Estia Health
3.3 out of 5 stars.
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Estia Health Employee Reviews for Personal Care Assistant

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Personal Care Assistant21 reviews
Australia21 reviews

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3.3Work–Life Balance

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Terrible experience at both nambour and maroochydore estia

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Encountered one evening no regular staffs at nambour facility and then was only 1 agency staff in a wing at maroochydore. Management don't understand the safety risks of placing carers in a wing where they don't know the residents and being understaffed.




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Very welcoming

I was introduced to everyone at the start of handover for induction, who l am working with. Everything went as planned. I felt at home, staffs were friendly, different backgrounds and cultures but one voice. They are continous improvements on management and staffs, trainings which are paid to attend. It is indeed, home from home.
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Estia Health insights

Based on 3 survey responses
Areas for improvement
  • Sense of belonging
  • Support from manager
  • Fair pay for job

Overwhelming workloads

Never ending shortage of staff. Too much to do with so little time. High expectations from management without any support from them. Staff members are great teamwork. However management won’t help you make any changes even staff is working till death




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no comment .look some where else

Unhappy workplace .Management are not pro active . listen to gossip. favouritism to friends of management . short staffed and under pressure on staff to meet Estia;s requirements . Better Companies out there to work for . Disappointing culture at benalla site .


great pca;s and R/ns.


poor management, short staffed . as you would expect from a profit based company .
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I learnt my skills at estia ,i like all staff and Management, they are very supportive .

My experience at estia was great , i enjoy my work there, very supportive and kind staff . They way they explain work is effective learning .I am blessed that i have got chance to work at there....Thanks estia


great experience


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Hard to integrate

Lack of team work and communication lead to constant confusion and contradictions. Running out of aids,PPE and just basic necessities was a stressful everyday occurrence.
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Great Place To Work

Estia Health were the first company which gave me a go after completing 4 weeks of work experience as part of my training. Friendly staff and a well kept facility which kept not just the workers happy but also the residents.
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Worked with great people and loved the residents

It was a good place to work for always plenty of work. Very caring employers and understanding. Just think it should have paid more as it was hard work and we often worked under staffed.
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The most enjoyable thing about working here

The most enjoyable thing about working here was the connection that i built with both staff and residents. The things that i learnt from both my fellow staff and from the residents made me enjoy working here
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good place to work

good work and life balance, Fair management, a very great place to work. Multicultural work force, plenty scope of improve yourself through training. time to time tool box education.
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great set out

happy residents are always good to come to work. the facility is easy to figure out because it is set out very simple. the families are very connected with the facility.


easy foundation


work ratios
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Bad management

Money hungry business that work staff like slaves. No praise or recognition to staff from management. Management bullies their staff members. Never has anything nice to say to staff. Paid very poorly and expected to stay back a lot of the time. They do not like paying overtime. They do not like replacing staff, instead they enjoy seeing staff suffer working under unrealistic expectations. There are residents that should not be there after numerous complaints about safety, but estia keeps them there to make money. They do not care about the staff safety wellbeing. They make some residents suffer due to not getting the right care to their needs. Residents get upset because there are not enough staff to cater to their needs. When rooms are empty management cuts staff shifts. Making staff stay back working for free. This company and management knows how to take advantage over their staff. Horrible company don't waste your time working for them.


Residents are lovely


The company and management
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Productive and Family type of company

The company let me feel that we are family. They always give us training for educational and legal purposed regarding our work and responsibilities as a carer.


Flexible shift and Friendly Environment


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Great place to work

Excellent place to work. Wonderful managers and nurses, a very warm family environment. Great learning environment, Excellent hours and pay rates, would definitely recommend ESTIA for any nurses or Personal Care Assistants looking for work!
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Always short staffed, revolving door for managers

A typical day involves assisting with residents ADLS, bathing, meals, toileting. We have been through so many managers, which has created a poor culture for staff and residents. The culture of bullying is back since another manager has left. It is common to see your team mates in tears and working short staffed is normal. The culture is becoming less about residents care and providing great customer service and more about profits. Estia doesn't seem to value staff or residents....just money...used to be wonderful....going down hill rapidly.


Getting to take care of beautiful residnets


Working short staffed, lack of AC in many areas, inconsistent management
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Interacting with the residents

Caring for the residents, helping other staff members, residents are lovely, don't like the back stabbing and bullying environment. The hardest part of the job is when one of you favourite residents passes away.
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Fun working environment

My work experience at Estia Health was a fun and rewarding time. I learnt so much from the helpful and caring staff that made my experience a time to remember and help me with my future career.


Happy environment


Short of staff
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was a good place to work at but needed to be more organised

i learnt that a lot of the workers arent team players that there goals to provide better health to the clients arent the same as other workers who are passionate about what they do .Those that have worked there the longest are lovely
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Very helpful and caring staff and good mentors

A typical day would involve attending to and assisting residents with there daily ADLs such as showering ,toileting, dressing them, making beds, meal assisting where ever required. Engaging them in conversation and activities. Being alert and sensitive to there needs and treating them with dignity and respect.Working as a team and part of a team to ensure high quality of care is provided.The most important part of the job is the satisfaction you get at the end of your shift that you made difference in someones life.
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Good work environment

Everyday at work I put my best foot forward. I make sure I attend to the needs of my patients/Residents or clients. I make sure that I communicate and get along well with my co-workers and in-still fairness and reach out to anyone who needs it.


Free lunches
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give to elderly Personal hygine like showering grooming dressing toilting as well feeding. i learned lots of things from overthere how to work with elderly if they angry how to handle them .give them emotional support etc.
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Personal Care Assistant at Estia Health

Estimated salary
$45,883 per year

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Overall rating

Based on 102 reviews

Ratings by category

3.3 out of 5 stars for Work/Life Balance
3.0 out of 5 stars for Salary/Benefits
3.1 out of 5 stars for Job Security/Advancement
3.0 out of 5 stars for Management
3.3 out of 5 stars for Culture

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