Frontier Health Employee Review

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Extremely dependent on work location/site
Counselor (Current Employee) –  Kingsport, TN1 May 2018
Absolutely loved my position (as a school-based counselor), but that was more to do with the actual schools themselves. I have noticed that each Frontier Health site varies to a great degree. As a whole, the company pays very little (even when considering the low cost of living in the area). The benefits are acceptable, the people are really nice and helpful, although there seems to be a disconnect between the corporate office employees and clinicians. One of the biggest problems I've noticed colleagues having with this company (not personally), is lack of self-care/tendency for burnout. Although many managers and site directors (including mine, fortunately) are very attentive and supportive of self-care, others seem to want to drown their employees in as much work and stress as humanly possible.
Pros
Nice people, helping people, lots of PTO, decent benefits
Cons
Extremely low pay, low professionalism and poor communication at some sites
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Stressful and challenging job.
Adult Mental Health Case Manager (Former Employee) –  Bristol, TN14 June 2019
Mandatory quotas to meet each month. Travel using your own vehicle and gas but only reimbursed at a low mileage rate. Lack of support from the company. Low pay compared to other companies who offer similar work. Low pay for what time and effort you give to the company.
Pros
It's a job with benefits and time off.
Cons
low pay, lack of support, low reimbursement for travel, mandatory quota's to meet.
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Could be great...but
Customer Service Representative (Current Employee) –  VA/TN5 June 2019
Mental health is so important and it's fulfilling to be apart of helping the community. There is also a great benefit to working with some good coworkers and fostering that teamwork. That being said the constant change in policy, lack of consistent credible information from upper management, and being constantly understaffed and underpaid is stressful.
Pros
Coworkers, Flexibility, Pto
Cons
Understaffed, Underpaid, Inconsistent
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Overall rating

3.4
Based on 95 reviews
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Ratings by category

3.3Work/Life Balance
3.3Salary/Benefits
3.0Job Security/Advancement
3.0Management
3.3Culture