Heritage Bank Careers and Employment

About the company

Founded
1927
Company size
501 to 1,000
Revenue
$35m to $140m (AUD)
Industry
Finance
Headquarters
Olympia
Link
Heritage Bank website

Heritage Bank has been creating financial solutions for our neighbors in the Pacific Northwest since 1927. Our team works together, focused on building lasting relationships to help customers reach financial goals. We are guided by a commitment to continuously improve our organization. It defines our relationships, sets expectations for our actions, and directs decision-making in four fundamental areas: customers, communities, employees, and shareholders.

We are more than a community bank. We...

We are more than a community bank. We are a community of banks.

For more information about us, please visit our website at www.HeritageBankNW.com

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Salaries

Salary estimated from 31 employees, users, and past and present job advertisements on Indeed.

Customer Service

Customer Service Representative

$27.00 per hour

Senior Customer Service Representative

$30.00 per hour

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Rating overview

Rating is calculated based on 119 reviews and is evolving.

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Reviews

Senior Member Experience in Qld

on 6 May 2022

Good culture, a Bank that genuinely cares about its customers

Heritage do care about their customers and their staff. They have a strong culture within their teams and you will build lasting relationships. They have alot of community involvement that can be fulfilling and their staff can contribute to their local communities.Can be slow paced at times which can make you feel like you are not moving forward. Alternatively given can sometimes be slow staff...

Customer Service Officer in Forest Lake QLD

on 2 June 2020

Fast-paced, Professional and Serious

It is a fast-pace, cutthroat and professional industry/environment. Heritage Bank try to make the job fun and professional at the same time, however these two often clash. Management (up to Branch Manager level) are very supportive and genuinely care for you and make working there a good reason to stay. The less you see of regional management the better, they are in that position for a reason....

Customer Service Officer in Nambour QLD

on 9 November 2019

Bad management

Management is bad and disrespectful to others. I wouldn’t recommend this work place to my friends. Front office and management treat people and customers poorly. Rude to those less fortunate. If your not in their clicky circle you are treated unfairly, belittled and made to feel unwanted in the business.

Loans Officer in Brisbane QLD

on 25 February 2019

For a bank that puts people first, they really neglect their employees

I came from a background in mortgage management for some of the largest banks in Australia. Started with this bank and was not able to talk to customers for the first 6 months until I had been certified via their mortgage channel. Required to find business, but was not allowed to leave the branch to pursue. Very outdated systems meant lots of work, lost paperwork and very slow approval times for...

Classic Recruitment Job All Rounder in Toowoomba QLD

on 31 January 2019

Positive environment to work

Working in the contact centre at Heritage was always a fun place to be, my co workers were always friendly and our days consisted of reaching as many people as possible, whilst still maintaining a healthy social relationship between ourselves. Management were always available and helpful in day to day work life and assisted in any areas we struggled with. For example. Unhappy customers who require...

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Questions and answers

People have asked 4 questions about working at Heritage Bank. See the answers, explore popular topics and discover unique insights from Heritage Bank employees.