CUSTOMER CARE REPRESENTATIVE (Former Employee) – Townsville QLD – 19 March 2017
Each day at Ergon in the call centre was usually the same. Once you had logged in the phone calls would start, so this meant we were either connecting or disconnecting someone's power. The hardest part of the job was selling clean energy to consumers. The best part of the job was when you did sell this, the management would acknowledge it.
Progressive organisation redefining itself to meet changing stakeholder expectations. Relatively focused on employee wellbeing though more effort required to utilise employee skills and increase levels of engagement and wellbeing.
The variety of work that I do, each day brings a new challenge.
Field Force Automation Project Support Officer (Former Employee) – Townsville QLD – 26 October 2016
Typical day starts with morning phone call with Manager to set up the activities for the week. Handling multiple queries and requests from coworkers and Stream Leads and Project Manager. The variety of the requests being anything from finding out answers to questions, and actions requests. They are a great group of individuals working together to form the project team across the state.
flexible work life, pay, great people to work with
Very focused on time management and adherence and quick learning
Business Service Consultant (Former Employee) – Rockhampton QLD – 3 February 2016
Management seemed to not care as to the welfare of their staff. I was disappointed in a lot of the decisions in relation to staff management. You cannot take your holidays when you want it unless it fits within business needs and have know it to happen that they require your attendance for one day half way through your holidays
Lineman (Former Employee) – mackay qld – 11 January 2016
good work ,good crews and good equipment . The work was interesting and meeting new people everyday in our daily work was great . very good training programs and experiences gained threw the different task and emergency situations faced daily . The hardest part of the job is the cyclone season and the working task and conditions faced but it is a great experience and good to be apart of a team helping others. the best part of the job was the different areas worked in and the experience gained working on other distribution systems
Management of depot warehouses for emergency response.
SUPPLY OFFICER (Former Employee) – Various locations. – 3 November 2015
Ergon Energy used to be a great company to work for but in recent times it has not. The role was great in that you were autonomous and you could plan your work day to suit your customers needs but that was gradually eroded as management decided to micro manage the role.
Autonomy for a period of time
Micro management from management, lack of trust as well.