Decent products and services but lousy management and morale
Elevator Maintenance Mechanic (Former Employee) – Canberra ACT – 12 April 2016
At KONE you can work in service, installation, sales or various degrees of supervisor. If you like to be a bit technical and enjoy dealing with customers, then elevators might be the place for you.
Unless you are really lucky, you will not get a great deal of technical training and will need to learn most of it through reading equipment documentation on site or asking your co-workers. Management steer training to less interesting things like how workers can make management reporting easier, reducing downtime and the usual obligatory WH&S talks.
Every department in this organisation remains in its own silo with a self-interested manager in charge, there is no such thing as the entire organisation working together. An ingrained culture or "that's not our problem" or "if they get the work, then that's less money for me and my area will look bad" thrives, so employees get punished if they choose to help a fellow employee from another area.
The actual workers are a pretty decent bunch of guys, although most of them are sick of complaining about the way the company has evolved and have pretty much given up, they just come to work to get paid and don't care if everything falls apart because at some point "they told you this was going to happen".
Decent pay and benefits.
Not much room for career progression and next to no recognition when work is done well, they like to focus on negative events.