Productive and Fun Environment
Operations Services Analyst (Former Employee) – Melbourne – 26 March 2013
Incorporated supporting IT related issues of GE Employees within Australia (including GE Branch Networks), New Zealand and India.
Serviced over 600+ Inbound calls during the day, in a team of 8-10 Service Desk Analysts.
Along with Inbound calls, supported employee queries over Click-To-Chat (live online assistance) servicing follow up and application related queries of the employees.
Performed Operations Services Analyst responsibilities (in addition to the Service Desk Role), which involved monitoring of Business Critical File Transfers.
Involved corresponding with External Vendors and Senior Incident Management Teams on Urgent/Critical issues.
Followed up on resolution/completion of previously logged issues with employees/vendors.
Updates to the Knowledge Base (scripts).
Working on a rotating roister, shifts could be varying from Business Hours (8:00AM - 5:00PM) or After Hours (5:00PM - 8:00AM).
A busy environment to work in, but with a great team of supportive individuals. An excellent opportunity to learn from work and colleagues.
Management was very supportive and communicative on updates / change in processes.
Equal opportunity to put your hand up and take up a new responsibility.
open communication, leadership / colleagues support
unrelenting call volume