LivePerson Employee Reviews

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5.0
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Fantastic Work Environment
Customer Care Professional (Former Employee) –  Alpharetta, GA30 July 2019
I absolutely loved my job. The work was extremely rewarding and I enjoyed knowing that I was tasked with certain goals and when they were met I was able to move on to more creative tasks.
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3.0
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Ambiente de trabajo
LEGAL/ OFFICE MANAGER/ ASISTENTE (Current Employee) –  Ciudad de México29 July 2019
El ambiente de trabajo esta cool, hay café e insumos
Pros
Imss desde el primer dia
Cons
No respetan horarios
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4.0
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Great company; Greater people!
SENIOR WORKFORCE MANAGER (Current Employee) –  Alpharetta, GA 3000914 July 2019
I hit my 3 year work anniversary in May; and I don’t regret a minute of it. Yes, there are good times, and normal ‘corporate america’ days; but it’s the people that make it easy to navigate through those days.
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4.0
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Fun place to work
Sr. Talent Acquisition Partner (Former Employee) –  Alpharetta, GA25 June 2019
Enjoyed working for LP. Free lunch , ping pong and pool tables. Gym. Going through a lot of leadership changes currently. Be prepared to wear a ton of hats. The work environment is laid back and relaxed so that you spend hours upon hours at work.
Pros
free lunch
Cons
work life balance
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1.0
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Discrimination and Harassment
Live Advisor Lead (Current Employee) –  Alpharetta, GA14 June 2019
Discrimination and Harassment. Since, the new HR lady has arrived Live Person has taken a severe nose dive into a horrible place to work. From mass terminations to retaliation for harassment you should go elsewhere or find yourself in the hospital for stress. There are no opportunities for growth anymore and honestly if you don't look a certain way, she does not like you for whatever reason or happen to get pregnant like one employee then expect to be terminated for "performance." The director's favorite phrase is "Phasing Out." It just means that you even though you work over 40 hours and have awesome reviews if you are not liked by their "club" then don't expect a job.
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4.0
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Good workplace
Deployment Engineer (Former Employee) –  Alpharetta, GA28 March 2019
Good company to work for. Good work culture and good work with the most recent technologies. Lot of training available and mangers make it easy for the employees to succeed in the job.
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1.0
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not as cool as they thought
Executive Assistant (Former Employee) –  San Francisco, CA4 March 2019
another bad place to work. they had me work for three bosses, and then laid me off. because i was too old. smh. they like millenials who are full of themselves
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5.0
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Opportunity
ADMINISTRATIVE /CLINICAL (Current Employee) –  worldwide26 December 2018
The site offers unlimited opportunity for professionals to determine their clients, fees, and time in. It allows us to work independently with a strong back-up through the company.
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4.0
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Innovative and fun culture. Never a dull moment
Director of Learning and Development (Former Employee) –  Alpharetta, GA8 August 2018
The LivePerson office was fun and innovative. High paced atmosphere due to being a software company. Unfortunately employee development was not a high priority.
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2.0
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Typical global company purchasing small start up
Manager, Managed Services (Former Employee) –  Alpharetta, GA23 May 2018
Loved working there before LP bought the company. Big global Co. came in. Family feel went out. Managers didn't know what they were doing, but were good actors. Didn't back us other managers up.
Pros
Stocked kitchen, healthcare, pto
Cons
bad management
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3.0
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Could be great!
Customer Solutions Manager (Former Employee) –  New York, NY5 April 2018
The company was great until CEO became more involved in the day to day operations. Hard to be successful when success is ever changing and a moving target.
Pros
work life balance
Cons
Ceo
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5.0
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Great People and Fun Business
Senior Data Analyst (Former Employee) –  Atlanta, GA12 February 2018
There are so many great people in this organization I can't recommends it enough and I am sad I needed to leave. Challenging but rewarding business that is breaking new ground.
Pros
Great people and environment.
Cons
None
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4.0
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Sales Ops Intern
Sales Operations Intern (Former Employee) –  New York, NY9 February 2018
Learned so much while interning for the company in NYC. Great product with an even greater team. Sometimes the job didn't get repetitive but the product changes a lot so it keeps you on your feet
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5.0
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Great Company
Tier 1 Technical Support (Former Employee) –  Atlanta, GA12 December 2017
Great company with a great culture. Most days involved chatting with clients, online. They offer great benefits, stock options, and free food on Fridays!
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4.0
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Great company, solutions and leadership
Enterprise Account Executive (Former Employee) –  Austin, TX3 August 2017
LivePerson is a great company leading the space in customer engagement - helping its customers better connect with their customers for improved CSAT and increased service, sales and technical support.
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4.0
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Billing specialist
Billing Specialist (Former Employee) –  New York, NY23 July 2017
Lots of work as lots of customers at the time, not much direction from management but very friendly work space, feels a lot of times everyone is trying to give others the job, as if the hierarchy is not very clear.
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3.0
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Meh
PROJECT MANAGER, PROFESSIONAL SERVICES (Former Employee) –  London30 May 2017
It was an alright place to work, but with the introduction of the new software platform things went a touch down hill.

Glad to have managed to get out, to be honest.
Pros
they paid me.
Cons
everything else.
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3.0
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Once an Industry Leader Now in the Middle of the Pack
Customer Success (Former Employee) –  New York, NY11 April 2017
Lost their way with the product and some less than ideal leadership changes and assignments in the last several years that cost them significantly. Sales turnover, in leadership and staff, is high, and the product development side has not had the successes required to keep them competitive in the space. The issue is not so much vision, as a lack of execution that has sadly left a mark on this firm that will take a lot of effort to undo.
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3.0
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Fun place to work!
Software Support Analyst II (Current Employee) –  Alpharetta, GA1 December 2016
Does not pay well at all. Very low pay grade. Very poor training for new-hires. Tier I support was responsible for staying logged into chats as if they were logged into a phone system taking call except the incoming calls were in the form of chats. Also the primary form of communication was chatting internal as well as external.
Pros
Free lunch Friday's
Cons
Very LOW Pay
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4.0
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Good work life balance for some people
Director (Current Employee) –  NY29 May 2016
Pros: People generally want to do the right things. Pizza Fridays and good breakfast options. CEO is very involved but that is also a con.

Cons: R&D team is in Israel so thing are delivered extra slowly
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Overall rating

4.0
Based on 32 reviews
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Ratings by category

3.8Work/Life Balance
3.8Salary/Benefits
3.1Job Security/Advancement
3.3Management
4.0Culture