IHG Hotels & Resorts Employee Reviews
Review this companyJob Title
All
Location
Australia77 reviews
Search reviews
Sort by
Found 77 reviews matching the searchSee all 3,659 reviews
Respectful of workplace work conditions and job.
Duty Manager (Current Employee) - Potts Point NSW - 9 December 2022
Indeed Featured review
The most useful review selected by IndeedEach day is different and joyful. The guests are always happy with understanding. The problem I have is that the hotel is grossly undervalued in terms of guest demand for services and the room prices paid.
Pros
Duty meals.
Cons
Understaffing.
Was this review helpful?
Take your selfie, Instagram, TikTok, YouTube pic / video and leave
Assistant Manager (Former Employee) - Hayman Island QLD - 29 December 2022
30+ new hires every fortnight usually unskilled backpackers with limited English and poor work ethic. Management is clueless and is very into their cliques. Full of Gen Z’s, who get offended or triggered by everything and spend more time bit ching or gossiping than doing any work. 5* Prices but 1* service. Couldn’t get any work done as I spent 8 hours a day dealing with complaints. Management don’t care about solving guests problems just throw some money at them to make them go away. No long term experienced staff just ones who can read a job ad. Charged for 3 meals a day whether you eat them or not.
Pros
Scenery/ Location
Cons
Everything
Was this review helpful?
Beautiful hotel but has issues
Waitress/Food and beverage (Former Employee) - Adelaide CBD SA - 17 August 2022
Although this hotel is gorgeous, and you will gain experience and learn. They treat the workers just like they a disposable machines. They may replace you whenever they feel.
Pros
50% of the food/bev and 50% off for friends with you
Cons
Hard work, treated like a disposable machine
Was this review helpful?
Did not look after their staff during COVID
JNR SOUS CHEF (Former Employee) - Sydney NSW - 15 April 2022
During COVID Little to no communication from HR and exec team - besides my boss who fought to get information for us and ended up losing their job Whole teams lost jobs even when job keeper was around with no legitimate reason as we know of staff from other hotel chains who kept their jobs Long hours, low pay Very disappointed as I moved my family from interstate for a job that showed no loyalty
Cons
Long hours low pay No loyalty No communication
Was this review helpful?
Great place to work
Accountant (Former Employee) - St Leonards NSW - 10 February 2022
I enjoyed working at IHG, very collaborative team. Great values and mission statement. One of the best places I have worked at. Great learning culture.
Pros
Collaboration
Cons
Travelling to work when living at a distance
Was this review helpful?
Good in general
DEMI CHEF (Former Employee) - Sydney NSW - 13 September 2020
I was happy there but needed to move on and experience more and try different places. And I do miss the hotel Industry.good experience learning. The flexible hours we got. Nice co worker’s
Was this review helpful?
At times very stressful but I had good colleagues
Guest Service Agent (Former Employee) - Australia - 17 June 2020
As with any customer service job especially hospitality sometimes the days could be horrible if the customers were rude but the team was good. Sometimes understaffed with made things harder to do your required jobs around the customer service but overall a pretty good company to work for
Pros
Free Lunches
Cons
Understaffing
Was this review helpful?
Excellent company
consultant and advisor (Former Employee) - Sydney NSW - 11 June 2020
Great environment to learn and progress.
Highly recommended to anyone wanting to travel and learn hands-on experience in top hotel industry. They are efficient and friendly people with unlimited potential.
Pros
Progressive and efficient
Cons
Need travelling and relocating
Was this review helpful?
Fun workplace
Operational Duty Manager (Pre Opening) (Current Employee) - Sydney NSW - 5 April 2020
IHG is the best hotel group I've ever worked for. They focus on colleague development and there's always room to grow. They invest a lot in training materials to ensure enough knowledge is being given to the team.
Was this review helpful?
It was a really great place to work
Room Attendant/Housekeeping (Former Employee) - Circular Quay NSW - 2 April 2020
There were interesting people to work with, and met interesting people such as the King and Queen of Thailand, famous sports people, and famous musicians. I built great friendships through work colleagues and learnt to have a good work ethic, work independently and develop leadership skills.
Was this review helpful?
Jobs at IHG Hotels & Resorts
Friendly and warm environment
Public Area Cleaner (Current Employee) - Gold Coast QLD - 29 March 2020
Fast passed well structured ,excellent support and excellent team environment, Friendly and welcoming management team, staff feedback and possible problem solving welcomed.
Was this review helpful?
Productive workplace
Cook (Former Employee) - Adelaide SA - 12 February 2020
• Service
• Decorate meals
• Food preparation
• Cleaning duties
• Mise en place
• Teamwork
• Time management
It is a fast-paced environment.
However, all staff are friendly.
Was this review helpful?
I enjoyed a lot while working there and good ti be a part of it.
Food and beverage attendant, Banquet (Former Employee) - Sydney NSW - 9 February 2020
As I am from hospitality background ai always love to serve people and help them in every needs to fulfill their demands and needs in hospitality way. I hope to give best efforts and practises.
Was this review helpful?
poor management system
Guest Service Agent (Former Employee) - Sydney NSW - 6 February 2020
My experience in IHG was one of the worst. I wasn't treated fairly. Management and staff treat people by their nation , job rank. Canteen , changing rooms are dirty , uniforms smells bad.
Was this review helpful?
Encadrement en Restauration
Restaurant, Room Service et Mini bar Manager (Former Employee) - New South Wales - 12 January 2020
Potentiel de développement important
Culture de travail vraiment liée a la direction en place, difficile souvent lors d'un changement de direction car on demande extrêmement au gens pour atteindre des objectifs sur de nombreuses facettes.
Carrière intéressante des lors que l'on a pas de vie de famille.
Was this review helpful?
Productive and fun workplace
Bakery/Hosptality (Former Employee) - Australia - 17 December 2019
The intercontinental Hotels Group is a great company to work with. They treat everyone fantastically and joke around while being serious about their work making sure everyone gets what they order in a reasonable time frame.
Pros
free lunches
Cons
long hours
Was this review helpful?
Great place to work
BUSINESS DEVELOPMENT MANAGER (Current Employee) - Canberra ACT, Potts Point NSW - 2 December 2019
Collaborate, holistic. A great company who value good work and provide opportunity to progress. They provide flexibility if required and celebrate staff that show initiative.
Was this review helpful?
Learning from the best.
Food and Beverage Attendant (Current Employee) - Sydney NSW - 18 November 2019
Working in InterContiental Sydney is a great opportunity to learn and gain more experience. The work culture is excellent and the leaders are very open and try to treat everyone equally in this diverse work environment. Highly recommended to start working in this company because they teach you to provide the highest quality standard to the customers.
Was this review helpful?
good environmnet
Chief Stewarding Manager (Former Employee) - Double Bay NSW - 4 November 2019
Learning platform for new colleagues and the option to grow in the workplace. Salary is not too extraordinary but there is a better opportunity for learning hotel managment.
Was this review helpful?
Productive and fun
Technical Support Specialist (Former Employee) - Sydney NSW - 15 September 2019
Diverse cultural background with focus on your career advancement! Friendly management, Hotel work experience, Hotel discounts, FUN team building activities, your small efforts are recognized and awarded!
Pros
People and Amazing FOOD!!!
Cons
complicated administrative procedure
Was this review helpful?
Good professional and a full position until management changed
Concierge/ front desk (Former Employee) - New South Wales - 12 September 2019
Before management changed there was a more professional culture
Pros
Good safe job
Cons
Different culture after management changed and was impossible to continue
Was this review helpful?
Want to know more about working here?
Ask a question about working or interviewing at IHG Hotels & Resorts. Our community is ready to answer.Ask a QuestionOverall rating
5
1.7K
4
1.1K
3
500
2
165
1
188
Ratings by category
3.9 out of 5 stars for Work/Life Balance
3.8 out of 5 stars for Salary/Benefits
3.7 out of 5 stars for Job Security/Advancement
3.7 out of 5 stars for Management
4.0 out of 5 stars for Culture
Compare IHG Hotels & Resorts with
Questions about IHG Hotels & Resorts
- What interview questions do they ask at IHG Hotels & Resorts?6 people answered
- What should you wear to an interview at IHG Hotels & Resorts?3 people answered
- How long does it take to get hired from start to finish at IHG Hotels & Resorts? What are the steps …3 people answered
- Why do/did you like working at IHG Hotels & Resorts?3 people answered
- How should you prepare for an interview at IHG Hotels & Resorts?3 people answered
- What tips or advice would you give to someone interviewing at IHG Hotels & Resorts?One person answered
- Does IHG Hotels & Resorts offer a dental plan? What does it cover?One person answered
- How has IHG Hotels & Resorts responded to the COVID-19 outbreak?One person answered
- How do you feel about the future of IHG Hotels & Resorts?One person answered
- On average, how many hours do you work a day at IHG Hotels & Resorts?One person answered
IHG Hotels & Resorts Reviews by Job Title
IHG Hotels & Resorts Reviews by Location
Learn about IHG Hotels & Resorts in popular locations
- Companies
- IHG Hotels & Resorts
- Employee Reviews