Just Better Care

Just Better Care Employee Review

On the decline - Communication/Customer service

Community Support Worker (Current Employee) - Just Better Care Brisbane North & CBD - 30 May 2022

Had joined this company with high hopes, as I had similar views with their mission statement and company culture. Regrettably in recent times things have changed, more so in the last 2 years as feedback from customers I work with seem to have experience the same things. Primarily rostering and communication issues - i.e. lack of updating customers with recent changes (big problem), telling the customers what they want to do rather than listening to what the customer wants, unfulfilled commitments, leaving customers I work with, with an ever-increasing frustration, leaving them no choice but to migrate elsewhere. This is very unfortunate... Also believe the customers have also suffered due to rapid expansion; and lack of staff and or quality staff to cater accordingly as a result.

Pros

Love my job! They've treated me well. Should always be about the customer.

Cons

Image of the company does not necessarily reflect the reality of the present underlying issues.

Ratings by category

4.0 out of 5 stars for Work/Life Balance

4.0 out of 5 stars for Salary/Benefits

4.0 out of 5 stars for Job Security/Advancement

3.0 out of 5 stars for Management

3.0 out of 5 stars for Culture

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Official response from Just Better Care

28 August 2022

Thank you for sharing your feedback with us. We value this feedback so we can continuously improve; and we are sorry to learn that your experience was not as you had hoped. We are very disappointed to learn we have not met your expectations and would welcome the opportunity to discuss your particular experience further so we can continuously improve. We will be sure to discuss your review/feedback with the local management team.

View all 87 reviews

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Community Support Worker (Former Employee) - Freemans Reach NSW - 6 October 2022

A lot of training course and visit to office. We were given uniform and equipment to use. Just didn’t have full days which wasn’t good. A lot of worked cancelled through the days.

Pros

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Cons

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Great company that cares and works with you.

Community support worker (Former Employee) - Macarthur NSW - 22 February 2022

A team orientated company who reallycare about their staffand their clients. Open and approachable. Knowledgeable and and always looking for ways to educate staff further. Shows appreciation through encouragement and gratitude and encourage growth in their staff.Great support team for the care workers out on the road, you can call to ask questions at any time. Feedback from clients is encouraged and actioned. You really feel supported and appreciated here.

Pros

Supported and appreciated.

Cons

None

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Official response from Just Better Care

27 February 2022

Thank you for taking the time to share feedback about your experience as a former Employee. We value feedback from staff so we can continuously improve the employee experience. We will be sure to discuss your review/feedback with the local management team

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Disability Support Worker (Former Employee) - Brisbane QLD - 8 March 2022

It’s a great place to work for, great staff . I’m grateful to have met all of them. It’s just that I couldn’t manage I had family issues as I said just better care is great place to for

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Official response from Just Better Care

13 March 2022

Thank you for taking the time to share feedback about your experience as a former Employee. We value feedback from staff and we are happy to hear you enjoyed your time working with Just Better Care. We will be sure to discuss your review/feedback with the local management team