Family And Community Services
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Family And Community Services Management reviews

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Australia41 reviews
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4.0
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Secured job. Limited nepotism. More transparent, fair go. Respect for carers. No bullying as seen in providers who tend to employ a hand full of relatives.
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3.0
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Meeting and helping families is rewarding but red tape and procedures can be frustrating. Management can be demanding and don't offer much in the way of guidance when first starting.
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3.0
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training was given and working within family and community services was a pleasure , management was a little who you know .culture was fine depending on who you worked with . navigating politics , the most enjoyable paet was working with the clients.
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4.0
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I enjoy my job, apart form the managers changing and getting fresh ideas the job is great for a person, management is a issue and will always be with FACS
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4.0
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Daily review of nursing action for the previous 24 hours. Ensure issues identified have been managed in accordance with resident needs, policies and procedural frameworks to escalate issues needing further review, management and action.
Complete briefing notes to relevant managers of category 1 matters requiring investigation and policy review.

Case review all support needs of individual residents through case management meetings with Nursing Managers, case managers, residents and family yo ensure life goals are relevant and managed with best practice for the individual.

Review nursing actions in meeting health care needs. Team review nursing actions and identify gaps. Team review to include nurse educator and medical staff to ensure reliable and best practice approach is incorporated in to train packages to address needs.

Coordinate a variety of meetings across the village to encompass work health and safety, village management needs, maintenance and safe movement of residents.

The majority of employees are nurses followed by domestic support personnel across household tasks, grounds and garden, data entry clerical and activity support.

Coordinate NDIS funding to individual residents in linking to services to support goals.

The best pert of the job was seeing change in the individual's growth to independence through greater choice and control.

I worked in this field for many years and the continuous draw was supporting the resident to have access to the service that they chose with the support of family and friends.
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3.0
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phoning Tenants to make appointments learned that not all people want strangers in their house good management culture was good Hardest part putting the suburbs close to get to most enjoyable getting contractors to attend
Pros
no pros
Cons
only contract
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1.0
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Management was awful, staff were overworked & had to smile while constantly being abused by clients. Draining workplace with so much bullying. Very little support
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5.0
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The satisfaction you receive from working with a great company is amazing. The team I worked with was awesome and worked well together. Management is great also. Is a privilege work for the company.
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4.0
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This can be a challenging work environment and staff need to demonstrate resilience as you are working with vulnerable families and traumatised children and young people who have experienced abuse and neglect. Significant time spent recording and documenting key client information. Need good predictive planning and time planning and time management skills.
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4.0
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FaCS is a safe and friendly place to work, your team quickly becomes like a family, and the management respects your rights to a good life/work balance including taking flex days or leave when needed. The only real downside is the nature of the work with abused or neglected children can weigh on you mentally and emotionally. Although, to be fair, there is counselling etc. provided free of charge offered to combat this.
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5.0
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I acquired excellent Child Protection knowledge.
Great place to work and learn.
Manager and team members were very supportive. Plenty of opportunities for career growth and development . Family friendly work place.
Pros
Excellent work experience
Cons
None
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4.0
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Challenging and unpredictable workload, but often very rewarding. Excellent access and communication with immediate supervisors, and regular visits by more senior management. Some issues as usual, but overall, agood environment to work in
Pros
Decent wages, challenging workload interspersed with lots of fun times. Good managers
Cons
Shift work takes a toll at times.
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1.0
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When I was first offered the entry-level customer role in the FACS housing contact centre, I was lead to believe that it was a workplace that was full of opportunities, that there would be room for growth within a State Government department that employs over 100 staff in their call centre alone. I was lead to believe that the staff were valued & cared for as much as they did their stakeholders and clients who are NSW’s least fortunate people. But the long-term staff in this Government department who have recently been promoted as team leaders/supervisors acted as though they have just earned the right to be feared and to treat newly recruited staff members as if they were innocent, naïve young children on their first day of kindy who required supervision at all time and had never learnt how to distinguish what’s right from wrong in every situations. In all my years of working as a Public Servant for various Government departments, both Federal and Interstate, I have never experienced so much unprofessionalism and mistreatments by management who abused their authorities and saw their leadership roles as privileges rather than as responsibilities, to lead by example.
I do hope that this unappealing work culture would not go unnoticed for much longer and the senior management would realise this is the main reason for newly recruited staff’s high turnover.
Cons
Micro-management, long-term staff members ill-treatment of newly recruited staff
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3.0
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A typical day would include answering phones, counter enquires, client meetings with caseworker, managers and family contacts which will need to be coordinated. Each day is different with new issues with clients, service providers and other non government services. Incoming and outgoing mail and files which need to be documented in the inhouse system. Financial payments for all of the office. The hardest part of the job is time. Some days are better than others. Most people are very friendly easy to work with
Pros
flexable hours
Cons
management
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5.0
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Facs provide good working environment. I work there as part of a team including nurse unit manager, occupational therapist, GP, Speech therapist ,RN, disability support worker and other administrative staff. I learned many thing from here like life style support plan, behaviour support plan, Comprehensive health assessment program, complex behaviour of different kind of disabled people and its management techniques. I enjoyed the job in facs.
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4.0
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A typical work day can vary, from desktop contract management, working in the field with community and key stake holders, designing and developing programs/strategies to address key priority areas.
Managing staff- allocating workloads and reviewing work plans and priorities.
Pros
Flexible working hours, opportunities for career development pathways
Cons
Travelling long distances in remote communities
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1.0
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FACs demands a significant amount of your time and commitment to a job that extremely demanding and workload that is consistently excessive with little workplace support.

A team environment is encouraged and there is a heavy reliance on peers for support as management is focused on the numbers and the statistics rather than outcomes for families.

Benefits are award standard and there is no overtime or compensation for the additional hours worked. If you work to your assigned work you're given more, if you work below it you're performance managed.


It can be a rewarding job in working with families but the office and department culture for the way they treat staff are insidious and disgusting, staff are considered expendable.


Which is why the department has ongoing recruitment.
Pros
Working with families for better outcomes
Cons
Ineffective management, lack of support by management, heavy caseloads, no compensation for additional time required
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