Just Better Care Employee Reviews for Support Worker

JBC is a great place to work if you're looking for a flexible role. You have the choice to pick up as much or as little shifts as you like, and can choose to set regular shifts while picking up extra ones if you choose. Only problems are the poor communciation between the office staff and support workers, which they are trying to fix by adding extra roles. Pay is also average.

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Great, I feel like a team member.

Community Support Worker (Current Employee) - Victoria - 25 September 2023

What is the best part of working at the company?Very caring and supportive. Payed weekly. Very happy.What is the most stressful part about working at the company?Nothing stressful, I enjoy my role.What is the work environment and culture like at the company?Very friendly and supportive co ordinators.What is a typical day like for you at the company?Use the appropriate to log in, do my shift snd then log out. Any issues are very quickly sorted.

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Just Better Care insights

Based on 8 survey responses

Areas for improvement

Energising work tasks
Support from manager
Ability to meet personal goals

Great company to work for

Community Support Worker (Current Employee) - Gosford Central Coast NSW - 20 September 2023

Great company to work for supporting elderly and disabled clients in the community. A great team who cares about their clients. Very flexible work and a supportive team.

Pros

Everything

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Great clients and team environment with the people you work with. However the pay rate and management definitely need to be revisited and reviewed.

Lifestyle Support worker (Current Employee) - Cairns QLD - 2 August 2023

most enjoyable part - The clientsGreat clients and team environment with the people you work with. However the pay rate and management definitely need to be revisited and reviewed.

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Great team to work for

Community Support Worker (Current Employee) - Port Macquarie NSW - 30 March 2023

What I love is that the company cares just as much about you as they do their clients. They are a wonderful group of caring and professional people. I would recommend this company

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Works good

Community Support Worker (Former Employee) - Freemans Reach NSW - 6 October 2022

A lot of training course and visit to office. We were given uniform and equipment to use. Just didn’t have full days which wasn’t good. A lot of worked cancelled through the days.

Pros

Lunches

Cons

Shoe breaks

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On the decline - Communication/Customer service

Community Support Worker (Current Employee) - Just Better Care Brisbane North & CBD - 30 May 2022

Had joined this company with high hopes, as I had similar views with their mission statement and company culture. Regrettably in recent times things have changed, more so in the last 2 years as feedback from customers I work with seem to have experience the same things. Primarily rostering and communication issues - i.e. lack of updating customers with recent changes (big problem), telling the customers what they want to do rather than listening to what the customer wants, unfulfilled commitments, leaving customers I work with, with an ever-increasing frustration, leaving them no choice but to migrate elsewhere. This is very unfortunate... Also believe the customers have also suffered due to rapid expansion; and lack of staff and or quality staff to cater accordingly as a result.

Pros

Love my job! They've treated me well. Should always be about the customer.

Cons

Image of the company does not necessarily reflect the reality of the present underlying issues.

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Official response from Just Better Care

28 August 2022

Thank you for sharing your feedback with us. We value this feedback so we can continuously improve; and we are sorry to learn that your experience was not as you had hoped. We are very disappointed to learn we have not met your expectations and would welcome the opportunity to discuss your particular experience further so we can continuously improve. We will be sure to discuss your review/feedback with the local management team.

Great company that cares and works with you.

Community support worker (Former Employee) - Macarthur NSW - 22 February 2022

A team orientated company who reallycare about their staffand their clients. Open and approachable. Knowledgeable and and always looking for ways to educate staff further. Shows appreciation through encouragement and gratitude and encourage growth in their staff.Great support team for the care workers out on the road, you can call to ask questions at any time. Feedback from clients is encouraged and actioned. You really feel supported and appreciated here.

Pros

Supported and appreciated.

Cons

None

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Official response from Just Better Care

27 February 2022

Thank you for taking the time to share feedback about your experience as a former Employee. We value feedback from staff so we can continuously improve the employee experience. We will be sure to discuss your review/feedback with the local management team

Excellent

Community Support Worker (Current Employee) - Shepparton VIC - 20 November 2021

Great company to work with. They are very flexible with work and life balance. They are reliable and friendly bunch of staff members at head office, who area always available if needed..

Pros

Paid over the award rate. Weekly pay and kilometres paid for only when a client is in your car.

Cons

You have to pay for your work petrol and kilometres driving from site to site are not paid for.

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Official response from Just Better Care

28 November 2021

Thank you for taking the time to share feedback about your experience as a current employee. We value feedback from staff so we can continuously improve the employee experience. We will be sure to discuss your review/feedback with the local management team.

I really liked working at this company: they take good care of the carers

Community Support Worker (Former Employee) - Castle Hill NSW - 26 June 2021

You get training to do the job competently, the hours are flexible, the pay rate is good, and management are approachable - really listen and are sensitive to employees' capabilities and availability.

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Official response from Just Better Care

28 June 2021

Jobs at Just Better Care

Support Worker positions

Expression of Interest - Support Worker

Newcastle NSW

30+ days ago

Expression of Interest - Support Worker (TAS)

Expression of Interest - Support Worker (SA)

Adelaide Region SA

30+ days ago

Fun creative and forfilling

Support worker (Current Employee) - Cobram VIC - 12 January 2021

Had my interview with a lovely person the manager who gave me tips about the job. Since I started customers have been honest about my experience which is great.

Pros

Work close to home

Cons

More hours required

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Official response from Just Better Care

13 January 2021

Thank you for your feedback as a current employee, We value feedback from staff so we can continuously improve the employee experience. We are happy to hear your positive comments and that you are enjoying working with JBC. We will be sure to discuss your review/feedback with the local management team.

Good company to work for

Community Support Worker (Former Employee) - Lismore NSW - 28 September 2020

Just opened in lismore, had a couple of teething problems ,some unqualified staff employed which was of concern. I understand since new management have been employed the issues have been rectified . Apart from those it's a great company to work for, head office very approachable and care about their staff.

Pros

Great team

Cons

Travel between clients

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Official response from Just Better Care

5 October 2020

Thank you for taking the time to share feedback about your experience as a former Employee. We value feedback from staff so we can continously improve the employee experience. We will be sure to discuss your review/feedback with the local management team

Supportive working environment

Community Support Worker (Current Employee) - Newington NSW - 30 August 2020

The bosses and co ordinators look after their staff really well. We’re provided with regular training, uniforms, personal protective equipment and all the necessary guidance to do your job to the best of your ability. We are matched with clients that suit or strengths and skills. I would recommend JBC Newington to any community support workers.

Pros

Great hourly rate, flexible working hours

Cons

No annual leave or sick leave. Casual work.

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Official response from Just Better Care

20 September 2020

Thank you for taking the time to share feedback about your experience as a current employee. We value feedback from staff so we can continuously improve the employee experience. We are happy to hear your positive comments and that you are enjoying working with JBC. We will be sure to discuss your review/feedback with the local management team.

Not enough support for carers

Carer Support Worker (Former Employee) - Gold Coast QLD - 22 August 2020

Clients were lovely but head office mostly leave it up to carers to sort things out Bad communication with shift changes eg sometimes not getting told about cancellations before you turn up When you transport a client in your own car they charge clients more than they reimburse you Too many gaps between short shifts and long distances between clients Just not worth it sometimes

Pros

Great making clients feel happy

Cons

Head offiice dont make it easy

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Official response from Just Better Care

23 August 2020

Thank you for taking the time to share your review. Across our network our Coordinators role involves matching staff availability, skills and preferences with the needs and preferences of our customers. Many staff who work with us enjoy concurrent shifts, particularly when they have a number of customers requesting their services in the same area. However, at times there may be some gaps in rosters due to customer needs, service/skill requirements and support staff preferences. Where possible our Coordinators endeavour to provide concurrent services for support workers, but we recognise that it is not always possible. It is an ongoing challenge and juggle to balance the needs of customers with the right staff. However, we know our local Coordinators strive to do their best for both our customers and staff. We appreciate your feedback and sincerely wish you all the best for the future.

Really great working there

Community Support Worker (Former Employee) - Balgowlah NSW - 29 May 2020

it was great working with just better care . I had a really good experience from my team and the management. I recommend it to everyone because it changed my life a lot.

Pros

Good care about the staff

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Official response from Just Better Care

8 June 2020

Thank you for taking the time to share feedback about your experience as a form Employee. We value feedback from staff so we can continously improve the employee experience. We will be sure to discuss your review/feedback with the local management team

Supervisors have a lot to learn

Personal Support Worker (Former Employee) - Mornington Peninsula VIC - 13 May 2020

Unfortunately some of the supervisors are plain mean and I dreaded ringing asking for advice. That is their job. To be calming and supportive not criticising you and the clients. Other supervisors were lovely and so helpful and I am sorry to have left.

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Official response from Just Better Care

17 May 2020

Thank you for sharing your feedback with us. We value this feedback so we can continuously improve; and we are sorry to learn that your experience was not as you had hoped. We are very disappointed to learn we did not meet your expectations and would welcome the opportunity to discuss your particular experience further so we can continuously improve. We will be sure to discuss your review/feedback with the local management team.

Just Better Care

Casual Community Support Worker (Former Employee) - Varsity Lakes QLD - 12 April 2020

They are absolutely awesome to work for. I found them one of the nicest companies to work for and lovely clients to assist also. Very easy work, nothing too difficult. Debbie.

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Official response from Just Better Care

19 April 2020

Thank you for taking the time to share your feedback about your experience in working with Just Better Care. We are so pleased to hear your feedback about the management team and the friendly workplace culture. We will be sure to pass your feedback on to the Gold Coast Team

flexible hours

Community Support Worker (Former Employee) - Kallangur QLD 4503 - 17 March 2020

Supportive office staff. Got an opportunities to deal with new clients with different health conditions and work in a challenging environment. Extra counselling provided to staff if needed.

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Official response from Just Better Care

29 March 2020

Thank you for sharing feedback about your experience. We are so pleased to hear your experience is positive and supportive. We pride ourselves on our training and professional development programs and our ability to offer flexible work arrangements for our staff. We are so glad you enjoy working with us.

Unproffessional

Carer Support Worker (Former Employee) - Brisbane QLD - 15 February 2020

Not fair to workers no training , or support No help when a problem accrues Need to problem solve yourself , no real team leader support , or management

Pros

Non

Cons

Lots

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Official response from Just Better Care

3 March 2020

Thank you for taking the time to share your review. Each office is independently owned and operated and it would be helpful to understand which office you were working with. We would like to invite you to contact Just Better Care Australia should you wish to discuss further with us.We are very disappointed to learn we did not meet your expectations and would welcome the opportunity to discuss your particular experience further so we can continuously improve.

just better care

Community Support Worker (Current Employee) - Mornington Peninsula VIC - 23 December 2019

Good working in community, feel Like I’m making a difference Just better care Mornington allows me to Do This management do their Best to Support staff in the field

Pros

Independent working

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Official response from Just Better Care

29 December 2019

Pleasant company to work for.

Community Support Worker (Current Employee) - Central Coast NSW - 15 December 2019

Overall a great place to work with either independently or in a team environment you are always supported, Always had plenty of work if that’s what your after with a great pay rate and plenty of opportunities to grow.

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Official response from Just Better Care

29 December 2019

Thank you for taking the time to share feedback about your experience as a current employee. We value feedback from staff so we can continously improve the employee experience. We will be sure to discuss your review/feedback with the local management team