IT SERVICE DESK OFFICER (Current Employee) – Victoria Island, Lagos – 6 October 2017
The team consist of the finest hands that are responsible for first level support to users and escalation to the tier 2 and 3 support officers for resolution. we also manage print services and remote access to user PC for resolution of all user issues.
Customer Service Officer (Former Employee) – Gatton – 1 October 2015
Focused on sales first, customer second. More interested in achieving sales targets rather than focusing on customer needs. Offered great products, which would benefit a lot of Bank's customer but the heavy selling focus turned customers away.
SENIOR CUSTOMER SERVICE OFFICER (FULL-TIME) (Current Employee) – Surfers Paradise, QLD – 10 June 2015
Diversity of work duties, I have learned so much since working for the bank. I thoroughly love my job, the opportunities it's given me both with work life balance and career growth. Management and co-workers treating me like I'm a team member and person not a number. I enjoy every aspect of my job with the bank, I love getting out of bed and going to work every day. I like being treated like a person and not a number, plus all the opportunities at my disposal.
work life balance, pay, bonuses, career growth opportunities, being while you train.
Senior Customer Service Officer (Current Employee) – Toowoomba – 21 March 2015
I really like working for this company, I like their morals and values and the way they contribute back into the community. I like being on the counter and the interaction that I get with customer of all ages and walks of life. I treat everyone as I want to be treated as it really not hard to make someones day, just through friendly conversation, a smile or a compliment.