9: Everyday Independence Employee Reviews

Great people to work with but I do feel like there is a huge emphasis on hitting KPIs to the point that team leaders have to micromanage everything (I don't blame them though). Honestly, fast-paced and I don't feel like much of a clinician. Probably not a good place to start if you're a newly grad or unfamiliar with the NDIS. Sometimes, the company will preach values but it does feel quite pretentious at times. There is an emphasis on positive toxicity, and usually ground level concerns are swept under the rug with "I believe in you" and "What can we do about it" - then nothing gets done. I enjoyed my first few months here, but after that I get to see why so many of my co-therapists have left within a year's time.

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Great culture, meaningful work

Occupational Therapist (Current Employee) - Melbourne VIC - 9 November 2023

I love working here, its been 5 Years and I’m still going strong. Its not often you get to work in such a supportive team where the work you do truly makes a difference for our NDIS participants. Ive worked at other organisations before but EI really are a cut above the rest. I love that EI have a large bank of learnings, mentors on the ground as well as drop in daily online mentoring if you need it. The flexible work arangement means I can have great work life balance . If your organised, able to link in with the right support early and are a strong communicator youd thrive in the roll and the KPIs then come naturally. Overall couldnt see myself working anywhere else!

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Very team focused

Enrolled Endorsed Nurse (Current Employee) - Melbourne VIC - 1 June 2023

Working with EI I have found the team to be very supportive.There is a large turnover of staff as most therapists are 1st year grads.At times I have management to be business focused rather than well-being for the staff.All in all it is a great company to work for.

Pros

Team

Cons

Work expectations

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Unsupportive management system and no support on the ground.

Therapist (Former Employee) - Albury-Wodonga VIC - 23 May 2023

Nothing changes. You can highlight your concerns, feedback, requests, workplace needs/wants, and you might be faced with a “what can we do to help you?” But no action follows this statement. Lord of micro management and high stress environment.

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Lack of training

PBS (Current Employee) - Melbourne VIC - 6 July 2022

High KPIs and it's all they care aboutNo clinical training or supervision. You are pretty much on your own. The company don't invest in upskilling their therapist, who are mostly inexperienced. The focus is not on providing a good service but on being profitable.

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focus on targets and not on learning and development

Therapist (Former Employee) - Melbourne VIC - 16 June 2021

Focus and company culture centers on ‘billable’ targets with limited focus on ongoing learning and development and training and support.Early career/ new graduates are allocated clients outside of scope with no 1:1 support or mentoring. The reason for his may be that there is minimal screening of clients and they are allocated by admin support with no health background.Team leaders in offices/ ‘hubs’ and senior therapists are too busy to help newer employees (team leaders have a high caseload too) Management acknowledge there are issues however take months ++ to action any changes. When changes do finally come they are inadequate to fully support therapists the way they need. There is minimal access to resources (Assessments, treatment, education resources etc.) so even if therapists think they might be able to teach themselves, they can’t.

Pros

Social budget

Cons

Long hours, high KPIs, low pay compared to other companies with better work life balance and support structure

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Love my job!

Occupational Therapist (Current Employee) - South Brisbane QLD - 1 June 2021

EI is a very supportive working environment. Heaps of benefits, perks and such a great atmosphere. I love being in the office, I don’t ever feel micromanaged and I take control over my own schedule.

Pros

Car allowances, over and above payments, mentoring, internal training

Cons

I’m not in the office often, which can feel a little isolating at times.

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Amazing place to work to truly make a difference in the disability sector

OT (Current Employee) - Sydney NSW - 28 October 2019

I have worked for EI for the past 2 years and cannot imagine a better place to be. So impressed with on-the-job support and training - they invest so much in each team member. Their 12 week induction program really set me up for success and ongoing coaching and mentoring support help my learning and career progression. Flexible working means I can make my sports team events every week. Cannot recommend it enough. They won the National Allied Health Team Culture award for a reason.

Pros

Flexible working, Support, Coaching, PD mentoring, training

Cons

Sometime Sydney traffic is wearing but as we grow I drive less and less!

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Workplace Culture

Occupational Therapist (Former Employee) - Sydney NSW - 12 December 2018

No support provided within the company, workplace culture is not enjoyable to be around or work within. Management de-grade staff members regularly no support provided for workplace bullying.