KFC
3.5 out of 5 stars.
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KFC Employee Reviews for Customer Service Representative

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A good first job that offers plenty of opportunity to pick up extra shifts/work. However pay is mediocre and lacks any real employee benefits. Able to develop long lasting friendships with co-workers, management were easy approachable, but lacked coordination. Great for students, with super flexible hours.
Pros
Plenty of work, great work/life balance, plenty of teamwork opportunities
Cons
No real recognition, no employee benefits
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KFC is a great place to start your first job, and earn some money. The positives about the job are: supportive team members, you’re able to learn new skills, 20% staff discount, and the job is a fun environment. The negatives are: some managers cannot be bothered with you, and some customers are rude, sometimes I’d get little to no hours, and everyone else got lots - even though I put through availability every week, and the pay is little low at 10.91 an hr for 15 years olds, but that increases to $13 when you get to 16 years.
Pros
Good team environment, and free left over food at close
Cons
Little to no hours, low pay
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can be toxic at times and do not enjoy working there. gets worse each shift but the co-workers are great people. i would not recomment the company overall and do not apply for this place as you will regret it
Pros
make friends
Cons
effects your mental health
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Working there for so long has allowed me to connect and train other team members of the store and make many friends and bond through fast paced work.
Pros
Discounted chicken
Cons
Repetitive shifts
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Really good job if you also attend school or uni. Management is all over the place but comes together i guess. Pay rates are actually pretty good for a fast food place! Co workers are rlly nice but some are hard to get along with. Sometimes stressful as there are times you got to keep up with but overall pretty good place to work if u got the right people to work with
Pros
pay rates
Cons
stressful & management
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I really enjoyed working at KFC. It was a great first job. Management was great, team members were great, customers were great. Overall, I really enjoyed my time at KFC and would recommend it to others as a first job.
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Working at KFC is a good place for a first job. You are placed in situations where your morals are tested but it is all worthwhile for the experience that comes with it.
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If you’re desperate for cash you might end up here. Bad experience for me personally. Got another fast food job and didn’t mind it so I can only put it down to this being a Kfc exclusive experience
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It can be difficult to keep a good enough/ life saving work balance but at the end of the day, it’s money and I have to take what I can get to survive. The friendships you create there are very welcoming aswell
Pros
Workplace friendships
Cons
Not a lot of hours for casuals
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I’ve work there for 6 years they help out a lot and are quite nice they teach you everything you need to start out and help with building confidence and experience
Pros
Discount
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This is one of the bossiest KFCs in the state. When it is a slow day, it's honestly really relaxed and really fun, we have a lot of in-store games like cook offs and online games such as master the menu. We generally have music playing in the back and it's really easy to make friends. Everyone works really hard when they need to and when it gets busy, but knows how to relax and have a really fun time with their friends. Management really knows how to look after the staff and the shifts make it flexible and easy for us. Majority of the staff are teens and even a lot of the managers are under 20, this really creates an environment where everyone understands each other.
Pros
Discounts, left over food can be taken home, sometimes we get offered free drinks or food.
Cons
Can get very, very busy. Sometimes shifts go overtime
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Half the time they expected me to do jobs that I wasn't trained in and then yelled at me when I did it incorrectly or asked for help, you get yelled at for drinking water when it's hot, none of the staff were nice to me and all treated the new people like ants compared to them.
Pros
20% discount but not on small items
Cons
Rude staff
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Shifts are usually quite long 5+ hours. Very fast-paced environment, no time for standing around. If you enjoy a job that doesn't involve loads of customer interaction this isn't for you. Pay always come son time and is fair. Pay and a half for public holidays and weekend rates.
Pros
20% off
Cons
long hours
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Good as a starting job or a job to do whilst at schoo. Pay is alright but will never support you on the long run. Dealing with customers can be a struggle and completing all your given tasks can be a pain
Pros
Fair lunch hours
Cons
May not get long shift
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Was a good first job, however, the environment didn't suit me. I definitely think it's a good place to start. The interview was really easy, don't stress about that.
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for a first job it's not bad but after a year or so it's a great idea to leave because it's not worth being yelled at for not putting extra salt on chips. esp the pay, not worth the hard work you put into the job itself. but on the upside where I work the employees are very fun to work with and have a laugh around with helping make the job doable.
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Great for a first job during school but once you leave school the hours are not enough. Management can be very bias and only give hours to their favourites. KFC brand as a whole is great with many competitions and incentives in store. Cooks BY FAR have a much greater workload than customer service and tend to cop the blame for not keeping up.
Pros
Company incentives and competitions with prizes
Cons
Lack of hours, can be poor management
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As highschool student great place to work, as you get older it becomes more difficult on your mind and body. It becomes more stressful and more difficult the longer you work there
Pros
Discount on food items
Cons
Long hours
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KFC is a very fun but stressful work environment, learning how to use the registers is a good thing to learn because it can help you if you end up working in retail. Can be very stressful during peak hours, but other than that, it is pretty laid back.
Pros
discounted food
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The place is amazing can be stressful but you feel like your with your close family which what makes me happy to work there, managers listen to you when needed and help you.
Pros
Family
Cons
Stressfull
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i personally typically work 5 hour shifts (3-5 shifts a week), depending on the MOD personally for myself would define the outcome of the shift and the roster on time, depending on where your put for your shifts have different duties to do, ie on fryers and night, you would have to do a full clean of the fryers, headset would typically involve cleaning the staffroom, the box and the staff bathroom, and sometimes the fridge in the box, in my store there is 1 restruant manager, 2 AM, 3 shifts (1 in training still), during peakhour and depending on the weekday ie friday, or something would define your shift like friday nights i personally feel are toxic with the ammount of customers
Pros
20% staff discount, for shifts 4-5 hours long of work you get a 10 minute paid lunch break, (6-8.5 hours is a 30minute unpaid lunch, 8.5 hours+ is a 30minute unpaid lunch and later on is a 10minute paid lunch
Cons
many hours as an casual employee it is getting hard to balance out with school, people at my store would just call in sick if they didn't want to work, it would become stressful as most people choose to not come in just because they don't want to work, for rostering to have a day of you need to put it in RITEQ 3 weeks prior to that day, (this is for QLD, not sure about other states)
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  1. Customer Service Representative