My entire group wasn't trained properly - and this was known to management - however still put on the phones regardless, extremely stressful. During training we were lied to about what kind of calls we would be dealing with. Inexperienced, condescending and unfriendly management (generally). I found it quite funny at times how important some of them believed themselves to be (in a way I felt sorry for them). In general a pretty toxic atmosphere, with not many advisers knowing what they were doing as we weren't properly trained, then being given into trouble - and in some cases fired instantly - when making a mistake. Most advisors unhappy. I love a challenge, and have worked in many different, demanding, difficult and diverse customer service roles across the world and yet I always left a day of work at HCF feeling rubbish and exhausted. Very limited breaks, bare minimum legal limit.
The one good thing was I made some great friends during my time at HCF who I still keep in contact with.