19: Jetstar Employee Reviews

Fun and great place to build new skills. Very rewarding especially when you get flights out on time Abuse from customers can be tough you have good days and bad days but it's worth it

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Fun group of people to work with

CSO (Current Employee) - Sydney NSW - 14 November 2023

I have made some lifelong friends working at JQ. It truly is a unique experience. No two days are the same. Good work life balance. Great travel incentives.

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Jobs at Jetstar

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Cabin Safety & Quality Advisor

Melbourne VIC

7 days ago

Jetstar Cabin Crew Sydney

Sydney NSW

30+ days ago

Jetstar Trade Assistant - Gold Coast

Non Destructive Testing (NDT) Operator

Melbourne VIC

22 days ago

Good place to work

Customer Service Officer (Former Employee) - Cairns QLD - 6 November 2023

Jetstar is a Good place to work, co workers always ready to help. Management really helpful and open to listen your enquirers. The training is paid .

Pros

Discount tickets

Cons

3 am shifts

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Good money but poor management

Stores perso (Former Employee) - Melbourne Airport VIC - 27 November 2021

worked in the warehousing/stores area for over 5 years and even though the pay is good the majority of the management have no idea or are generally apathetic to making any real change or offering support. There are a few toxic people you work with but it's manageable. not the worst place but not the best place either. Majority of stores and warehousing staff are also working 12 hour days on a rotation roster, some like it, others hate it.

Pros

good pay, rotating roster

Cons

Long hours, rotating roster

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Great environment and like minded people

Cabin Crew (Former Employee) - Sydney NSW - 5 May 2021

Fun place to be, great working environment, everyone works with each other to achieve a positive experience and outcome. Meeting and making new friends for life being in the industry.

Pros

Travel, people and progression in career

Cons

Long hours, away from family and friends in holiday periods. Sacrifices 365 no matter what

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Good culture, great benefits for travellers

Customer Service Officer (Current Employee) - Sydney NSW - 29 March 2021

I’ve worked at Jetstar for 3 years and counting. The job is demanding, challenging and exciting. Each day is incredibly different from one another which keeps the job exciting year after year.The company as a group does a lot to look after it’s staff but I think it’s often lost along the way. It’s hard to say bad on the company but also hard to say good sometimes. I’d say they’re somewhat average in terms of management. Depending on your situation, the way they deal with you can be very very hit and miss.The staff travel benefits are incredible. Prepare to travel the world in style, spontaneously and quickly on your days off - or enjoy a round the world trip in business class during your annual leave.The money is in penalty rates. Weekends, overtime etc. The roster is online so we can swap instantly with others and see who is eligible to swap with us, meaning as a part timer you can easily manipulate your roster to get up to ten days off in a row without taking leave (working 2 days a week, 10 hours each at the start and end of the rostered fortnight). This makes it awesome for that 3 day trip to Bali or even a trip to Europe. One of my colleagues went from Sydney to Zurich for a theatre show during her 3 days off.

Pros

Staff travel

Cons

Stress, challenges, management

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Awful

Customer Service Officer (Former Employee) - Perth WA - 29 August 2020

People believe that working at an airport is great. If you are single with no commitments maybe, as it's split shifts, at times those shifts have a 2 - 3 hour wait period, so not long enough to go home relax and come back, no point.. you just go sit at the lunch area, so you feel the day drags on. The money is appalling I would not recommend. The people are clicky and most think they are too good to be spoken to

Pros

Nothing

Cons

Everything

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Great job! Professional environment

First Officer (Brisbane) (Former Employee) - Brisbane QLD - 9 April 2020

Really enjoyed the job. Each day was different as you are in Hawaii one day, and Tokyo the following week. Plenty of variety with many South East Asian destinations operated in and out of. Daily challenges as each flight performed was an opportunity to grow in operational management along with technical experience. A high standard of personal flight discipline required of each pilot. Great ongoing technical support, and recurrent training provided.

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fair

Relief Team Leader (Former Employee) - brisbane/cairns - 1 April 2020

good company to work for but from my observation when you have been there for a number of year emploees seem to be pushed out myself inc advancement is good

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Great company to work for!

Instructional Designer (Former Employee) - Melbourne VIC - 31 March 2020

The project I worked on was a steep learning curve, but one I very much enjoyed. The team was fantastic and diverse. A great place to work, offered flexibility and a great work culture.

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Great team, very supportive and fun

Customer Service Officer (Current Employee) - Melbourne Airport VIC - 29 March 2020

Face paced environment which can be stressful. Supportive management team Great culture - great team Hardest part of the job is working shifts on weekends, public holidays, christmas etc .... quite difficult to get annual leave

Pros

Exciting environment - shift goes quickly

Cons

Shift work can be tiring

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A fabulous place to work, mixture of fun and professionalism

International Business Flight Attendant (Former Employee) - Melbourne VIC - 29 March 2020

Jetstar recruits a lot of young people for their cabin crew. They have a good attitude to work, life balance and I personally found them all fun to work with.

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Poor culture and management

Senior Manager - IT, JETSTAR A/NZ (Former Employee) - Melbourne VIC - 7 October 2019

Difficult culture with slow management action. Interesting industry but culture varied significantly between groups. Coordination was difficult and culture was unmanaged

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Culture, Hardest part, Most enjoyable.

CDC Stores Administrator (Former Employee) - Melbourne,Australia - 27 May 2019

I completed a 9 week contract to clear a back log of folders. The culture overall was amazing. My contract boss was amazing with all his team members. The Jet star one was not so much. He didn't have a clue about his job and never really did anything. As I witnessed the real reason to why there was a back log in the first place. The Jet star boss never took notice that the original person, Who's job I covered for a holiday. Was not and has not worked to full potential and takes advantage of her surroundings. But overall I absolutely loved the role I completed and was extremely happy with all other employees and the work life.

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Gold coast base was very pleasant

Manager (Former Employee) - Gold Coast QLD - 15 October 2018

Gold coast airport was a smaller airport making it less of a headache to navigate. This also meant less crew (Engineers, Ground staff, Flight crew included) which makes for a nicer airport experience, in my opinion.

Pros

Gold coast airport was a smaller airport making it less of a headache to navigate.

Cons

I felt like just a number, very replaceable

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Dynamic workplace

Senior Project Manager (Former Employee) - Melbourne VIC - 16 August 2018

Real can do attitude exists in many departments however this can be offset by 'blame' culture within middle management. Management ranks are populated with people that are subject to very heavy workloads and time constraints that prevent/restricts their ability to understand problems as they emerge. The eventual remedial actions are typically in the form of fire fighting and sticking fingers in each leaking hole.

Pros

Great growth profile

Cons

Blame culture

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Very Good

Customer Service Representative (Former Employee) - Sydney Domestic Airport NSW - 15 January 2018

Completed a temporary role for Jet Star over the busy Christmas and New year period. Good working atmosphere with a friendly team, despite unsocial hours, would highly recommend.

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Easy and social workplace

Cabin Crew Member (Current Employee) - Sydney NSW - 7 March 2017

A great job if you're big on customer service. You get to see lots of new place and meet hundreds of new people a day. Good range of young and older coworkers

Pros

Easy job, get to travel, meet new people

Cons

Long hours, sick all the time, miss out on a lot of things due to being away

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Loved working with many nationalities and using my language skills everyday for on-board announcements.

Flight Attendant (Former Employee) - Gold Coast, QLD - 16 April 2015

The review of Jetstar as a company is unfortunately low. However, I did love my career as a Flight Attendant, I loved every duty and would do it again, if my hours could be more flexible. They work their employees too much with little benefit for overtime, which I did frequently. I am one of many that have had to chase up 12+ months of superannuation which they did not pay us. Also, overtime was not beneficial. We had to do 17+ hour suties, then just 10 hours break then another 17+ hour duty again. Very exhausting!