KFC Employee Reviews for Customer Service Representative
Customer Service Representative867 reviews
Found 867 reviews matching the searchSee all 29,403 reviews
Indeed Featured review
The most useful review selected by Indeed
A good first job that offers plenty of opportunity to pick up extra shifts/work. However pay is mediocre and lacks any real employee benefits. Able to develop long lasting friendships with co-workers, management were easy approachable, but lacked coordination. Great for students, with super flexible hours.
Plenty of work, great work/life balance, plenty of teamwork opportunities
No real recognition, no employee benefits
KFC is a great place to start your first job, and earn some money. The positives about the job are: supportive team members, you’re able to learn new skills, 20% staff discount, and the job is a fun environment. The negatives are: some managers cannot be bothered with you, and some customers are rude, sometimes I’d get little to no hours, and everyone else got lots - even though I put through availability every week, and the pay is little low at 10.91 an hr for 15 years olds, but that increases to $13 when you get to 16 years.
Good team environment, and free left over food at close
Little to no hours, low pay
can be toxic at times and do not enjoy working there. gets worse each shift but the co-workers are great people. i would not recomment the company overall and do not apply for this place as you will regret it
effects your mental health
Really good job if you also attend school or uni. Management is all over the place but comes together i guess. Pay rates are actually pretty good for a fast food place! Co workers are rlly nice but some are hard to get along with. Sometimes stressful as there are times you got to keep up with but overall pretty good place to work if u got the right people to work with
stressful & management
It can be difficult to keep a good enough/ life saving work balance but at the end of the day, it’s money and I have to take what I can get to survive. The friendships you create there are very welcoming aswell
Not a lot of hours for casuals
Help us improve!
Is Indeed your favorite place to learn about companies?
This is one of the bossiest KFCs in the state. When it is a slow day, it's honestly really relaxed and really fun, we have a lot of in-store games like cook offs and online games such as master the menu. We generally have music playing in the back and it's really easy to make friends. Everyone works really hard when they need to and when it gets busy, but knows how to relax and have a really fun time with their friends. Management really knows how to look after the staff and the shifts make it flexible and easy for us. Majority of the staff are teens and even a lot of the managers are under 20, this really creates an environment where everyone understands each other.
Discounts, left over food can be taken home, sometimes we get offered free drinks or food.
Can get very, very busy. Sometimes shifts go overtime
Half the time they expected me to do jobs that I wasn't trained in and then yelled at me when I did it incorrectly or asked for help, you get yelled at for drinking water when it's hot, none of the staff were nice to me and all treated the new people like ants compared to them.
20% discount but not on small items
Shifts are usually quite long 5+ hours. Very fast-paced environment, no time for standing around. If you enjoy a job that doesn't involve loads of customer interaction this isn't for you. Pay always come son time and is fair. Pay and a half for public holidays and weekend rates.
Good as a starting job or a job to do whilst at schoo. Pay is alright but will never support you on the long run. Dealing with customers can be a struggle and completing all your given tasks can be a pain
Fair lunch hours
May not get long shift
for a first job it's not bad but after a year or so it's a great idea to leave because it's not worth being yelled at for not putting extra salt on chips. esp the pay, not worth the hard work you put into the job itself. but on the upside where I work the employees are very fun to work with and have a laugh around with helping make the job doable.
Great for a first job during school but once you leave school the hours are not enough. Management can be very bias and only give hours to their favourites. KFC brand as a whole is great with many competitions and incentives in store. Cooks BY FAR have a much greater workload than customer service and tend to cop the blame for not keeping up.
Company incentives and competitions with prizes
Lack of hours, can be poor management
KFC is a very fun but stressful work environment, learning how to use the registers is a good thing to learn because it can help you if you end up working in retail. Can be very stressful during peak hours, but other than that, it is pretty laid back.
i personally typically work 5 hour shifts (3-5 shifts a week), depending on the MOD personally for myself would define the outcome of the shift and the roster on time, depending on where your put for your shifts have different duties to do, ie on fryers and night, you would have to do a full clean of the fryers, headset would typically involve cleaning the staffroom, the box and the staff bathroom, and sometimes the fridge in the box, in my store there is 1 restruant manager, 2 AM, 3 shifts (1 in training still), during peakhour and depending on the weekday ie friday, or something would define your shift like friday nights i personally feel are toxic with the ammount of customers
20% staff discount, for shifts 4-5 hours long of work you get a 10 minute paid lunch break, (6-8.5 hours is a 30minute unpaid lunch, 8.5 hours+ is a 30minute unpaid lunch and later on is a 10minute paid lunch
many hours as an casual employee it is getting hard to balance out with school, people at my store would just call in sick if they didn't want to work, it would become stressful as most people choose to not come in just because they don't want to work, for rostering to have a day of you need to put it in RITEQ 3 weeks prior to that day, (this is for QLD, not sure about other states)