Dead brand and direction, Missing accountability, High turnover
Product and Engineering Team (Former Employee) – San Francisco, CA – 27 June 2016
Eventbrite was an admired brand in '08-'10 full of Stanford grads but many have since moved on and replaced by folks from dying brands like eBay and Twitter. Ticketing/e-commerce is now commoditized SAAS and the company's "strategic" projects has failed to deliver any differentiation. Both Product and Strategy teams have abandoned the marketplace mission as they struggle to make Eventbrite a destination page for event discovery. Instead the team executes multi-year efforts on refreshing the look and feel of the website to occupy time and without substantial metrics impact. The Engineering team moves at glacial speeds and mostly comes from other events-oriented SAAS companies (read: never worked at pedigree like Google, Facebook, Amazon, Microsoft, etc). This breads an engineering culture that lacks real processes or documentation. The "bench strength" has never worked on large-scale services at aforementioned firms and thus many of its services/experiences have broken under larger loads. This lack of know-how also creates a fear of touching legacy code, building hack upon hack. Recent acquisitions have built off-shore engineering centers making it even harder to develop. With compensation well below market rate and and unknown equity value, more subpar talent is recruited.
A real 9-5 job and flexibility to work from home many days since product roadmaps aren't compelling
Politics, low comp package, lack of data-driven Product team (especially on the enterprise/organizer side)