There's no secret that the high turn over rates spell out trouble.
Whilst I have no ill feelings for the company, and would honestly consider working under them again, there are some serious issues.
The pay isn't great. The guise of "uncapped commission" leads you (and customers) to believe that you'll be earning more than what you actually do - unless of course you're a sales prodigy, well versed veteran to the industry with a solid customer base, or have the luck to be assigned to a high performing team.
There are many perks - like plenty of work functions, interesting seminars from suppliers and travel companies, certification, and concession travel.
But despite the monthly check ups and mental health services available, there needs to be better access for the individual to seek actual help for their shop specific issues, and less stress placed on those just starting out.
Free drinks and dinners at work events, Training and Certification, Concession Travel, Health and Financial Checkups/ Assistance
Potentially lots of long nights and unpaid hours of work, Highly dependant on where you're stationed/ who you're with, Very low basic wage
Consultant (Former Employee) – Glenelg SA – 24 April 2018
You work all the hours under the sun for minimal pay. Even when you are successful they change the commission structure on you. The training is good but there are better agencies out there with better conditions. Some of the managers use what amounts to bullying tactics to get the job done.
Senior Travel Consultant (Current Employee) – Sydney, Australia – 19 March 2018
- A typical day would include having consultations with clients about trips want to go on. After bookings are made it also my responsibility to contact suppliers and whole seller to pass on information and confirm bookings. I will pay supplier invoices and record all financial details in the client's ledger. -I have learned the sales process as well as multiple systems used within the travel industry. I have also learned to be more organised and punctual. -Part of my job is managing my own business. Although I have amazing store managers, i have also learned management skills as it is my responsibility to look after my clients from start to finish. -The work Place culture in flight centre is extremely social. I tend to go out to functions with colleagues outside of work hours as I see value in having strong friendly relationships in the work place. I have found that this makes my workplace more pleasant to be a part of. -The hardest part of the job would be managing a good work/life balance. It is easy for me to spend too much time at work because I don't like leaving work half done. -The most enjoyable part of the job is getting to meet new people. It means that there is always someone new and each day is different to the last. I also love being part of the process of booking a holiday.
being in an industry I am passionate about, incentives that allow me to travel as part of work
Travel Consultant (Former Employee) – Queensland – 11 December 2017
The pay is miserable for how hard you work. You never get out of the offie on time, and even when you do there is always a million things you are worried about. You often wake up in the middle of the night with lists of things to do...these are called FlightMares! They are very real!
This was a difficult workplace. The occasional person can make good commission but from my experience you work longer hours with no overtime and are only just making budget, and so making little commission.
Everything. (Current Employee) – Victoria – 13 July 2017
KPI focused position. You make a mistake it comes from your wage. Long hours with the expectation you are contactable 24/7 to your clients. Your mobile number has to go on your business card. Salary based - very long hours not reflected in the amount you are paid. Only very few get to the level of remuneration often spoken about at interviews etc.
Sales Consultant (Former Employee) – Perth WA – 4 April 2017
If you are young and used to earning minimum wage this job is okay. Very few people make much more than minimum wage and that is a big part of why the staff turn over rate is so incredibly high. In my experience the people who manage each store are more often than not put in the roles because they have been there a long time, and no consideration is taken as to whether they have the ability to manage people. You do have access to discounted travel (some of the discounts are amazing) however as you're making such a small income it doesn't really equal out. You are expected to have your mobile number available to your client and your number must go on your bussiness card without exception. I have worked up to 10 days in a row without a day off - there simply is no work like balance with this company.
Discounted travel, fun work environment
No work life balance, low salary, unpaid overtime, monthly unpaid work function you must attend, poor management.
The company is nice if you are young and likes to travel and party. I'm married and it's not easy to have meetings after work during the week and work on the weekends. You also need to sell A LOT OF travel to make some money.
Flight Centre is a fantastic environment and incredibly supportive for those who seek a genuine career in the travel industry. Lots of opportunity is provided for consultants to grow and experience the world and their products.
Travel Consultant (Current Employee) – Perth WA – 13 December 2016
Having worked for this company for near three years, i have experienced the highs and lows of the job. It is a great bunch of like minded people to work with, and a great opportunity to travel the world, plus the company encourages job advancement.
The turnover of staff is ridiculous. You are thrown into the deep end after a couple weeks of basic training. A lot of people quit within the first year. It is a stressful job with a big learning curve, and only the top few will earn decent wage. You work long and hard for your commission with quite a bit of overtime.
In saying that, the job has definitely helped teach and improve numerous skills. My attention to detail and ability to deal with stressful situations have majorly improved, as has my computer efficiency, sales skills, face to face & non face to face communication. Not to mention the improvement of my geography knowledge.
Travel Consultant (Former Employee) – Springfield Lakes QLD – 5 December 2016
The only good thing about my experience working at Flight Centre was one the my coworkers and two the experience I got out of it. I didn't have a supportive manager! There is no such thing as work life balance. And the pay is not great at all! No work environment should be that stressful that you are taking it home with you and working 9 days in a row without any breaks.