15: Heritage Bank Employee Reviews
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Good culture, a Bank that genuinely cares about its customers
Senior Member Experience (Former Employee) - Qld - 6 May 2022
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The most useful review selected by IndeedHeritage do care about their customers and their staff. They have a strong culture within their teams and you will build lasting relationships. They have alot of community involvement that can be fulfilling and their staff can contribute to their local communities. Can be slow paced at times which can make you feel like you are not moving forward. Alternatively given can sometimes be slow staffing models do not support the busy times
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Fast-paced, Professional and Serious
Customer Service Officer (Former Employee) - Forest Lake QLD - 2 June 2020
It is a fast-pace, cutthroat and professional industry/environment. Heritage Bank try to make the job fun and professional at the same time, however these two often clash.
Management (up to Branch Manager level) are very supportive and genuinely care for you and make working there a good reason to stay. The less you see of regional management the better, they are in that position for a reason.
As far as working in the Banking industry, (all banks being similar) Heritage Bank is a great choice. Easy to advance and great benefits as well.
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Pros
Job security and progression, Direct managers are lovely and you feel supported, Good benefits, No two days are the same
Cons
Upper management don't care (despite what they preach), Fine lines on what you can say to peers, Salary (for lower levels), Especially for newbies, you have to be very professional; and serious all the time, despite everyone else joking and playing around.
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Bad management
Customer Service Officer (Current Employee) - Nambour QLD - 9 November 2019
Management is bad and disrespectful to others.
I wouldn’t recommend this work place to my friends. Front office and management treat people and customers poorly. Rude to those less fortunate.
If your not in their clicky circle you are treated unfairly, belittled and made to feel unwanted in the business.
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For a bank that puts people first, they really neglect their employees
Loans Officer (Former Employee) - Brisbane QLD - 25 February 2019
I came from a background in mortgage management for some of the largest banks in Australia. Started with this bank and was not able to talk to customers for the first 6 months until I had been certified via their mortgage channel. Required to find business, but was not allowed to leave the branch to pursue. Very outdated systems meant lots of work, lost paperwork and very slow approval times for any customer wanting a loan.
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Positive environment to work
Classic Recruitment Job All Rounder (Former Employee) - Toowoomba QLD - 31 January 2019
Working in the contact centre at Heritage was always a fun place to be, my co workers were always friendly and our days consisted of reaching as many people as possible, whilst still maintaining a healthy social relationship between ourselves. Management were always available and helpful in day to day work life and assisted in any areas we struggled with. For example. Unhappy customers who required extra attention. The staff were always friendly and happy to help customers, which made a great atmosphere for work.
Pros
Casual Friday
Cons
No particular cons for this job!
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Alright for a small bank
Senior Customer Service Officer (Former Employee) - Brisbane QLD - 2 May 2018
Having come from another bank I thought Heritage was a little bit behind in terms of technology. Also not much room to advance and management was rather pressuring.
Pros
Good staff
Cons
Long hours
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IT service Management
IT SERVICE DESK OFFICER (Current Employee) - Victoria Island, Lagos - 6 October 2017
The team consist of the finest hands that are responsible for first level support to users and escalation to the tier 2 and 3 support officers for resolution. we also manage print services and remote access to user PC for resolution of all user issues.
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Great banking organisation
Financial Analyst (Current Employee) - Toowoomba QLD - 23 September 2016
Enjoyable company to work for with a great culture and members first attitude. Highly recommended to any employee. Many employee benefits through a diverse range of opportunitites
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good place to work
member service officer (Former Employee) - Toowoomba City QLD - 10 November 2015
a structured banking environment, sales driven with some fun thrown in. high inbound call volume, but very manageable.
Pros
good comfortable working conditions
Cons
technology old
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Heritage
Senior Customer Service Officer (Former Employee) - Toowoomba - 12 October 2015
Not a pleasant place to work or company to be apart of.
As I do not have anything good to say I will reframe from commenting further.
Pros
None
Cons
Too many
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Jobs at Heritage Bank
Great Place to Work
Insurance Administrator (Current Employee) - Toowoomba Qld - 4 October 2015
Great place to work, best company that really understand life/work/family balance. Further advancement and education is desired by this company for all employees.
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Focused on sales
Customer Service Officer (Former Employee) - Gatton - 1 October 2015
Focused on sales first, customer second. More interested in achieving sales targets rather than focusing on customer needs. Offered great products, which would benefit a lot of Bank's customer but the heavy selling focus turned customers away.
Pros
Close to home
Cons
long hours
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Career growth & opportunities
SENIOR CUSTOMER SERVICE OFFICER (FULL-TIME) (Current Employee) - Surfers Paradise, QLD - 10 June 2015
Diversity of work duties, I have learned so much since working for the bank. I thoroughly love my job, the opportunities it's given me both with work life balance and career growth. Management and co-workers treating me like I'm a team member and person not a number. I enjoy every aspect of my job with the bank, I love getting out of bed and going to work every day. I like being treated like a person and not a number, plus all the opportunities at my disposal.
Pros
work life balance, pay, bonuses, career growth opportunities, being while you train.
Cons
none
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Customers first.
Senior Customer Service Officer (Current Employee) - Toowoomba - 21 March 2015
I really like working for this company, I like their morals and values and the way they contribute back into the community. I like being on the counter and the interaction that I get with customer of all ages and walks of life.
I treat everyone as I want to be treated as it really not hard to make someones day, just through friendly conversation, a smile or a compliment.
Pros
Customers and people interaction
Cons
Sales
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Great working enviromet
Senior Customer Service Officer (Former Employee) - Millmerran, QLD - 4 January 2015
working with in Heritage was a great experience.
The skill and knowledge gained will be a great asset.
Pros
Training
Cons
Travelling
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Ask a question about working or interviewing at Heritage Bank. Our community is ready to answer.Ask a QuestionOverall rating
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Ratings by category
3.6 out of 5 stars for Work/Life Balance
3.3 out of 5 stars for Salary/Benefits
3.2 out of 5 stars for Job Security/Advancement
3.2 out of 5 stars for Management
3.5 out of 5 stars for Culture
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