Just Better Care Pay & Benefits reviews

A lot of training course and visit to office. We were given uniform and equipment to use. Just didn’t have full days which wasn’t good. A lot of worked cancelled through the days.

Pros

Lunches

Cons

Shoe breaks

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My lifelong career! I'm never leaving!

Community care worker (Current Employee) - Varsity Lakes QLD - 27 February 2023

This is by far the best company I've ever worked for. Even as a casual I have job security and an abundance of clients. I feel safe always, whenever I have concerns, my company helps me and removes me from uncomfortable situations. The pay is the best on the Gold coast almost $5 more an hour than the average community care companies. I'm always listened to and looked after. I will never have to search for another job again.

Pros

People, job security, hours, pay, benefits...

Cons

Nothing

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Just Better Care insights

Based on 6 survey responses

Areas for improvement

Ability to meet personal goals
Energising work tasks
Ability to learn new things

Just Better Care : Blue Mts : good to work for on the whole

Disability Support Worker (Former Employee) - Blue Mountains NSW - 31 May 2022

Just Better Care were good to work for. They treat their staff fairly and you have alot of autonomy. The only thing really is that at the time I worked for them they did not pay petrol so you had to claim back on tax.

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Official response from Just Better Care

28 August 2022

Thank you for taking the time to share feedback about your experience as a former Employee. We value feedback from staff and we are happy to hear you enjoyed your time working with Just Better Care. We will be sure to discuss your review/feedback with the local management team.

Excellent

Community Support Worker (Current Employee) - Shepparton VIC - 20 November 2021

Great company to work with. They are very flexible with work and life balance. They are reliable and friendly bunch of staff members at head office, who area always available if needed..

Pros

Paid over the award rate. Weekly pay and kilometres paid for only when a client is in your car.

Cons

You have to pay for your work petrol and kilometres driving from site to site are not paid for.

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Official response from Just Better Care

28 November 2021

Thank you for taking the time to share feedback about your experience as a current employee. We value feedback from staff so we can continuously improve the employee experience. We will be sure to discuss your review/feedback with the local management team.

I really liked working at this company: they take good care of the carers

Community Support Worker (Former Employee) - Castle Hill NSW - 26 June 2021

You get training to do the job competently, the hours are flexible, the pay rate is good, and management are approachable - really listen and are sensitive to employees' capabilities and availability.

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Official response from Just Better Care

28 June 2021

Thank you for taking the time to share feedback about your experience as a former Employee. We value feedback from staff so we can continuously improve the employee experience. We will be sure to discuss your review/feedback with the local management team

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Supportive working environment

Community Support Worker (Current Employee) - Newington NSW - 30 August 2020

The bosses and co ordinators look after their staff really well. We’re provided with regular training, uniforms, personal protective equipment and all the necessary guidance to do your job to the best of your ability. We are matched with clients that suit or strengths and skills. I would recommend JBC Newington to any community support workers.

Pros

Great hourly rate, flexible working hours

Cons

No annual leave or sick leave. Casual work.

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Official response from Just Better Care

20 September 2020

Thank you for taking the time to share feedback about your experience as a current employee. We value feedback from staff so we can continuously improve the employee experience. We are happy to hear your positive comments and that you are enjoying working with JBC. We will be sure to discuss your review/feedback with the local management team.

Good!

Care Worker (Current Employee) - Macarthur NSW - 11 April 2020

Working for Just Better Care is a good experience. The tasks that I do for the clients are not hard. I am gaining a good salary here. The team members are good and approachable as well.

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Official response from Just Better Care

19 April 2020

Thank you for taking the time to share feedback about your experience as a current employee. We value feedback from staff so we can continously improve the employee experience. We will be sure to discuss your review/feedback with the local management team

I like meet old people learn different culture.

asistant in nursing (Current Employee) - Ryde NSW - 28 November 2019

I like pay rates and they friendly with all worker and helpfull they very good and friendly staff in office . They have good client. They are very respectful and kindly for staff and client. I enjey my job . I happy with just better care 👍😊

Pros

Pay

Cons

Nothink

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Official response from Just Better Care

29 December 2019

Thank you for sharing feedback about your experience and the benefits of working with the team at JBC. This feedback is invaluable to us.

It’s ok

Support Worker (Former Employee) - Sydney NSW - 13 August 2019

I worked for the for about 18 months. It’s not worth to travel for services of 1 or 2 hours only. Sometimes you have to do a lunch service that is an 1 hour and then go back for dinner service that is another hour. Management is ok. However they did promised sponsorship to a few support workers which unfortunately never happened and these poor ladies had to returned to their home countries. Not nice.

Pros

Nothing

Cons

Split shift, not enough hours

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Official response from Just Better Care

3 October 2019

Thank you for taking the time to share your review. Across our network our Coordinators role involves matching staff availability, skills and preferences with the needs and preferences of our customers. Many staff who work with us enjoy concurrent shifts, particularly when they have a number of customers requesting their services in the same area. However, at times there may be some gaps in rosters due to customer needs, service/skill requirements and support staff preferences. Where possible our Coordinators endeavour to provide concurrent services for support workers, but we recognise that it is not always possible. It is an ongoing challenge and juggle to balance the needs of customers with the right staff. However, we know our local Coordinators strive to do their best for both our customers and staff. We appreciate your feedback and sincerely wish you all the best for the future.

Hard to get responses or call backs for information on new clients

Community Support Worker (Current Employee) - Sunshine Coast QLD - 3 April 2019

Management is pretty hit and miss. Sometimes have to chase up a number of times for information regarding clients and often don't get it until the day before service. Some office staff can be quite blunt. Only offer casual hours, and they are often minimal or cancelled after you have adjusted your time/other work around covering shifts.

Pros

Flexible hours

Cons

Pay rate is only average. Misleading brokerage rates.

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Official response from Just Better Care

22 July 2019

Jobs at Just Better Care

Support Worker (Maroubra) - Immediate Start!

Maroubra NSW

30+ days ago

Support Worker (Inner West - Leichardt, Ashfield, Burwood) - Immediate Start!

Mascot NSW

30+ days ago

Expression of Interest - Support Worker (ACT)

Canberra ACT

30+ days ago

Support Worker - Wentworth Falls / Blackheath

Blue Mountains NSW

2 days ago

Ok for the interim

Care Worker (Former Employee) - Sydney NSW - 2 April 2019

While the job is rewarding, the hours are very unreliable and unpredictable. If you are looking for a long career, this won't be it. Many people work more than two jobs to make up the hours.

Pros

Clients are lovely

Cons

Lack of hours

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Official response from Just Better Care

14 June 2019

Thank you for your feedback about your experience. We are pleased to hear you found the role rewarding. We appreciate your feedback around the working hours. While we do our best to match staff availability & preferences with the needs of our customers, it can prove challenging at times. Many staff do enjoy working up to 38 hours a week with regular customers and enjoy flexible working hours, however the nature of our industry means that we may not always be able to match preferred hours of staff with customers. Thanks again for your feedback and review, it is appreciated.

productive and fun workplace

Support Worker/Carer (Current Employee) - Kallangur QLD - 5 January 2019

that was good experience, a typical day at work, management are good, workplace culture is good, the job is enjoyable, I learned a lot about people. that job is good for start in the industry.

Pros

good people

Cons

salary

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Official response from Just Better Care

29 December 2019

Thank you for taking the time to share feedback about your experience as a current employee. We value feedback from staff so we can continously improve the employee experience.

Great bosses but not paid enough for petrol or hourly rate

Home and community care (Former Employee) - Gold Coast QLD - 12 November 2018

Great boss and lovely clients and flexible hours. I am a single mother with two young children and they worked around school hours and weekends for me accomodating my situation and were completely understanding.

Pros

If your good at it, you can have all the work you want.

Cons

Not enough money for fuel and hourly rates

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Official response from Just Better Care

19 November 2018

We appreciate you taking the time to share this feedback. We pride ourselves on being able to offer flexible work arrangements and know the role can be very rewarding. The management team at Gold Coast will be pleased to hear about your review and rating. As you may be aware, hourly rates are set in line with Fair Work requirements for our industry and are reviewed in July each year (so they will be reviewed again come July). Again, thank you for taking the time to write about your experience working with us, it is greatly appreciated.

High management staff turn over. You are expected to drive long distances between clients, for shifts of just 1 or 2 hours, with no travel time or

Ex Support Worker (Former Employee) - Campbelltown NSW - 24 July 2018

High management staff turn over. You are expected to drive long distances between clients, for shifts of just 1 or 2 hours, with no travel time or km paid. Big gaps between clients, which means waiting for hours in ur car. Rosters will change with no notice or explanation as to why u have lost regular clients. Very few buddy shifts, and zero on the job training

Pros

The odd Sunday shift

Cons

No paid km or travel times, no advance rosters, long distances between clients, Big gaps between clients. Thankless management, no on the training, lack of buddy shifts

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Very good place to work

Care Worker and disability support worker (Former Employee) - Sydney NSW - 11 July 2018

Staff are very supportive and clients are also lovely, better provided all information about the job of what to do in the job and if you needs help the staff are there to support you in anyway good hours and money is good