toxic work environment that is propped up with alcohol
Travel Consultant (Former Employee) – Morayfield QLD – 13 August 2018
was there for more than a year, I saw managers come and go, I saw lots of other staff come and go.
Management and corporate would see the high turnover, asked what the problem was, then ignored the answer.
The payment and commission structure was setup in a way that you only get 1.5% of what you put through the till, so if you sell a $100 flight, you personally get $1.50 thats it. Their base wage is minimum wage, doesn't matter if you mark it up or over charge the customer, your percentage doesn't change.
So you try you hardest to get sales, to book travel, to learn all the systems and work with all the suppliers.... only to have long hours and poor pay. I worked out that my average hourly rate (for the hours i had to do) was actually 15/hour because if you only do the hours on the roster than "you aren't doing all your work".
This is on top of the mandatory drinking, yes, mandatory. They would hold every single monthly meeting in a pub, club or RSL, there would be open tabs and even the "prizes" for doing well was wine or spirits. There was more than once that staff were drinking before the store even opened.
About the only positive thing I can say Flight Centre is that it showed me why people are turning away from flight centre and booking online, because it is a blatant rip off and the big sign out the front saying "from $99" is actually never $99 - straight out false marketing.
..... i learnt a fair bit about the travel industry
low pay, long hours, too much drinking