Collections Agent (Current Employee) – Springfield QLD – 25 May 2018
Going into a collections role without any experience is very daunting. From my experience at LFS I believe new employers should be given more time for training. To be expected to get on the phones and abide by company policies and procedures after only 9 days of training and reach the expected KPI's is unrealistic.
complimentary tea and coffee
lack of training and empathetic guidance to those who have no experience