iiNet Employee Reviews in Perth WA

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TPG Owned
Customer Service Representative (Former Employee) –  Perth WA21 February 2019
Expect to start under the Federal minimum wage. Managers are useless with no people skills. Business rules over-ride everything else. This is a TPG owned company, and TPG are bean counters.
Pros
none really
Cons
expect overwork, underpay and incompetence from managers
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5.0
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Want to go back
Business IT Support CSR (Former Employee) –  Perth WA25 January 2018
I loved working at iiNet, the culture and people are amazing. Wish I had never left and cant wait until there are positions available. Is just like a big family
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5.0
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Amazing place to work prior to TPG takeover
Customer Service Manager (Former Employee) –  Perth WA21 March 2017
Always busy
Never Boring
Amazing team, all well versed in latest tech.
Dynamic team
Ability to share ideas & be listened to
At the forefront of Technology
Always being able to fix issues & empower customers with information.
Pros
Amazing facilities & social Events
Cons
The boss left & the new one is not of the same customer centric standpoint.
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5.0
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Great culture
Senior Customer Service Representative (Former Employee) –  Perth Australia19 January 2017
Loved working here! Great people and great office.

Only reason I left was due to moving overseas.

Great atmosphere and a lot of fun.
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5.0
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Excellent Employer
Customer Service Representative (Former Employee) –  Perth19 June 2014
iiNet is an great place to work.

- Friendly staff.
- Open door policy with management.
- High levels of staff support.
- Excellent facilities, rivalling Google itself.
- Extensive work from home program
- Great opportunities for advancement or improvement

Excellent perks such as monthly cake days, and drinks nights, constant free food in the form or fruit, lollies, nuts and hot drinks (excellent coffee). Not to mention christmas parties and theme months (halloween for example)

Provide good quality and reasonably priced products
Pros
See below;
Cons
Pay isn't great, although that was improving dramatically just as I left.
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4.0
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Amazing workplace and culture.
Customer Service Manager (Former Employee) –  Perth29 July 2013
My time at iiNet was nothing short of amazing. They are a supportive tight knit unit who will bend over backwards to ensure you advance as far as you want to, as long as you're willing to put in the work.

I owe this company for the belief they had in me and the confidence they gave me to pursue further opportunities. I learned that i am capable of achieving many of the goals that i set out to achieve.

The management team i worked with are a great bunch of people, we held each other accountable at all times to ensure that the call centre functioned at a high standard.

The hardest part of the job was mainly dependent on factors out of our control such as network issues that caused customer frustration.

The most enjoyable part of the job was the satisfaction of making a difference.
Pros
Free lunches, Excellent Culture, Free Events
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Overall rating

3.7
Based on 124 reviews
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3.3Work/Life Balance
3.3Salary/Benefits
3.2Job Security/Advancement
3.1Management
3.9Culture