Working at Just Better Care: 97 Reviews

Flexible work place, poor communication

Community Support Worker (Current Employee) - Brisbane QLD - 19 June 2023

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JBC is a great place to work if you're looking for a flexible role. You have the choice to pick up as much or as little shifts as you like, and can choose to set regular shifts while picking up extra ones if you choose. Only problems are the poor communciation between the office staff and support workers, which they are trying to fix by adding extra roles. Pay is also average.

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Great company to work for

Community Support Worker (Current Employee) - Gosford Central Coast NSW - 20 September 2023

Great company to work for supporting elderly and disabled clients in the community. A great team who cares about their clients. Very flexible work and a supportive team.

Pros

Everything

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Great clients and team environment with the people you work with. However the pay rate and management definitely need to be revisited and reviewed.

Lifestyle Support worker (Current Employee) - Cairns QLD - 2 August 2023

most enjoyable part - The clientsGreat clients and team environment with the people you work with. However the pay rate and management definitely need to be revisited and reviewed.

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Great company to work for

Care Support Worker (Current Employee) - Freemans Reach NSW - 1 May 2023

I started originally completely changing fields of work, staff were supportive and encouraging.With ongoing training I completed Certificate III Individualised Support and Certificate IV Disability They helped me achieve this by working while I studied Their staff are friendly and competent

Pros

Work close to hime

Cons

Not enough hours in the day

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Awesome experience and a great opportunity to work with great people and management.

Disability Support Worker (Former Employee) - Sydney Eastern Suburbs NSW - 27 April 2023

What is the best part of working at the company?Flexible working hours, good deployment, and providing quality service.What is the most stressful part about working at the company?Plenty of shifts and trainingsWhat is the work environment and culture like at the company?Working environment is great and empowering employees to reach their potential.What is a typical day like for you at the company?Being their support professional means a lot for me and how I can affect especially to make good changes for clients and to be able to achieve client’s goal is actually very rewarding for me though it will be an exhausting day.

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Supported and Valued

Finance Officer (Current Employee) - Mid North Coast NSW - 3 April 2023

Just Better Care Mid North Coast is an amazing company to work for, if you are looking for a workplace that supports and cares about you JBC MNC is it. The application process was a breeze, the interview was great and I felt that the interviewees were kind. They took the time to get to know me and my skill set and made me feel like I was already a part of the team.Once accepting my role the induction and internal training support from the team of experienced management and supporting staff was amazing, I felt confident in my new role and if I needed help everyone was more than happy to assist me.My personal development within the company is always a priority for HR and the Director, they are extremely supportive and involved with my future goals and progression within the company.I pride myself in providing care to people in my community who are aging or have a disability, I would not be able to do this without working for Just Better Care Mid North Coast. Even when there are tough days the support from the team and being able to assist people in the community makes it all worth it.If you are on the fence about changing careers or workplaces this is your sign to go for it!

Pros

extremely supportive, valued and a part of an amazing team

Cons

Tough days, but the support from the team and being able to assist people in the community makes it all worth it

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Great team to work for

Community Support Worker (Current Employee) - Port Macquarie NSW - 30 March 2023

What I love is that the company cares just as much about you as they do their clients. They are a wonderful group of caring and professional people. I would recommend this company

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Love my job there

Community Care Support Worker (Former Employee) - Brisbane Northside QLD - 6 March 2023

Great management,office staff very friendly and helpful. Manager care about her staff and was always willing to listen and help her staff in times of needs

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My lifelong career! I'm never leaving!

Community care worker (Current Employee) - Varsity Lakes QLD - 27 February 2023

This is by far the best company I've ever worked for. Even as a casual I have job security and an abundance of clients. I feel safe always, whenever I have concerns, my company helps me and removes me from uncomfortable situations. The pay is the best on the Gold coast almost $5 more an hour than the average community care companies. I'm always listened to and looked after. I will never have to search for another job again.

Pros

People, job security, hours, pay, benefits...

Cons

Nothing

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Great place to work!

Human Resources Coordinator (Current Employee) - Mid North Coast NSW - 23 February 2023

A team-orientated business that genuinely cares about its staff and clients. A great team to work with who are supportive, open, friendly, and welcoming.

Pros

Supportive team

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Good communication

AIN or pcw (Former Employee) - Brisbane QLD - 22 February 2023

Good company to work for would recommend yes very understanding and support to there worker and clients they will let you know asap anything changes.

Pros

By yourself

Cons

Nit much contact with staff

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Rewarding work and great team

Human Resources Officer (Current Employee) - NSW - 16 January 2023

It's been a rewarding and huge learning working at Just Better Care. I feel supported and valued, and look forward to progressing my skills in Human Resources.

Pros

Good team culture

Cons

Na

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Fun, always there

Personal Care Worker (Former Employee) - Belmont VIC - 19 December 2022

Typical day: Sign in on your app, do covid screenings, and help out your clients, log out and send in a report. The office staff are poliet, kid and always helpful. They will text, call or email you with more shifts that have become available.You get a bag with all essential PPE and can go into the office at any stage to collecte more

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Works good

Community Support Worker (Former Employee) - Freemans Reach NSW - 6 October 2022

A lot of training course and visit to office. We were given uniform and equipment to use. Just didn’t have full days which wasn’t good. A lot of worked cancelled through the days.

Pros

Lunches

Cons

Shoe breaks

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Just Better Care : Blue Mts : good to work for on the whole

Disability Support Worker (Former Employee) - Blue Mountains NSW - 31 May 2022

Just Better Care were good to work for. They treat their staff fairly and you have alot of autonomy. The only thing really is that at the time I worked for them they did not pay petrol so you had to claim back on tax.

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Official response from Just Better Care

28 August 2022

Thank you for taking the time to share feedback about your experience as a former Employee. We value feedback from staff and we are happy to hear you enjoyed your time working with Just Better Care. We will be sure to discuss your review/feedback with the local management team.

On the decline - Communication/Customer service

Community Support Worker (Current Employee) - Just Better Care Brisbane North & CBD - 30 May 2022

Had joined this company with high hopes, as I had similar views with their mission statement and company culture. Regrettably in recent times things have changed, more so in the last 2 years as feedback from customers I work with seem to have experience the same things. Primarily rostering and communication issues - i.e. lack of updating customers with recent changes (big problem), telling the customers what they want to do rather than listening to what the customer wants, unfulfilled commitments, leaving customers I work with, with an ever-increasing frustration, leaving them no choice but to migrate elsewhere. This is very unfortunate... Also believe the customers have also suffered due to rapid expansion; and lack of staff and or quality staff to cater accordingly as a result.

Pros

Love my job! They've treated me well. Should always be about the customer.

Cons

Image of the company does not necessarily reflect the reality of the present underlying issues.

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Official response from Just Better Care

28 August 2022

Thank you for sharing your feedback with us. We value this feedback so we can continuously improve; and we are sorry to learn that your experience was not as you had hoped. We are very disappointed to learn we have not met your expectations and would welcome the opportunity to discuss your particular experience further so we can continuously improve. We will be sure to discuss your review/feedback with the local management team.

Fun workplace

Home Care Worker (Former Employee) - Sydney NSW - 24 May 2022

It is a fun place to work with. Nice people. nice environment. complete package in terms of work. understanding workplace.. Nice management and workmates

Pros

Motivation

Cons

nothing

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Official response from Just Better Care

28 August 2022

Thank you for taking the time to share feedback about your experience as a former Employee. We value feedback from staff and we are happy to hear you enjoyed your time working with Just Better Care. We will be sure to discuss your review/feedback with the local management team

Productive

Disability Support Worker (Former Employee) - Brisbane QLD - 8 March 2022

It’s a great place to work for, great staff . I’m grateful to have met all of them. It’s just that I couldn’t manage I had family issues as I said just better care is great place to for

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Official response from Just Better Care

13 March 2022

Thank you for taking the time to share feedback about your experience as a former Employee. We value feedback from staff and we are happy to hear you enjoyed your time working with Just Better Care. We will be sure to discuss your review/feedback with the local management team

Wagga office is very small and a relaxed environment

Administration Officer (Former Employee) - Wagga Wagga NSW - 26 February 2022

I really enjoyed working at JBC the management are friendly and very supportive. Head office is in based in Sydney but had monthly zoom meetings and they would come down on a regular basis to meet with the team.

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Official response from Just Better Care

27 February 2022

Thank you for taking the time to share feedback about your experience as a former Employee. We value feedback from staff so we can continuously improve the employee experience. We will be sure to discuss your review/feedback with the local management team

Wouldn’t recommend

Community Care Worker (Former Employee) - NSW - 24 February 2022

I enjoyed carrying out my job role as a care worker. However, after a period of time couldn’t do my job role in a satisfactory way due to how Management runs business. Made my job as a carer very difficult

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Official response from Just Better Care

27 February 2022

Thank you for sharing your feedback with us. We value this feedback so we can continuously improve; and we are sorry to learn that your experience was not as you had hoped. We are very disappointed to learn we have not met your expectations and would welcome the opportunity to discuss your particular experience further so we can continuously improve.

Great company that cares and works with you.

Community support worker (Former Employee) - Macarthur NSW - 22 February 2022

A team orientated company who reallycare about their staffand their clients. Open and approachable. Knowledgeable and and always looking for ways to educate staff further. Shows appreciation through encouragement and gratitude and encourage growth in their staff.Great support team for the care workers out on the road, you can call to ask questions at any time. Feedback from clients is encouraged and actioned. You really feel supported and appreciated here.

Pros

Supported and appreciated.

Cons

None

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Official response from Just Better Care

27 February 2022

Thank you for taking the time to share feedback about your experience as a former Employee. We value feedback from staff so we can continuously improve the employee experience. We will be sure to discuss your review/feedback with the local management team