Have worked for over 10 years in disabilties and mental health, appalling mannerisms with area manager, towards staff, great team of staff
Support Worker (Former Employee) – Northern Rivers NSW – 26 May 2018
Staff burnout , no support from rude area manager treated staff with an appalling manner, staff within team great workers. Worked for 10 yrs with a few different organisation that were great, you get to know the difference with management culture and attitude towards staff.
Gardening (Current Employee) – Forbes NSW – 2 May 2018
Good people to work with and over all fun place the staff are very good and professional. It’s fun and learning new skills each and every day. The only hard part is that you don’t have to be able to do every thing every one is different
Team Leader Customer Service (Former Employee) – Warabrook NSW – 28 January 2018
Money is ordinary hot working conditions Management absolutely terrible Culture is appalling / never ever worked in such a bullying and controlling workplace. 30 years in work!! only positive is the disabled workers - they can always bring a smile to ur dial
disability workers r beautiful people
hard work for no credit. changing views from one manager to another, never know what to do or what is right or wrong
Disability Support Worker (Former Employee) – Near Belmont – 16 November 2017
Great stsff. Fun to work with both staff and Clients. Excellant benefits. Looks after their staff and clients. Best of care given to clients. Great wuality of life experienced and given to clients by staff. Many opportunities for both staff and clients to advance with job roles available to clients as well. Loved working for House with no Steps.
Disability Support Worker (Former Employee) – Wollongong NSW – 10 July 2017
Working at House With No Steps has given me an even greater passion and determination to help support the needs and quality of life of the disabled. It has also helped me hone my verbal and non-verbal communication skills with culturally diverse clients and those for whom communication is challenging. I am a very patient person with great empathy and a genuine desire to help.
Telemarketer (Current Employee) – Parramatta NSW – 28 June 2017
It is very hard doing cold calling. But the experience they give to help those who are struggling is above expectation. The atmosphere to work in a team enviroment to have respect for your team members is great.
Someday's are fantastic and someday's are not so fantastic. But you have to take the good with the bad. Each day could be different. You learn something new and you have to do something new.
The hardest part of this job is the rejections and angry customers. You have cop it on the chin and not let it eat at you.
Its a good company. Very strong in ethics of the work place. Helpful and kind.
5 hour shift. 3 by 10 minute breaks. Adaptable to Shift changes.
Service Manager (Former Employee) – At Dee why and North Rocks and Belrose – 15 May 2017
I worked for House with no Steps for 8 years in that time I moved from a support worker to the manager of two group homes in that time I was given training in all aspects of my job and had support from management at all times it is a good company to work for and would recommend them not only to staff but also clients as they look after the needs of their clientele
Disability Support Worker (Former Employee) – Beenleigh QLD – 17 April 2017
The theory behind house with no steps is a noble one, the practise on the other hand is appalling. Most of the managers appear to have no management training at all, they are clueless as to how to negotiate with staff, organise workloads etc. There were often no staff assigned to shifts or double the staff. If you say no to shift they can be a vengeful group. They expect you to work horrendous hours, often double shifts because of their lack of organisational skills. If you are injured, there is NO support and they get crabby. They care little about the clients and see them as money makers for the company.
Staff are not empowered or respected for the frontline work they do.
Support worker (Former Employee) – Wollongong NSW – 29 November 2016
Required to work alot of hours, management are under pressure due to a maxium cut in management positions, not supporting staff. The company lacks person centred planning and advocating from staff. Lacking in training needed for staff. HR department do not support staff rather management.
A wage at the end of the week.
Frontline staff and service users needs are not met.
Some of the worst management I have ever experienced
Worker (Former Employee) – Sydney – 11 September 2016
Extremely poor management which goes unchecked and ultimately leaves service users extremely vulnerable. If you have a good manager, you are lucky and stick with it,,if not run for the hills as fast as your legs will carry you...co workers were lovely, I learned that A good manager is a god send and shouldn't ever be taken for granted. This was basic stuff like rostering, pays and leave...a disgrace.
Rewarding job. Quality of service managers reflects poorly on the organisations standards.
Support Worker (Former Employee) – CC and Hunter – 24 January 2016
Managers are spread to thin, leaving minimal time for improving quality of service. Some in-house services are better than others, over all there is a lack of professionalism at that level. Who watches the watchmen? No one seems to be managing the managers which reflects poorly on HWNS standards and reputation. There is a good work life balance if you're a front of house worker, beyond that it reduces. Not enough support for advancement.
Broad range of work experience if working across services
Disability Support Worker (Former Employee) – Ballina, NSW – 10 October 2015
Being a support worked you have to learn to set emotional boundaries for yourself and also your clienteles. If you do not learn to set these boundaries you may find yourself becoming to emotionally involved with your clients. Its a very rewarding job if you are mentally strong enough to detach yourself from certain situations.
My experience with House with No Steps was very rewarding BUT having no training what so ever I was thrown into the "deep end" and had to learn the ropes myself.
Very rewarding, making peoples lives better by supporting them in becoming a strong independant individual
shift work - very early mornings and very late finishes. No training provided!