IHG Hotels & Resorts
4.1 out of 5 stars.
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IHG Hotels & Resorts Careers and Employment

About the company

  • CEO
    Keith Barr
    approve of Keith Barr's performance
  • Founded
  • Company size
    more than 10,000
  • Revenue
    $1.5bn to $7bn (AUD)
  • Industry
    Hotel & Travel Accommodation
  • Headquarters
    InterContinental Hotels G...
  • Link
    IHG Hotels & Resorts website
Learn more

Explore IHG Hotels & Resorts

Holiday Inn
18,459 reviews


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Browse jobs by job title

Guest Service Agent

4 jobs


Salary estimated from 22 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 3.7K reviews and is evolving.



Duty Manager in Potts Point NSW
on 9 December 2022
Respectful of workplace work conditions and job.
Each day is different and joyful. The guests are always happy with understanding. The problem I have is that the hotel is grossly undervalued in terms of guest demand for services and the room prices paid.
Assistant Manager in Hayman Island QLD
on 29 December 2022
Take your selfie, Instagram, TikTok, YouTube pic / video and leave
30+ new hires every fortnight usually unskilled backpackers with limited English and poor work ethic.Management is clueless and is very into their cliques.Full of Gen Z’s, who get offended or triggered by everything and spend more time bit ching or gossiping than doing any work.5* Prices but 1* service. Couldn’t get any work done as I spent 8 hours a day dealing with complaints.Management don’t care about solving guests problems just throw some money at them to make them go away.No long term experienced staff just ones who can read a job ad.Charged for 3 meals a day whether you eat them or not.
Waitress/Food and beverage in Adelaide CBD SA
on 17 August 2022
Beautiful hotel but has issues
Although this hotel is gorgeous, and you will gain experience and learn. They treat the workers just like they a disposable machines. They may replace you whenever they feel.
on 15 April 2022
Did not look after their staff during COVID
During COVIDLittle to no communication from HR and exec team - besides my boss who fought to get information for us and ended up losing their job Whole teams lost jobs even when job keeper was around with no legitimate reason as we know of staff from other hotel chains who kept their jobsLong hours, low payVery disappointed as I moved my family from interstate for a job that showed no loyalty
Accountant in St Leonards NSW
on 10 February 2022
Great place to work
I enjoyed working at IHG, very collaborative team. Great values and mission statement. One of the best places I have worked at. Great learning culture.

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Questions and answers

People have asked 19 questions about working at IHG Hotels & Resorts. See the answers, explore popular topics and discover unique insights from IHG Hotels & Resorts employees.

See questions about:

  • Interviews
  • Working Hours
  • Benefits
  • Hiring Process
  • Hiring Age
  • Company Future
  • Dress Code
  • Working Culture
  • Working Environment
  • Work from Home

Interview insights

Insights from 72 Indeed users who have interviewed with IHG Hotels & Resorts within the last 5 years.

Favourable experience
Interview is average
Process takes about a week

Interview Questions

In the kitchen department they asked a lot about you. What are your motivations and also what is your strength and weaknesses.

Shared on 23 January 2023

Mostly about dealing with customer complains and personal hospitality experiences

Shared on 24 June 2018

Why do you want to work with us How do you deal with difficult customers How do you cope under pressure How do you handle stress

Shared on 11 February 2018

Common questions about IHG Hotels & Resorts

IHG Hotels & Resorts locations

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