For my interview it was a group interview and they went around the room and asked questions like, If you were down in your sales how would you try to sell a certain item for the week? , how would you handle a challenging customer? and they made us chat to each other to see how we would work as a team. How do you handle feedback. whether it be good or bad.
Customer service, How do you handle upset customers
I personally did a group interview. The three questions they asked everyone was 1. whats your name 2. something about yourself and 3. the last thing you bought at JB. They also do group activities to test how you work in a team. In one activity they give you a sheet with a table of pictures, you have to 'sell' to a manager an item of your choosing (you have a few options - TV, Phone, Laptop, Xbox) and sell them extra's that you think they might need. This helps them see how good you are of a salesman and if you would fit on the sales floor, the items help them choose what section you would be placed in. they also have breaks between activities to see how well you interact with others. I'm not sure if they'd do this with every interview, but it was my experience. Hope this helps
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