Heritage Bank
3.5 out of 5 stars.
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Heritage Bank Careers and Employment

About the company

  • Founded
  • Company size
    501 to 1,000
  • Revenue
    $35m to $140m (AUD)
  • Industry
  • Link
    Heritage Bank website
Learn more


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Software Development

4 jobs

Rating overview

Rating is calculated based on 170 reviews and is evolving.



Senior Member Experience in Qld
on 6 May 2022
Good culture, a Bank that genuinely cares about its customers
Heritage do care about their customers and their staff. They have a strong culture within their teams and you will build lasting relationships. They have alot of community involvement that can be fulfilling and their staff can contribute to their local communities.Can be slow paced at times which can make you feel like you are not moving forward. Alternatively given can sometimes be slow staffing models do not support the busy times
Customer Service Officer in Forest Lake QLD
on 2 June 2020
Fast-paced, Professional and Serious
It is a fast-pace, cutthroat and professional industry/environment. Heritage Bank try to make the job fun and professional at the same time, however these two often clash. Management (up to Branch Manager level) are very supportive and genuinely care for you and make working there a good reason to stay. The less you see of regional management the better, they are in that position for a reason. As far as working in the Banking industry, (all banks being similar) Heritage Bank is a great choice. Easy to advance and great benefits as well. - - - - - - - -
Customer Service Officer in Nambour QLD
on 9 November 2019
Bad management
Management is bad and disrespectful to others. I wouldn’t recommend this work place to my friends. Front office and management treat people and customers poorly. Rude to those less fortunate. If your not in their clicky circle you are treated unfairly, belittled and made to feel unwanted in the business.
Loans Officer in Brisbane QLD
on 25 February 2019
For a bank that puts people first, they really neglect their employees
I came from a background in mortgage management for some of the largest banks in Australia. Started with this bank and was not able to talk to customers for the first 6 months until I had been certified via their mortgage channel. Required to find business, but was not allowed to leave the branch to pursue. Very outdated systems meant lots of work, lost paperwork and very slow approval times for any customer wanting a loan.
Classic Recruitment Job All Rounder in Toowoomba QLD
on 31 January 2019
Positive environment to work
Working in the contact centre at Heritage was always a fun place to be, my co workers were always friendly and our days consisted of reaching as many people as possible, whilst still maintaining a healthy social relationship between ourselves. Management were always available and helpful in day to day work life and assisted in any areas we struggled with. For example. Unhappy customers who required extra attention. The staff were always friendly and happy to help customers, which made a great atmosphere for work.

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Questions and answers

People have asked 3 questions about working at Heritage Bank. See the answers, explore popular topics and discover unique insights from Heritage Bank employees.

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Interview insights

Insights from 11 Indeed users who have interviewed with Heritage Bank within the last 5 years.

Average experience
Interview is average
Process takes about a week

Common questions about Heritage Bank

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