Technical Support in Moonee Ponds VIC 3039
Interesting and varied.
Starting out is fantastic, learning and onboarding are fast-paced and full-on. Inbound and Outbound call centre requirements, where outbound opportunities to allow follow-up to customers are promised but not provided - without breaching KPIs. Management actively engaged in misleading staff in on-shore role security and redundancies are surprises - more often than the media reports. After all, no one notices the leaking until the ceiling caves in or the splash touches you. Workplace culture can be toxic in recent times. The people you work with are worth the effort.
Call center operator in Robina Town Centre QLD
Fun workplace to work for
I worked 3 separate roles over a 4 year period at Foxtel and enjoyed the challenges t;hat I came across and was able to resole customer problems it was a shame I am no longer working for them
cleaner in Macquarie Park NSW
It was fun to be worked over there. I am very keen to do it. I have to do 4 hours under the supervisor. I have learned to make a plan, organize to and implement in a proper way.
Customer Service Representative in Brisbane QLD
amazing one but i would like to work somewhere with good income and stable opportunity.
hard place to survive not much career growth.
loveto work somewhere else.
Sounded awesome in it's heydey, unfortunately i missed that - but some great people
A lot of former employees really go to town on Foxtel, my experience is that it was like any other large corporate struggling to pivot in an industry that was already being disrupted - the old guard hanging on to the glory days and not wanting to change, a healthy dose of paranoia amongst staff and a lack of direction from management. Whilst no one would begrudge them for enjoying the monopoly they once had; a lack of foresight and the arrogance that comes with being at the top led the company to abandon any attempt at customer retention and positive word of mouth, focusing on their burgeoning sales instead. It was 'our way or the highway' - now a stark lesson in what not to do should you wish to weather the storms of technological advancement.
The above being said, there were some really talented people at Foxtel, within all departments, and overall i enjoyed my time there. The staff benefits are good and the general atmosphere in the office was one of collaboration. Unfortunately, what people often 'collaborated' on was chasing their tails after any kind of structure or insight driven strategy - but we were at least striving towards it together. Admittedly the issue was partly due to my department being at the mercy of the aforementioned 'old guard' - who, despite having a laudable amount of knowledge and experience about content and the way the industry worked, were overly focused on linear advertising dollars and patting themselves on the back over outdated 'glory' metrics.
It is frustrating, because Aussies are loyal to their own and Foxtel has a real opportunity to be 'their' brand of choice. But before you can get to that point, to my mind there has to be some serious eating of humble pie and a promise to do better, to be better. I sincerely hope they get there, and soon.