FRONTLINE GROUP Employee Reviews
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In the department I worked for I would reach out to customers to sell a "free" internet upgrade. There's great training - about 2.5 weeks, but it often doesn't translate to the calls we actually make and get on the floor. The systems need to be changed drastically! We don't see any of the customers information (including their names) until the automated dialer starts ringing, so we have no idea of any issues/concerns the customer has with their services. I got a lot of frustrated customers because of this since we seem unprepared and clueless. We're very strictly monitored e.g after call time/ washroom break time, which can get very annoying. We also get weekly reviews with managers to try and improve our calls.
My coworkers made work a whole lot better! People are very friendly and we could always joke around to lighten up a tough day. There is a great lunch area, with lots of snacks- the whole office area is neat most of the time. We also have to bid for our work schedules with our colleagues so it may be hard to plan your life outside of work at times.
Due to COVID-19 we had to change our regular roles. The training was insufficient (it was designed to be 4 weeks but had to be cut down 5.5 days) and it made speaking with customers very difficult, although they did have mentors to help us, it still was very awkward and not adequate.
My coworkers made work a whole lot better! People are very friendly and we could always joke around to lighten up a tough day. There is a great lunch area, with lots of snacks- the whole office area is neat most of the time. We also have to bid for our work schedules with our colleagues so it may be hard to plan your life outside of work at times.
Due to COVID-19 we had to change our regular roles. The training was insufficient (it was designed to be 4 weeks but had to be cut down 5.5 days) and it made speaking with customers very difficult, although they did have mentors to help us, it still was very awkward and not adequate.
Un travail de centre d'appel où t'assistes les clients selon ta campagne au niveau de leur compte et facturation. Les appels sont parfois stressants, mais gratifiant quand à la fin, tu as résolu le problème de quelqu'un et qu'il te remercie pour ton effort et ton temps. Si tu es quelqu'un de compétitif et t'aimes les objectifs, ce travail est bon pour toi.
Les collègues et les gestionnaires sont superbes! Il y a divers opportunité pour développer et avancer dans cette compagnie. Je recommande et j'ai également recommandé du monde de mon entourage à y travailler.
Les collègues et les gestionnaires sont superbes! Il y a divers opportunité pour développer et avancer dans cette compagnie. Je recommande et j'ai également recommandé du monde de mon entourage à y travailler.
Pros
collègues, gestionnaire, avantages sociaux
Cons
courte pause
Worse company to work with managers make your work stressful. As COVID started company rather than helping they started piling more and more work without even giving any bonuses or increase in wage rate they kept on piling up the work. Huge hit to your mental health and also would affect your overall health
Pros
Nothing
Cons
ALOtSs
This is a very good company. Salary comes late. overall higher management is good,working culture is also good but some employee are untrained and i am surprised how they got job.
This is a workplace with nice people and supportive managers. The job is a good learning opportunity to talk with different customer on the call and solve their problems. It can also be a challenge to handle difficult customer but you gain experience on how to deal with them in a better way. Besides, there is a bonus program on stats.
The work culture is great management does a great job of making everyone feel part of the team. Everyone is easily approachable and professional. A Solid place to earn income parttime from home. There are opportunities to go full time, extra hours and advancement.
FLG is a great opportunity. I was unsure of being on the phone all day, but the company caters to newcomers warmly. It has changed my thoughts on customer service is looked at and would recommend working here to anybody!
I wish I could rate it lower, though I do not have that option. This place systematically exploits their workers through work policies, micromanaging, we are forced to solve problems that are wider systems issues that have no answer, we get yelled at by customers daily, the management is made to make unhappy. They do not give sick leave, you cannot call in sick.
Fun environment, a lot of support. Great place to work. I met a lot of awesome people there.lots of overtime available, if that is your thing. I would absolutely recommend.
I have been working at FLG for some time now and i like the work culture and the environment and the management as well. The company provides enough opportunities for advance and growth along with enjoyable activities.
This job is STRESS to the max- they don't disclose what actually happens or what you will be doing until you are a week into training. this is for collections.... you aren't really customer service you annoy people who owe telecom company money. You have access to very private information you are not aloud to have your phone on you on the floor or wear any kind of smart watch. The breaks are short and you feel that you are always being watched. If you don't mute your mike between calls you are always being monitored. There are managers who think they are better than everyone and have a very sarcastic mean sense of "humour". This is only the place to work if you legit have no soul and enjoy this type of stuff
Are you kidding me??? I left a job to come here for a better opportunity. Last day of training, they let me go with no explanation. Nothing. This place really messed me over. The helpers for when you first hit the floor are a joke. Ask for assistance, and get the response, Come on...You should be prooooo by now. If you know what is good for you. Stay away from this place. Very mismanaged.
I learned a big lesson working for this company. They say you will be placed on probational period for three months right after your training ends. During that time frame of your so call "probation", the company will terminate your employment if you make any mistake. So my biggest disappointment working for this company and providing my productive time is that they do not provide a chance for employees to justify or improve their skills. This company should not be providing future possible employees with the presentment of so called "training period". Operation Manager nor does Managers there really care for their employees. During my time working there, I have noticed Managers tend to only care about their stats and bonus for themselves. I was not given a two week notice of termination, nor did I get a chance to improve where I went wrong. During my termination, I was escorted by male manager and I felt very displeased with the way the company treated me. My assigned Manager did not even spoke to me at the end, it was some other male manager who was working at the company. I was not allowed to retreat my personal belongings or had the chance to say good bye to my fellow coworkers. I did not commit a felony at work, so I was very confused as to why this company treated me this way. I just wanted to say for future employees to be cautious as to what this company offers. I do not hold any grudge or has psychotic ideas about taking action with this company. I loved my experience there with my coworkers. I would not recommend anyone I know to work here.
i thought it was unorganized and they messed up payroll 2 times right when i started working there.
it was like an esl class , bad english and mean people worked there
it was like an esl class , bad english and mean people worked there
Great experience working here. The office is clean and tidy. The training is thorough, and the job is a lot of fun. The only downside is the limited parking available. If you are near transit this is a non-issue
interview process was strange. Was hired for different department then got switched to my current position with only a brief sentance. Also, interview was for different department. Most importantly start date got postponed without any New date.... really?. Inadequate training. Only practiced ONCE on the system, didnt even do a complete booking yet. 2 weeks training got cut down to 1 week and was on call the 4th day. Then got fired without any reason (company decision) only 1/5 coworkers left from training session
FrontLine Group is a fast growing company with lots of advancement opportunities. The leadership driving the company is second to none, which makes the daily tasks exceptionally fulfilling.
Working there seemed good at first in training, but once I got to the floor to take calls, quickly realized I wasn't taught everything I needed to know. Managers were always on your case about ACW, weren't given enough time to do anything after your call, customers were constantly yelling at you, telling you that the situation they're in is your fault. Bad for the mental health. Do not recommend.
Honestly one of the best jobs I’ve had. Worded with great people and learned how to handle ever situation with ease. I would definitely work for FLG again.
Honestly my co-workers are the best. We talk between calls and share our experiences, and that really makes me want to come to work. The atmosphere is pretty laid back, and management is transparent with what they expect from us. I managed to get bonus for reaching targets several times already, and I like that they give new agents a chance to make some extra cash. There are plenty of advancement opportunities within the company as well, so if you're actually looking to start you're career, I'd definitely recommend FLG.