32: Laser Clinics Australia Employee Reviews

Too many rules and not enough time to complete appointments. Management do not provide enough support or care if we have enough time to provide proper care the clients

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Terrible experience

Laser Therapist (Former Employee) - Shellharbour Square NSW - 24 August 2023

I should of listened to others when they said, "dont work there". But I thought I'd give it a go. Its by no means a glamours job. The staff most straight out of beauty school with absolutely no idea about treatments and the beauty industry. It was a toxic workplace environment. Managers are puppets for the franchise with no idea on how to manage staff or run a business. The pay is poor paying the award wage only. Dont work on Sundays as you are not paid correctly. Long hours with a 30 min break and are not allowed to sit down. At the end of the day you turn into a cleaner and have to clean the entire shop. The company is all about the sell so its a pressure pot and if you think you will be rewarded for your hard work think again. The bonuses are an insult. Worst job ever, turned me off the industry.

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Laser Clinics Australia insights

Based on 4 survey responses

Areas for improvement

General feeling of work happiness
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Ability to meet personal goals

Okay pay and not great training

Beauty Therapist (Former Employee) - Sunshine Plaza QLD - 19 August 2023

Very tedious job, doing the same thing over and over again. But had a great team to work with. Training wasn't great and management expected you to have known everything without proper training.

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Very poor area managers in QLD

Laser therapist (Former Employee) - Queensland - 19 July 2023

Very unsupportive. Rude. And very unkind women. No training. Poor wage and 11-13 hour days. No career progression and very questionable management hires.

Pros

None

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Over it!

Beauty Therapist (Current Employee) - Werribee VIC - 13 April 2023

Overworked, underpaid, exhausted and no sign of career advancement. Was promised many opportunities which were never achieved. Owners/management only care about making money and NOT the welfare of staff.

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Lack of support

Store Manager (Former Employee) - Mackay QLD - 25 November 2022

My experience with working for LCA for 3+ years was stressful. The lack of experienced support and training was disappointing for a 'so called' franchise leader. Training and support used to be good but in the last few years under it has dropped off dramatocally. The company appears top heavy with lack of support at clinic level.

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If you think you’re going to earn good money as an injector with this company… you’re wrong!

Cosmetic nurse injector (Former Employee) - Perth - 14 December 2021

I was so excited to transition my nursing career to the world of cosmetic injecting, but I really should have never started with LCA to do it. First of all they made me pay ridiculous amounts of money to set myself up as a company and I had to pay my own workers comp insurance etc this ended up costing me over 2k just to get started. They don’t want any liability on themselves so you will be working as a contractor but expected to perform and work like a staff member. You are made to stay in clinic even when there are no clients just in case someone walks in and you literally just sit there for hours and hours doing nothing or being made to do reception work even though you are getting paid NOTHING as they pay you solely commission. Did I mention this commission structure sets you up for ultimate failure? They take 70% of profits so you are left with the 30% which doesn’t end up being much at all. The contract you sign when you begin basically outlines scare tactics that mention if you want to leave them, you have to pay back the whole cost of training provided to you (being around 18k). I LOVED injecting but LCA made it so stressful for me so I decided to look elsewhere. Please don’t waste your time, you are set up for failure.

Pros

Cheap treatments

Cons

Long hours not being paid, being made to do unnecessary work even when you’re not being paid, scare tactics in your contract, low earnings and high overhead costs

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over worked and underpaid

Senior Therapist (Former Employee) - Highpoint Shopping Centre VIC - 8 June 2021

experience at LCA Highpoint. Always seemed to be understaff. Hired very unexperienced staff and didn't train correctly. Throws you into the deep end and daily work is very stressful as timing is always an issue. customers can see staff turn over and never satisfied with different results from different therapist all the time. They burn you out and work you to the core. Commission is never paid - always an excuse why. Give you warnings for unreasonable things like going to the toilet "too many times" - staff are lucky to even get a break. Manager is so rude and do not care about the workers at all.

Pros

free treatments

Cons

long hours, understaffed, underpaid & stressful daily

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Soul destroying

Beauty and laser therapist (Former Employee) - Brisbane QLD - 29 May 2021

You get promised the world at your interview and when you accept the position, but after a week or so LCA show their true colours. They will only show you how to treat one area with laser then expect you to be 100% perfect at every treatment from day dot. Even if you've never done laser before, they expect you to be as expert and if you aren't you are belittled in front of other staff about how bad you are at your job. They give you absolutely no computer or reception training and get angry when you don't get it, how can you do it without mistakes when you're not trained!Management is almost never in clinic so they assign team leaders who have no management experience who make it clear who their favourites are and will gossip between eachother and isolate you. The team leaders if they don't like you, will report false information about your performance to management. Don't believe ANYTHING they promise you, it's all fluff to draw you in so they then can destroy you mentally, emotionally and physically. You won't get toilet breaks, they will force you to speed through treatments so you can get clients or the front to push sashes on poor quality skincare (so then the treatments given are of poor quality), little to no training and no care for clients they just see them as money not people. If you accept a job here expect to be talked to awfully, feel sick to the stomach on your way to work and no opportunity for career advancementI don't think i even want to be in this industry anymore. You try your hardest and do great work and its never recognised, but they will make -

Pros

When your shift ends you can go home and curl up in bed and cry

Cons

Long hours, no care for employee mental or physical health, no toilet breaks, poor management, bullying, favoritism, unrealistic expectations and too many others to list

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Low quality work environment

Skin and laser therapist (Former Employee) - Mildura VIC - 9 January 2021

Well where to start?Head office are never on the ground,they interchange managers as they please and destroy people livelihoods even if your a permanent employee..upper management is the poorest level always replacing someone ..even the area managers are replaced.To work here you will completely get over having no recognition for your hard work..they dont know anything about the staff you really need a decent owner and they are few and far between ..girls are uncontrollably backstabbing just very low quality staff are not trained to standard and even unqualified.

Pros

Free treatments and cheap injectables to keep staff

Cons

Unprofessional managers & upper management extremely poor

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Jobs at Laser Clinics Australia

Clinic Manager | Assistant Clinic Manager | Beauty Therapist

Belconnen ACT

30+ days ago

Assistant Clinic Manager

Stressful & depressing

Nurse (Former Employee) - Sydney Western Suburbs NSW - 29 November 2020

Laser Clinics Australia is a fantastic place to work if you dont care about having poor mental health and well-being. Be prepared for long hours with minimal (and often missed) tea breaks, insufficient pay and poorly managed clients. And to top it all off; be prepared for a supper toxic work environment. Be prepared to have no support from upper management and be spoken to in a condescending, passive aggressive manner.Upper management and business owners carry zero empathy towards staff wellbeing. If you call in sick on a rostered day on, you will be talked about and be made to feel bad- you will soon feel the guilt eat you alive if you call in sick, so be expected to work when you’re sick (even during a health pandemic). Many clinics have high staffing turnover, due to the depression and anxiety one develops from working at LCA. The one star is given to the friendships you make from bonding over mutual diike for managers, owners and LCA in general.

Pros

I guess free treatments

Cons

Lots of things; long hours, poorly managed clients, no support, greedy owners, rude managers

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Fast paced, great career choice!

curent employee (Current Employee) - Robina Town Centre QLD and Pacific Fair - 20 November 2020

Many benefits and great career progression. The owners really care for the staff, and managers are supportive. A busy and fast-paced environment so you must be efficient and organised. However, you only work four days so that works for me. I highly recommend Pacific fair & Robina LCA! Excellent training and education are provided. Good work culture.

Pros

Staff discounts on products, free laser/skin treatments, generous bonus structure

Cons

Mostly very busy and fast paced clinics

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Generally most floor staff were friendly and helpful

Cosmetic Nurse Injector (Former Employee) - Melbourne northern and western suburbs - 30 September 2020

Extremely stressful for little reward, despite my best effort and working outside business hours . Most days I went home not earning any money . I wouldn’t recommend working for LCA to anyone.

Pros

General floor staff were helpful and professional

Cons

Long exhausting hours

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injector

injector (Former Employee) - Australia - 10 September 2020

Horrible corporate culture places profit over safety. Greedy bossy owner with no respect for patient care or best practices, or for nursing profession

Pros

none

Cons

everything

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Fun workplace when you have a good team

Clinic Manager (Current Employee) - Western Australia - 26 March 2020

Fast paced at times but if you thrive of this you will be well suited. No fluffy salon treatments. I am still working there so it must be ok. Team members and clients make the days fun and enjoyable.

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Good company

Laser Technician & Skin Therapist - Laser Clinics Australia (Current Employee) - Brisbane QLD - 25 February 2020

Lots of opportunity for growth and education. Really good training program and support from management. Everyone is well presented and friendly - would recommend working here.

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Horrible

Beauty Therapist (Former Employee) - Highpoint Shopping Centre VIC - 1 December 2019

The job was extremely stressful, 12 hour shifts, management was extremely pressuring to make KPI's (the KPI's were completely unachievable and would be CONSTANTLY threatened with getting the sack if we didn't make the numbers) and the other girls I worked with were horrible to deal with. The demographic of clients were rude, products that they sell are also bad (everything contains alcohol) and filled with artificial fragrances. Wages were below the average, no overtime offered on weekends. They don't care about their clients at all, not fussed on how their results are going and are after their money. This job drove me to quitting the industry. Because of the terrible working conditions, I think I only lasted under a month.

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Favouritism and bullying culture

Therapist (Former Employee) - Sydney Western Suburbs NSW - 14 November 2019

Manager was very inappropriate and unprofessional. Favouritism between staff members so you would be doing a lot of the work while they are having multiple breaks. Spoken to as if you are a child and sales are a massive focus. Can sometimes be difficult to be genuine with clients while treating them as you need to try to talk about products or other treatments. Loved the actual work, not the environment.

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Awful experience

Laser Therapist (Former Employee) - Sydney NSW - 4 November 2019

This was the worst experience of my life. There are some pros such as free treatments and getting your hours done in 3-4 days and having the rest of the week off, but the cons far out way the pros. Hardly any training and was made to do treatments feeling very unsure, long days doing the same thing with no room to progress, short breaks, no extra pay for public holidays, awful girls who gossip all day and make you feel terrible and the list can go on. I had one nice manager and one terrible one which leaves you dreading to go into work. I would not recommend working at LCA at all.

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Great place to work

Laser Therapist (Current Employee) - Sydney NSW - 22 July 2019

Work was great, although once you’ve worked here for a while there isn’t much progression. Although, benefits and discounts are great, and they provide a lot of training. Although not a lot of work life balance and always working weekends

Pros

Discounts on products and services, a lot of training

Cons

Long hours, not a lot of work life balance, terrible for annual leave

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Depressing, stressful, highly wouldn't recommend.

laser therapist/beauty therapist (Former Employee) - Maribyrnong VIC 3032 - 2 May 2019

Working at Laser Clinics Australia was horrible, treated as if you were nothing and told that you are "a number that can get sacked at any given point". The KPI's were unbelievably stressful, getting told we either push clients into buying or we will get a written warning. The management is constantly on a power trip, not helpful in the slightest and bullied staff. You are in constant competition with your colleagues, suppose to work as a team but every day you're fighting for your job. Humiliation is a daily task, instead of being pulled aside to discuss a matter you are forced to reconcile in front of your "team". Working over time 12+ hours in 1 day with 2x 30 minute breaks, not allowed to use the rest room other than those times, dehydration is something you'll have to get used to. If you want a job where you will be belittled, bullied, humiliated, underpayment, treated like an animal and constantly riddled with anxiety, then working at LCA is the job for you.