Family And Community Services Management reviews

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4.0
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Friendly and secure place to work.
Customer Service Officer (Former Employee) –  Penrith NSW28 March 2019
FaCS is a safe and friendly place to work, your team quickly becomes like a family, and the management respects your rights to a good life/work balance including taking flex days or leave when needed. The only real downside is the nature of the work with abused or neglected children can weigh on you mentally and emotionally. Although, to be fair, there is counselling etc. provided free of charge offered to combat this.
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4.0
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Good government department in a difficult industry
Disability Support Officer / Key Worker (Former Employee) –  Port Macquarie NSW16 December 2018
Challenging and unpredictable workload, but often very rewarding. Excellent access and communication with immediate supervisors, and regular visits by more senior management. Some issues as usual, but overall, agood environment to work in
Pros
Decent wages, challenging workload interspersed with lots of fun times. Good managers
Cons
Shift work takes a toll at times.
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1.0
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Unprofessional management, Micro-management, unjust treatment of new staff,
Client Service Officer (Former Employee) –  South West Sydney NSW5 November 2018
When I was first offered the entry-level customer role in the FACS housing contact centre, I was lead to believe that it was a workplace that was full of opportunities, that there would be room for growth within a State Government department that employs over 100 staff in their call centre alone. I was lead to believe that the staff were valued & cared for as much as they did their stakeholders and clients who are NSW’s least fortunate people. But the long-term staff in this Government department who have recently been promoted as team leaders/supervisors acted as though they have just earned the right to be feared and to treat newly recruited staff members as if they were innocent, naïve young children on their first day of kindy who required supervision at all time and had never learnt how to distinguish what’s right from wrong in every situations. In all my years of working as a Public Servant for various Government departments, both Federal and Interstate, I have never experienced so much unprofessionalism and mistreatments by management who abused their authorities and saw their leadership roles as privileges rather than as responsibilities, to lead by example.
I do hope that this unappealing work culture would not go unnoticed for much longer and the senior management would realise this is the main reason for newly recruited staff’s high turnover.
Cons
Micro-management, long-term staff members ill-treatment of newly recruited staff
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3.0
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Customer service officer
CUSTOMER SERVICE OFFICER (Former Employee) –  Sydney NSW23 October 2018
A typical day would include answering phones, counter enquires, client meetings with caseworker, managers and family contacts which will need to be coordinated. Each day is different with new issues with clients, service providers and other non government services. Incoming and outgoing mail and files which need to be documented in the inhouse system. Financial payments for all of the office. The hardest part of the job is time. Some days are better than others. Most people are very friendly easy to work with
Pros
flexable hours
Cons
management
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5.0
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good
Disability Support Worker (Current Employee) –  Wollongong NSW13 May 2018
Facs provide good working environment. I work there as part of a team including nurse unit manager, occupational therapist, GP, Speech therapist ,RN, disability support worker and other administrative staff. I learned many thing from here like life style support plan, behaviour support plan, Comprehensive health assessment program, complex behaviour of different kind of disabled people and its management techniques. I enjoyed the job in facs.
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4.0
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Rewarding work place
Principal Project officer (Current Employee) –  Based at Dubbo NSW5 February 2018
A typical work day can vary, from desktop contract management, working in the field with community and key stake holders, designing and developing programs/strategies to address key priority areas.
Managing staff- allocating workloads and reviewing work plans and priorities.
Pros
Flexible working hours, opportunities for career development pathways
Cons
Travelling long distances in remote communities
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1.0
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Toxic Work Environment with Ineffective Management
Out of Home Care Caseworker (Former Employee) –  Campbelltown NSW19 January 2018
FACs demands a significant amount of your time and commitment to a job that extremely demanding and workload that is consistently excessive with little workplace support.

A team environment is encouraged and there is a heavy reliance on peers for support as management is focused on the numbers and the statistics rather than outcomes for families.

Benefits are award standard and there is no overtime or compensation for the additional hours worked. If you work to your assigned work you're given more, if you work below it you're performance managed.

It can be a rewarding job in working with families but the office and department culture for the way they treat staff are insidious and disgusting, staff are considered expendable.

Which is why the department has ongoing recruitment.
Pros
Working with families for better outcomes
Cons
Ineffective management, lack of support by management, heavy caseloads, no compensation for additional time required
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Overall rating

3.9
Based on 53 reviews
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3.8Work/Life Balance
3.6Salary/Benefits
3.6Job Security/Advancement
3.6Management
3.7Culture

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