46: Lack Group Employee Reviews

Not bad

Traffic Control (Current Employee) - Canberra ACT - 21 November 2023

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Not a great company to work for, due to numerous factors. The upside is some of the people you work with and some of the clients, but on the other end of the scale, these same things are also the downside. They take on more and more work so will hire pretty much anybody, with no care for how well some of these people actually do the job. As they get bigger and bigger they do not employ enough management, with the result that most of management are burnt out and unwilling or unable to genuinely care about the issues the boots on the ground employees face on a day to day basis. Management are often almost impossible to get hold of, both for employees and clients, which is embarrassing. A lot of the time appropriate equipment is either non existent or trashed and barely usable, which again, is embarrassing to have clients see. Work life balance is rubbish, as they will hound you to accept shifts if they need you to, or give you barely any if you don’t ‘play the game’ or dare to decline shifts. Favourites of some management with little to no experience will often get preference over experienced, long time employees, creating a lot of ill will between employees. If you finish a shift after only for eg 4 hours, you are told you MUST call the office to be sent elsewhere, which is rubbish, as we are only employed on a casual basis, so there is no such obligation, especially if the shift was accepted with the stated 4 hour duration. Some of the other employees are the best people I’ve ever worked with, while some are the absolute worst, but management will not listen when you try to -

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Fun , safety conscious place to work

Traffic Controller (Current Employee) - Sydney NSW - 8 November 2023

What is the best part of working at the company?Have great contracts and consistent work for ppl that want to work What is the most stressful part about working at the company?Nothing actually to be quite honest, as long as u are compliant What is the work environment and culture like at the company?Great , work needs to get done What is a typical day like for you at the company?It’s an extremely satisfying & harmonious time

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Terrible

Traffic Controller (Current Employee) - Sydney - 23 September 2023

Quick to ask you for shifts, but slow when it comes to paying you. If at all. I have repeatedly not been paid by Lack and they have been extremely difficult to reach about resolving. I have worked countless hours and have seen none of the money I've worked for.

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Not a great place to work overall

Traffic Controller (Current Employee) - Sydney NSW - 21 September 2023

Not a great company to work for, due to numerous factors. The upside is some of the people you work with and some of the clients, but on the other end of the scale, these same things are also the downside. They take on more and more work so will hire pretty much anybody, with no care for how well some of these people actually do the job. As they get bigger and bigger they do not employ enough management, with the result that most of management are burnt out and unwilling or unable to genuinely care about the issues the boots on the ground employees face on a day to day basis. Management are often almost impossible to get hold of, both for employees and clients, which is embarrassing. A lot of the time appropriate equipment is either non existent or trashed and barely usable, which again, is embarrassing to have clients see. Work life balance is rubbish, as they will hound you to accept shifts if they need you to, or give you barely any if you don’t ‘play the game’ or dare to decline shifts. Favourites of some management with little to no experience will often get preference over experienced, long time employees, creating a lot of ill will between employees. If you finish a shift after only for eg 4 hours, you are told you MUST call the office to be sent elsewhere, which is rubbish, as we are only employed on a casual basis, so there is no such obligation, especially if the shift was accepted with the stated 4 hour duration. Some of the other employees are the best people I’ve ever worked with, while some are the absolute worst, but management will not listen when you try to -

Pros

Some of the other employees and good hourly rates

Cons

Burnt out management and little to no care given about some of the issues within the company

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Wouldn't change much maybe some rest when leaving early in the morning fatigue wise

Traffic Controller (Current Employee) - Hamilton NSW - 23 August 2023

I enjoyed working as a team and meeting new peopleThe hardest part of the job was not getting enough rest before and after work I learnt how to work as a team and being a team leader

Pros

Meeting new people

Cons

Not enough work

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Entertaining and frustrating

Bump Truck driver (Former Employee) - NSW - 18 August 2023

What is the best part of working at the company?To delope your skills , make new acquaintances and to help you find a life work balance What is the most stressful part about working at the company?Dealing with the public and being in the fireline of trafficWhat is the work environment and culture like at the company?Strick but easy going, learning about new culture through your work colleagues

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Terrible environment

Bookings Officer (Former Employee) - Qld - 25 July 2023

In the time I worked for lack group they provided no training and no assistance. Terrible management.they churn through staff right before their probation ends .would not recommend

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So far so good :)

Traffic Controller (TMI) (Current Employee) - Brisbane QLD - 4 July 2023

What is the best part of working at the company?Good equipment and polite admin staff. What is the most stressful part about working at the company?Swapping vehicles for deadlines.What is the work environment and culture like at the company?Good culture with varied work environments.What is a typical day like for you at the company?Long endurance but satisfactory in productivity.

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Not right now

Traffic Controller (Current Employee) - Sydney NSW - 30 April 2023

Lack of integrity from some management and zero care on the issues reported to management from traffic controllers. If the allocator doesn't like you, they mess with your shifts

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Fantastic work environment

Team Leader (Current Employee) - NSW - 22 December 2022

Working with Lack has been a fantastic experience because we work as a unit on the ground and all crew members do their part which allows us to be an effective work unit. All my colleagues have a strong work ethic and always go above and beyond to ensure we deliver top quality service to Lack Groups clients. This company have very high values and my colleagues embody the same values. I would highly recommend Lack to anyone looking to enter the traffic industry and as long as you understand the meaning of “work” and are a highly motivated individual your more than welcome to apply.

Pros

Great Colleagues, transparency, efficient

Cons

Nil

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Lack says it all.

Traffic Controller (Former Employee) - Sydney NSW - 22 May 2022

LACK of management skills. LACK of integrety. LACK of training. LACK of everything. There was Not a Single enjoyable part of this job. I've worked for some Good companies. This is Not one of them.

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Fun place to work

Traffic Controller (Current Employee) - Sydney NSW - 27 April 2022

So far so good staff are friendly and understanding when I was late to a shift. hours have been good but only been at the company for two days so still very fresh.

Pros

Friendly staff

Cons

Nil

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Company is run like a hiring agency, not a traffic control company.

Traffic (Former Employee) - Gold Coast QLD - 25 December 2021

Management are not interested in offering training to employees. Road crew are teaching road crew, its easier to contact your work colleagues for help or training than the office. Needed some papers delivered to site. No supervisor employed, office staff dropped them off in a 4WD BMW!Portable traffic lights stop working...'sorry, he is in a meeting' Its not a safe work environment. Often understaffed for the job allocation. No competent supervisor, so your just a faceless employee number. No traffic controllers employed in the office.

Pros

Good money

Cons

Inadequate training Useless job allocations app

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Zero loyalty to staff and constant lies from management

Traffic Controller (Current Employee) - Moree NSW - 1 November 2021

If your looking for a job where you don't have to turn up for your shift, have zero skills and basically stuff up as much as possible Lack is for you. As your guaranteed to get work over there long term staff. Basically the less you put in the more Lack will reward you.

Pros

Nil

Cons

Poor management, staff loyalty doesn't exist

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Productive and stressful

Traffic Controller (Former Employee) - Mitchell ACT - 30 September 2020

It appeared that management neglect to ensure that traffic controllers were timely certified. There poor communication and coordination with employment agencies to allow newly inducted staff to conduct certifications.Mentoring system for on-the-job-training and/or on-the-job-experience for new traffic controllers was lacking. You had to learn as you went along. At one time I was unsupervised for one whole day; none cared to check whether I was at the right location.

Pros

PPE provided

Cons

Long hours and poor mentoring

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Lacking in hr

Traffic Controller (Former Employee) - Adelaide SA - 13 July 2020

Here are some highlights from my short time at LACK group - Notified the operations manager two weeks in advance about needing to take a day off due to an appointment, the day comes and I get rostered on to a job so I call them to remind them about my appointment and how I notified them two weeks prior, "No problem, sorry about that" Since that day I have not been rostered on any shifts in nearly 2 weeks. - Many cases of favortism amongst workers - Operations manager being to lazy to follow up payroll issues, making workers contact head office when there is discrepancies in paychecks. - old traffic control vehicles with many issues, Windows not working, clutches & brakes completely worn down and neglected not to mention how underequiped the stay at work vehicles are. - working 50 hours one week and then 2 hours the next. - uniform looks like an early 2000s disco outfit Overall I would say that there are many better places to work in Adelaide with better management and HR. Remember that the job is casual yet they will expect you to live by the phone day & night for them. " Oh, we didn't roster you on today but we have a call out can you come asap?" "Oh, what's that? You're doing your weeklu grocery shopping? Oh ok well find someone else thanks" *gets punished by getting no work for 2 weeks"

Pros

Decent hourly rate + allowances and pentaly rates

Cons

Poor management, inconsistent work, poor manager, broken vehicles

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The expectation level regarding work delivery is not commensurate with the salary.

Payroll officer and Accounts Receivable Officer (Former Employee) - Seven Hills NSW - 4 June 2020

The work culture is healthy and full of fun .The organisation has a fast paced work environment with tight deadlines.The learning process has been enriching .The most enjoyable part of the job is when you are able to exceed your own performance parameters . The hardest part of the job was to take calls of dissatisfied employees .

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The Allocators was horrible

Traffic Control (Former Employee) - Sydney NSW - 25 April 2020

Just for your general knowledge if you wanna be use and throw like a trash can get a job here they will use you as a standing pole with the sign and take away your breaths I don’t recommend you to join them unless you’re there family member or someone knows them for long time otherwise count yourself as a statue they will suck you blood for real & pay you less thanks to god i managed to get my foot in to new industry Good Luck )::...

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Fellow workers are friendly but management never listens

Traffic Controller (Current Employee) - Adelaide SA - 18 February 2020

Have seemed to always get work most days at the start of the year but then just dropped off very rapidly and haven't received any shifts for over 3 weeks now. Have tried to speak with management about receiving more shifts but won't listen and just lead me around in circles. Please just work for another company to save yourself the hassle

Pros

Good pay, Happy fellow workers

Cons

Management won't listen, no shifts

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Unprofessional management

TRAFFIC CONTROLLER (Former Employee) - Randwick NSW - 9 February 2020

Very unprofessional and rude. When work was close to finishing they kept telling employees not to worry because there would be more project and work coming our way but that was a lie to string us along until the last minute when work suddenly stopped and hundreds of people were out of work.

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Promises and lies.

Traffic Controller (Former Employee) - Grafton NSW - 6 November 2019

Lack are the Asbestos of the traffic world. We were promised the world only to have very little delivered. Staff were not interviewed, so we got people that were basically unemployable. Avoid Lack

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