Poor pay, poor leadership and management from the higher ups
Team Member (Former Employee) – Melbourne VIC – 2 October 2016
I worked for Krispy Kreme Australia for over a year. Out of my 5 years in retail, KK was by far my least favourite.
In my experience, KK took very little care of their staff. In my time there, there were multiple incidents of staff members feeling threatened/ unsafe by a customer, in which KK actually encouraged those team members against taking it to the police.
KK is also very old fashioned in their approach to customer service, they definitely have a "customer is always right" mentality and even if a customer was abusive to a team member, head office would still try their best to please the customer (therefore rewarding the customer's treatment of their staff).
I honestly was quite uncomfortable working for a company that had no care for their employees well being. The pay is also extremely low. When I was 18 I was on less than $13 per hour.
Store management, team leaders and team members were great, free donuts on shift, youre free to practice as much as you want to improve your coffee skills
Late hours, very low pay, little in terms of career growth, "customer is always right" approach to CS