A shift at Lifeline consists of continuous phone calls and I have learned to use appropriate intervention skills to reach an optimal outcome.
When it gets too stressful, the supervisors are very supportive in reducing the stress by giving us moral support.
The work environment is very positive, and this is necessary given the circumstances in which we are working. Everyone is sopprtive of each other, and we use whatever free time we have to debrief with a co-worker.
The most difficult part of the job is when we are using all the intervention methods we have, and the caller is still uncooperative. It becomes difficult to determine what is appropriate for this caller, but eventually the supervisor and myself reach a unanimous decision on the matter.
The most enjoyable part is that we all get to work together and have a positive attitude towards each other, which makes it very pleasurable to work at Lifeline.