3.6 out of 5 stars.
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12: IAG Employee Reviews

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Australia12 reviews

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3.7Work–Life Balance

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It’s good in some parts but the people tea is disjointed and have issues between the teams. Overall good company but people need to focus on their own work before targeting others.
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great culture and benefit

Good team culture and benefit Corporate roles tend to have good level of flexibility and easy to approach city office is close to public transport and amazing view
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Fun culture in other teams

Culture is very team specific, management don’t hold to the values of the company. The facilities are great and people are friendly dependant on what team you are working in.


Other teams And facilities


Management, remuneration for hours expected to work and development opportunities are low
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Excellent working culture and highly competitive

always busy work days many opportunities for growth apporachble management Flexible desking + timings Work from home opportunity cutomer centric attitude
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Hostile environment

Terrible culture, no one is happy & everyone is overworked and underpaid.No support network from management. Treatment borderlines on bullying often!!!
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A great place to work and I would highly recommend it. The people are nice and the management are like pals. The work is not to difficult and every day will be different
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Good people, interesting job

Whilst working here I had great people around me who had the right balance of working hard but also knew how to have fun. My whole team was great and, despite the steep learning curve placed upon us as temporary hires to deal with large influxes of new insurance claims, I enjoyed the job after a first few stressful weeks getting to grips with the job.


Overtime on saturdays, good people, nice office, rewarding work


1.5 hour commute (my decision), steep initial learning curve
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A productive and welcoming workplace with great understandings of individuals

Most enjoyable times are when we would go into meetings to review our previous days and also have a nice chat and laugh. always need to be quick on getting on the phones and helping the customer efficiently and completing the task set for the day when it is possible. All task can be completed if the your time is managed correctly and which is what i did most of the times and got all my task completed majority of the times. overall working there was a wonderful experience.
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Fun, challenging work place

My daily requirements was delivering excellent customer service inbound and outbound calls to frustrated customers submitting vehicle claims. I processed insurance claims and was delegated my own claims for me to follow up to ensure they were handled correctly and finalised.
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A great place to work

You will not find a better environment to work in than IAG. Work/Life balance is paramount to the overall culture, and they really do treat their staff well. I've found them very open to promoting from within, and team culture is very important to the way they operate
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Friendly and encouraging workplace

The office had a friendly vibe however productivity was key. There was encouragement and assistance from management. It was an enjoyable experience with rewarding work.
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Great Bonus and training incentives

Great bonus and training incentives. Has built a strong secondment culture which has it's good and bad points such as the chance to try a variety of jobs however small structure changes can have a tack on effect and displace a lot of people as it travels down the secondment pipeline. The training is great and IAG have made this a priority moving forward. I worry that a lot of people who had been through the training felt over qualified and started getting restless as there were little management positions opening up versus the amount of employees being upskilled.




No where to move up
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Overall rating

Based on 58 reviews

Ratings by category

3.7 out of 5 stars for Work/Life Balance
3.6 out of 5 stars for Salary/Benefits
3.3 out of 5 stars for Job Security/Advancement
3.5 out of 5 stars for Management
3.6 out of 5 stars for Culture

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