Foxtel Pay & Benefits reviews

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3.0
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Foxtel Review
Full Time Retention Representative (Former Employee) –  Robina QLD24 March 2019
A typical day at Foxtel would be sitting and laughing with good friends, chasing managers or support people for help with difficult calls or escalations, making your second or third coffee for the day with free ground coffee, milk and toast available in the morning at the kitchen, enjoying 15 minute breaks catching up with work friends in the smokers area and then running off to Robina Town Centre food court for lunch. You felt a sense of pride chatting about your favourite TV Shows and Movies with like minded customers and co-workers.

I learnt to be resilient above all and not hold any grudges when upper management came and changed everything which lowered our salary expectations and to not be heart broken every time redundancies happened. As much as I loved my managers, over time stress made them unapproachable. The hardest part of the job was saying goodbye to my friends because recruitment certainly was the best thing Foxtel ever did, brought the best people together who easily became best of friends for life.

I'll forever miss the people more than anything.
Pros
Great work culture, comfortable working environment, opportunities to meet celebrities, work parties were always fun, full of good food and drinks, opportunities to do foxtel events all over the country with paid accomodation and flights, good commission when you worked hard enough.
Cons
Unachieveable targets, constant favouritism amongst upper management, interrogations everytime you called in sick and lost commission over human errors.
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4.0
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Middle Management Great, Upper Management Out of Touch
On-Air Coordinator (Former Employee) –  Sydney4 February 2019
Letting go of more people just leads people to quit which means an unsustainable amount of work for the rest of us. Immediate coworkers were great, upper bosses just had no idea what led people to quit and accentuated the issues.
Pros
Team Days, Coworkers, Alright Hours
Cons
Salary, Job Security
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2.0
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Customer Service/Telesales Representative
Sales Representative (Former Employee) –  Moonee Ponds VIC8 February 2018
Very rude and nasty management. Make 1 little mistake and they will take you to the 'grilling" room to be interrogated. They like to make you feel small.
The wages were decent though and you get paid for the two weeks of poor training.
Pros
Paid training and free foxtel.
Cons
Cruel management. You also need to kiss behinds to get anywhere.
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3.0
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Nice modern office, Moonee Ponds Location
Technical Support (Current Employee) –  Moonee Ponds VIC15 July 2017
Hours can be sometimes tough to battle work/life balance as the restoring is not consistent.
Sometimes hard to organize holidays and time off from work because it needs to be approved from resourcing and alot of the time is not approved or requires department manager approval.
Good training on the job. Good Support on the floor when needed.
Can be a bit Hierarchical, people who get along with TLs appear to promote quickly.
Alot of systems to use and memorize, but you have an onscreen step by step guide to assist you on call.
Good Perks, free foxtel, discounted internet at home.
Foxtel boxes setup on desks to use while on calls.
Free Wifi at work.
Expect to take about 25-35+ calls a day Internet & TV related.
Pros
Free foxtel, TV's everywhere while you work.
Cons
Limited parking in carpark.
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5.0
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Great place
Retention Representative (Current Employee) –  Moonee Ponds, VIC17 April 2014
Great cukture great pay
Sales driven competitive but fun
Great money to be made
Free foxtel ,loads of girst from the channels
Horrible parking situation
Pros
Free lunches great commision
Cons
Long hours at times, Also very busy
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Overall rating

3.7
Based on 51 reviews
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3.4Work/Life Balance
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3.5Culture