeping up store appearances, handling incoming stock and customers, the management of the shop is really a team effort between the sales people and the management as it is all really done on the shop-floor. The best part of working at Eb Games though is definitely working alongside other people who share your passion for games.
I'd be mainly packing boxes all day with items for the stores around Australia. I learned how to work fast and effectively throughout my days working there. The management was pretty helpful with everything that I had asked. The hardest part was being able to put items into the boxes due to my height, but the most enjoyable was making boxes at the end of the day.
Staff (Former Employee) – Traralgon VIC – 5 January 2018
There was routine and working with your partner, duties were split up and shared. Customers were fun and interested an it was worth the effort. KPI's are important and was the hardest part for me since im not one to push additional sales.
Sales Associate (Former Employee) – Sydney NSW – 12 December 2017
A day at EB Games is fun and full of learning as the management is helpful and extremely talented at what they do. I meet and serve new people and that is the best thing about the job. The only area they can improve in, is the number of shifts they give for the employee.
Senior Retail Assistant (Current Employee) – Raymond Terrace NSW – 25 November 2017
Eb Games is a lovely place to work, the people are great and very professional, but if you're expecting to get a full time job here, you can count yourself out. Saving money is what Eb Games is about, cutting shifts and even not giving you any will happen in a heartbeat. You will not get a full time job here unless you have been with the company for YEARS, and a younger casual will more than likely replace you.
It was a wonderful feeling going to work and being able to discuss and help our people who have the same passions and interests as you. The kinship between employees is truly a great way to make friends!
Supportive management, fun and enjoyable environment, 10/10 workplace
Gold Coast - Senior Sales Assistant (Current Employee) – Robina Town Centre QLD – 17 April 2017
Fantastic place to work. The only fault I can find is the hours which can be very limited outside of holiday periods. Otherwise incredible company to work for, best environment I've been lucky enough to land a job in ever.
Casual Sales Assistant (Former Employee) – Sydney NSW – 19 February 2017
I enjoyed working here for the short time I did, it opened my eyes in retail. I loved the people I worked with. I would definitely work here again. The most enjoyable part of the job for me was working with a medium I have a passion for
Key holder (Former Employee) – Busselton WA – 12 February 2017
Eb games was a wonderful place for me to flourish in the customer service world as i was in an environment i was extremely comfortable and knowledgeable about.
A Typical Day AT Work
A typical day at work was only usually three hour shifts but occasionally id get the luxury of having a 12 hour day where id really have an amazing time so ill get started with that. i would start disable the alarm and set up the tills counting the required set amounts of money into each till then id clean thoroughly before opening to the public, then the day would usually go by in a heart beat and id just do upkeep around the store including restocking the shelves, gutting new games, attending to each customers needs, finding certain items for certain customer,and phone calls all the regular things. then id vacuum and clean more when the customers start to die down at the end of the day. then id count the tills after closing put the excess in the safe and lock up ready for the next day.
What You Learned
i have definitely learnt how to do banking, money handling, opening and closing, computer skills and customer service skills.
management at first was amazing but she eventually and to leave and the end of it was far less desirable as id get blamed for how messy and unorganised his work spaces were including rubbish and food by regional management. but the first manager always mad me happy and taught me everything i needed to know so thats why i loved the job so much.
mostly video games and pop culture.
The Hardest Part Of The Job
definitelymore... dealing with difficult customers
The Most Enjoyable Part Of The Job
Definitely getting to sell something i used to be passionate aboutless
I had to mostly serve customers and present the store so that customers were able to see all current promotions and assist them to easily find a product that they were looking for. The store manager I worked with was great and so were the other workers, The hardest part of working there was losing my job for unjust reason as the area manager wanted to get rid of male's working in the workplace, I enjoyed serving customers a lot.
Encouraging workforce and management with excellent employee validation and appreciation shown regularly.
Sales Assistant (Current Employee) – Perth WA – 6 December 2016
Challenging but fulfilling job, enjoyable and exciting. Your successes and achievements are celebrated and congratulated, mistakes are learnt from and your manager actively helps you to learn how to do something properly until you're comfortable on your own.
Sales Associate/2IC - Current (Current Employee) – Toormina NSW – 21 November 2016
I love EB Games! It is a fun work environment with its own challenges. Most people believe its all fun and games at Eb for staff but it is a sales and customer service role just like most retail outlets. I enjoy the environment and speaking with customers about something I love and helping them where I can. The hardest part of the job, I think would be problem customers. Thats the same with any workplace ever, however you still have to deal with dishonest people and its not fun. In saying that you get that in every industry everywhere and it is just part of being a person in customer service. The best part would be the excitement of new games and consoles and having fun at launches etc. I recommend EB to juniors seeking retail and customer service experience as eb does offer a great level up program.