Heritage Bank
Heritage Bank Employee Reviews
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Positive environment to work
Classic Recruitment Job All Rounder (Former Employee) – Toowoomba QLD – 31 January 2019
Working in the contact centre at Heritage was always a fun place to be, my co workers were always friendly and our days consisted of reaching as many people as possible, whilst still maintaining a healthy social relationship between ourselves. Management were always available and helpful in day to day work life and assisted in any areas we struggled with. For example. Unhappy customers who required extra attention. The staff were always friendly and happy to help customers, which made a great atmosphere for work.
Pros
Casual Friday
Cons
No particular cons for this job!
Alright for a small bank
Senior Customer Service Officer (Former Employee) – Brisbane QLD – 2 May 2018
Having come from another bank I thought Heritage was a little bit behind in terms of technology. Also not much room to advance and management was rather pressuring.
Pros
Good staff
Cons
Long hours
Great banking organisation
Financial Analyst (Current Employee) – Toowoomba QLD – 23 September 2016
Enjoyable company to work for with a great culture and members first attitude. Highly recommended to any employee. Many employee benefits through a diverse range of opportunitites
Career growth & opportunities
SENIOR CUSTOMER SERVICE OFFICER (FULL-TIME) (Current Employee) – Surfers Paradise, QLD – 10 June 2015
Diversity of work duties, I have learned so much since working for the bank. I thoroughly love my job, the opportunities it's given me both with work life balance and career growth. Management and co-workers treating me like I'm a team member and person not a number. I enjoy every aspect of my job with the bank, I love getting out of bed and going to work every day. I like being treated like a person and not a number, plus all the opportunities at my disposal.
Pros
work life balance, pay, bonuses, career growth opportunities, being while you train.
Cons
none
IT service Management
IT SERVICE DESK OFFICER (Current Employee) – Victoria Island, Lagos – 6 October 2017
The team consist of the finest hands that are responsible for first level support to users and escalation to the tier 2 and 3 support officers for resolution. we also manage print services and remote access to user PC for resolution of all user issues.
Focused on sales
Customer Service Officer (Former Employee) – Gatton – 1 October 2015
Focused on sales first, customer second. More interested in achieving sales targets rather than focusing on customer needs. Offered great products, which would benefit a lot of Bank's customer but the heavy selling focus turned customers away.
Pros
Close to home
Cons
long hours
Customers first.
Senior Customer Service Officer (Current Employee) – Toowoomba – 21 March 2015
I really like working for this company, I like their morals and values and the way they contribute back into the community. I like being on the counter and the interaction that I get with customer of all ages and walks of life.
I treat everyone as I want to be treated as it really not hard to make someones day, just through friendly conversation, a smile or a compliment.
I treat everyone as I want to be treated as it really not hard to make someones day, just through friendly conversation, a smile or a compliment.
Pros
Customers and people interaction
Cons
Sales
good place to work
member service officer (Former Employee) – Toowoomba City QLD – 10 November 2015
a structured banking environment, sales driven with some fun thrown in. high inbound call volume, but very manageable.
Pros
good comfortable working conditions
Cons
technology old