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Questions and Answers about Flight Centre

Here's what people have asked and answered about working and interviewing at Flight Centre.

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18 questions

There are several stages to being considered for a role with Flight Centre:

It starts with a phone interview. This a short conversation to find out about your experience and why you want to work with us. It's also a chance for you to learn more about working with Flight Centre Travel Group, the role, and the salary and benefits we offer.

You'll be emailed within 48 hours to advise on the outcome of your phone interview. If you're successful, we invite you to complete an online psychometric test and to participate in an recruitment day or face-to-face interview. We send you an email with an online psychometric test to complete at home. It takes about an hour. There are no right or wrong answers. It's designed to assess your thinking styles and behavioural preferences in the workplace.

Depending on the role you applied for, you are invited either to a Recruitment Day with a group of other candidates or to a face-to-face interview. The Recruitment Day involves role-plays, short assessments and behavioural interviews. This is a two-way opportunity for us to assess you on your suitability for the role as well as for you to find out more about Flight Centre Travel Group, the role and our development pathways so that you can make an informed decision.

Your face-to-face interview is with a member of the recruitment team or the leader of your geographical region. It’s conducted in person or via video. The interviewer asks you about your experience, skills and ambitions. It's also an opportunity for you to ask us questions. We ask for your professional references and do pre-employment checks at this stage.

You may then be invited to phone or in person meeting with one of our business leaders. Our aim is to ensure your best-fit placement with one of our brands in a retail or corporate workplace environment. It's a chance for you or us to ask any follow-up questions.

If you're successful, we call you with a job offer within 2 to 3 business days of the Recruitment Day or face-to-face interview.

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Flight Centre staff have access to their very own dedicated travel booking service called Travelwise. The service is for our staff only and provides fast, discounted travel quotes and bookings. Staff can also use this service for their friends and family. When booking through Travelwise you receive wholesale pricing, meaning that the commission we normally receive from the supplier is passed on to you. Staff also have access to AD75 and AD50 fares (75% and 50% discount) which is available on certain preset fares. Whenever making a booking, the Travelwise consultant will take you through the best options available.

There are also regular special deals offered to our staff directly from airlines, hotels and tour providers, offering our people a chance to experience amazing parts of the world at incredible prices.

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"Flight Centre publishes all its roles to https://fctgcareers.com. Obviously, we are regularly looking for people who are hungry for success to join our business as travel consultants for our travel brands. For these roles, we are looking for a combination of prior skills working in travel, tourism, sales, retail or hospitality. You should have a passion for travel and have done some personal travel to a few overseas destinations. We also look for a good attitude and communication skills.

Being a global business means there are also many 'behind the scenes' roles that make our business tick, like payroll, finance, marketing, interior design and many more. For these roles it's best to look at the job advertisement and decide if you have the skills and experience that is being sought.

Regardless of the role you are applying for, you'll always submit your application directly through the job advertisement on our site. Follow the instructions in the application process in order to be considered. Our recruitment team will review your application and will quickly get back to you to let you know the next steps.

The hiring process depends on the role you have applied for. For travel consultants, we detail this process here: https://www.fctgcareers.com/how-to-get-the-job/application-and-recruitment-process

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For your phone interview, prepare to talk about your motivations for applying for the role. We're looking to see that you have an interest in travel and enjoy working in a sales environment. Don't be nervous! We're genuinely happy to speak with you and want you to do your best.

If you're invited to a recruitment day, you'll have some homework to do beforehand, which includes a psychometric test that we'll send you via email. You should complete that in your own time at home, in a quiet environment, free from distractions.

For recruitment day, do some research on 'behavioural interviews'. We use this format to ask you questions about your past work. You should follow the SMART format of delivering your responses.

You'll also do a role play which sees you acting as a travel consultant. It's helpful if you have thought through and planned in advance. Ask yourself, what kinds of questions would a travel consultant ask a customer in order to understand their needs? We're looking for you to be able to gather all the relevant information about the customer's needs, then recommend solutions for their entire journey. Product knowledge and pricing is not important - it's more about offering a solution for each step of their trip (airfares, transfers, accommodation, transport, tours, insurance).

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Being one of the world's largest travel agency groups with around 40 brands in 90 countries, we like to think there's no reason to leave, ever! You could start as a travel consultant for Flight Centre, then move into corporate travel with FCBT, FCM or Corporate Traveller; or, perhaps work your way into an assistant team leader role, then team leader and all the way up to area leader, managing a whole region of stores and 100's of staff. You could even make your way into our support business and work in finance or marketing - or relocate to another part of the world and join the Flight Centre team there. The possibilities are endless.

We prefer hiring and promoting from within, so our people always have first preference for opportunities to move up. Each of our brands has a unique personality and offers different solutions to different customer groups. As your needs and interests change in life, you can consider moving within the business rather than out of it.

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Every booking that a Travel Consultant makes contains a portion of the total which is a commission paid from the supplier to our business. Travel Consultants then receive their own commission from this payment which operates on a sliding scale from 10% to 35% dependent on their full month's achievements.

Example: You sell your customer an amazing travel experience valued at $5000. Flight Centre pays the supplier $4500 and receives the remaining $500 as commission from the sale. You take 10% of the commission and receive $50 from the sale.

Your total take-home monthly commission varies greatly depending on how successful you are that month. The earning potential is there for those willing to strive for it.

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Phone interview and if successful followed by Group Interview/Recruitment day. This results in placement in a store followed by extensive, ongoing training & development

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7 day rotating roster with some weekends and evenings - depends on your store. 8:30am to 5:30pm weekdays. Until 9pm on late night trading. 40 hours per week with overtime and penalty rates.

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It's publicly owned

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Corporate attire

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