Legal Aid NSW
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Legal Aid NSW Employee Reviews

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Over the past 40 years (1979 – 2019) Legal Aid and its staff have made an incredible contribution to the administration of justice and the lives of the most vulnerable people in NSW.
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Whilst the work itself is interesting and varied the experience is totally overshadowed by a workplace culture centred on cliques, nepotism and a tolerance of poor and unqualified management and executive and a Human Resources division that has little to no understanding of discrimination, harassment, mental health and duty of care.
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None
Cons
Toxic management
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Assessing client and solicitor applications for legal aid. It does have its challenges but it's rewarding knowing you are helping make a difference
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My role as a Legal Support Officer is to work as a receptionist, answer phone calls, send letters to clients in gaol and to solicitors, enter client details on an admin system CCMS, update listings from a system CASES, take files to court, help clients fill out forms, seek verification from clients including retrieving Centrelink statements, and frequent communication to my colleagues, manager and solicitors.
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Legal Aid NSW is a state-wide organisation providing legal services to socially and economically disadvantaged people across NSW. We deliver legal services in most areas of criminal, family and civil law. Find out more about our services. The services are provided through our Central Sydney office and 23 regional offices. Legal Aid NSW employs approximately 1000 staff. Legal Aid NSW delivers legal services in partnership with the private legal profession through grants of legal aid. In 2014-2015 private lawyers represented 41.8% of legal aid clients. We work closely with our partners including LawAccess NSW, Community Legal Centres and the Aboriginal and Torres Strait Islander Legal Service NSW/ACT.
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My Key Responsibilities as a Legal Support Officer included but was not limited to: - Responding to and Problem Solving Client Enquiries – Providing information, referrals and relevant services to the public - Diary management for Solicitors - Liasing with internal & external stakeholders – requesting records from other government agencies with consideration to deadlines i.e court dates - Paying the invoices of those agencies providing services and reports - Filing, Records Management, Data Entry & Document Production - Use of phone, email, printer, fax - Assembling & Organising Briefs for Solicitors to produce in Court Proceedings - Conducting video conferences with Clients in custody - Processing Client applications for legal aid
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Great place to work, excellent work/life balance. Easily accessible to public transport. Supportive management. Training and development opportunities available.
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Great place to work. Nice people. Job advancement can be limited at times, but generally there are a lot of opportunities for advancement, if you are interested in trying something different.
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