Harvey Norman
3.5 out of 5 stars.
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Harvey Norman Employee Reviews

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Australia349 reviews

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3.3Work–Life Balance

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Not bad at all

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Good place to work - it could be a little stressful at times during seasonal periods like Christmas, but you get that with nay kind of retail. Overall a solid casual job.
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Fun place to work

Good job; however, supply issues during covid were painful. It became quite hard to add value sell to customer who were price point oriented. Nice to work with a goid team, easygoing and no taking work home

Pros

Team

Cons

Weekend work
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Everyone for themselves

The business model of franchises within the store is flawed, as it does nothing to promote a unified front, with no department willing to help another. The kind of people who enjoy that atmosphere are overly competitive & not team players
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immoral

Depending on your franchisee, it can be a very toxic environment. The problem with this is that almost every franchisee is bad. They have a lot of skeletons in their closet and will push you to rip off customers.
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Rigid, toxic, lack growth and development opportunities

Overall rigid and inflexible mindset/culture. Constant micromanaging and monitoring over the smallest things. Some management are nice/approachable but some pretend you don't exist, until they need something from you. And when they do, they talk down to you, pull rank and make you feel like you aren't enough.

Pros

work-life balance, some good people/managers

Cons

Micromanaging, very rigid mindset, some toxic management people
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Productive workplace a bit stressful

OKay management but stressful at times, they taught me how to use the cashier. not bad employee discountsi liked the team of people i met at work and everuone worked collabirtib

Pros

good workers

Cons

long hrs
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Great opportunity for growth

I started as a Cashier in 2008 and now I am a manager!I have worked in over 6 different stores across my 14 years at Harvey Norman and loved everyone. A great job where you can transfer if you would like to try somewhere new.I love the family culture of the business

Pros

Easy to transfer stores and move up through the HN business

Cons

Days can be long
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Horrible place to work at do not recommend it to anyone

Absolutely *hit place to work for Long working hours for not enough pay Staff overloaded with deliveries Expectations from management are way over the line .

Pros

None

Cons

Little pay for big hours
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would not recommend

The job itself isn't difficult and would be suited for someone joining the work force to gain experience and move to a better company that actually care about their employees. I felt the salary system they have developed is unfair, where they take the cost of running the business out of your commission and you get the left overs. also, franchisee are always looking for ways to deduct as much as they can if your a high commission earner. The only good things is they employ all different ages and backgrounds so if your returning to work.

Pros

standards are low so you get away with a lot. they employ any age

Cons

working all weekend. other sales people take your customers. don't get paid fairly
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Lack of everything to boost productivity and employee morale

Always beleieving rude customers that complain. To the employer your just another number and replaceable, warehouse staff are not paid warehouse wages accordingly based on your credentials, OHS safety issues including overstocking over/capacitance of wearhouse, people working at heights without tickets and operating machinery without correct licencing, expecting you to go above and beyond when your not even acknowledged, understaffed, always having to deal with unhappy customers due to offsite incompetent staff that dont know how to do their sales job, dealing with politics of adults that act like petulant children fighting over whos ball it belongs to.

Pros

Fulltime benefits

Cons

Not paid accordingly to the job title
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Stressful abusive management

A normal day would be getting treated like dirt then expected to do your work plus the managers job and the occasional threats from management and workers

Pros

Long hours

Cons

Abusive environment under staffed clueless management
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$21.75 an hour to work in Warehouse

paid $21.75 an hour to work in their regional warehouse (lowest hourly rate for Storeperson position in region by $7), was always under staffed, expected to work 9 - 5:30 Monday to Friday with a 7:00am start Thursday, never had enough employees, some people expected to work 6 days a week but then told they don't want you doing overtime.

Pros

Discounts on products - Employees and Staff are Amazing

Cons

hourly wage
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Highly recommend for starters and new graduate to work

Great place to work and i am very happy working there. The company provides great structures and training for staffs. Lunchbreak hour is very flexible
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Trial by fire.

Very dynamic and fast paced environment. Lots of back stabbing and snaking amongst staff due to wage structure. Commissions were the only way you could make above average. And just making average wage made you a target for being fired. They expect a lot from you in the store. Burn out happens a lot to people who work there.

Pros

Staff incentives/discounts.

Cons

Long hours, less time for yourself or family and very stressful.
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Great place moved from warehouse to carpet layer.

It was many tasks finding stock in a massive warehouse then it led me into the way of a sub contractor carpet layer. It was a great job I worked with Jerry Harvey’s wife’s son it was a great job

Pros

Great work partners

Cons

Over busy near weekends
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Even when your doing well you can be replaced

Constantly reminded there is someone better to replace you.kpi's linked to commission force other staff to take your sales.No teamwork.You can never have the customer in mind, you have to take all they have.No shame

Pros

none

Cons

Long hours and the customer is always wrong even when there right. No company honesty
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Competitive, not collaborative atmosphere

The way the different departments are structured within the company means everyone is focussed on getting the sale, not customer service. Commission structures also mean the sales staff are unwilling to help each other, resulting in poor communication & ultimately, bad customer service

Pros

Close to my home

Cons

Unhelpful atmosphere, stupid promotional attire
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If you are one minute late expect a message asking if you are coming in

The job was advertised as customer service/office admin but there was no customer service at all. It was just processing accounts and nothing else. The manager that hired me just did not like me. I couldn’t do anything right. I was a few minutes late and apparently spoke too loud and my 30 minute break was closely monitored.

Pros

Full time job

Cons

The Manager
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Terrible work

Worst work place I’ve ever stepped foot in, terrible management, to much expectations for such small salaries, you’d think they would pay there staff above minimum wage for being the 2nd richest retail store in Australia and provide proper training for its staff

Pros

You get to go home

Cons

Everything
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Toxic contentious work environment

The work involved was great but the relationships with coworkers was overwhelmingly contentious and impossible to ignore. Treatment of new employees was especially combative.

Cons

Contentious work environment
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No WHS training, complete lack of care for staff

I wouldn't recommend working at HN. I was at the Warehouse offsite from the store. The phone didn't work and got cut off. Staff used own mobiles for business purposes and own vehicles for deliveries and movement of stock between the store and warehouse. No lunch breaks. No support from Management. Not enough staff for the workload which impacted on my position. Management have no contact with staff. I was there a month before the Proprietor visited the warehouse. Went to Fairwork about my final pay. No lunch breaks. Staff spoken at, not spoken to. Everybody had a story to tell me about how they had their jobs threatened.

Pros

End of shift when I got to go home

Cons

No lunch breaks, no WHS, expected to do it online and wasn't relevant to my position
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Overall rating

Based on 489 reviews

Ratings by category

3.3 out of 5 stars for Work/Life Balance
3.2 out of 5 stars for Salary/Benefits
3.2 out of 5 stars for Job Security/Advancement
3.1 out of 5 stars for Management
3.3 out of 5 stars for Culture
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