18: Lone Star Rib House & Brews Employee Reviews

What is the best part of working at the company?Its chill and fun with the right management and crew by your sideWhat is the most stressful part about working at the company?Bring demoted from your position because I spoke up about having proper rights and being quiet fired because of itWhat is the work environment and culture like at the company?Great from 2021 to 2022 but in 2023 the mangenment changed for the worseWhat is a typical day like for you at the company?Quiet and stressful. With a rush of people every now and then

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Great Experience

Waiter (Current Employee) - Penrith NSW - 11 September 2023

The staff are friendly and understanding. However, availability is somewhat of an issue making you work all public holidays. Pressure is applied when you do need time off. However, they are nice and good to work with.

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Lone Star Rib House & Brews insights

Based on 4 survey responses

Areas for improvement

Ability to meet personal goals
Ability to learn new things
Time and location flexibility

Aight

Food and Beverage Attendant (Current Employee) - Campbelltown NSW - 6 September 2023

Team is great you'll meet long term friends and everyone is really approachable and friendly. Although managers can be really toxic and will tell you not to n/a on public holidays and will reject your leave of abscence even if given reasonable notice.

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do not work here

bartender (Current Employee) - Penrith NSW - 23 July 2023

do not work here the staff here are completely rude especially the managers they treat their staff with disrespect and do not care for them at all would not recommend working here

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Official response from Lone Star Rib House & Brews

20 September 2023

Thank you for your feedback Isabella. We appreciate all criticisms, regardless of validity or its grounding in reality. All the best.

Do not recommend

Bartender (Former Employee) - Edmondson Park NSW - 10 August 2022

There was no interview process when they hired me and was barely spoken to about expectations, pay and job responsibilities. The owners and managers were not very good and worked against the staff instead of with them which resulted in a lot of conflict as well as extreme favouritism. I was promised over 25 hours of work a week and rarely ever got that and if they had something against you then you would barely work at all which is not livable. The only positive was the workers but we all started quitting around the same time. I would not recommend working at this venue in any job role.

Pros

Co-workers

Cons

Inconsistency and unprofessionalism

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Stressful workplace

Front of House Staff (Former Employee) - Edmondson Park NSW - 7 June 2022

The LoneStar I worked at was amazing when it cane to the team, as we all respected each other, but the management made it hard to stay. The management team made it stressful to take days off and get shifts replaced, it was stressful trying to work my way around their hours given to me, even when my unavailability was given to them.

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Avoid at all costs

Waiter (Former Employee) - Sydney NSW - 7 June 2022

If I could rate management at zero I would. In the three months I have worked here, we have already gone through three managers, each being the worse than the last. The only good thing about this place is the pay and my co-workers. They are amazing. They have continually reduced my hours to a point that I can’t support my bare minimum bills and the current manager is so mean and rude to most of it’s employees. AVOID AT ALL COSTS

Pros

Nice co-workers, Nice pay

Cons

Management is bad

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Great workplace with great staff and amazing management

Waitress (Current Employee) - Penrith NSW - 8 February 2022

Lonestar Penrith is by far one of the best places I have worked. Not only do you get taught everything you need to know to complete every task you may be given, you also get to work with great people all round who will most likely end up becoming like family.The management team is very fair and are always there for you no matter the issue and they try their very best to help you out in any way they can.The rosters are based on merit but they try their hardest to make sure that the shifts and duties are shared around fairly and they also make sure that everyone gets a decent amount of hours every week.

Pros

Discount on meals and Penalty rates on weekends

Cons

Mostly weekend work

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Fast-paced and pleasant environment

Waitress (Current Employee) - Jamisontown NSW - 8 February 2022

Great at developing their staff members especially from a runner into a waitstaff. Management is approachable and genuinely care about the wellbeing of their staff. Good environment to be able to create new friendships between staff members.

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Started good but went downhill fast

Waitress/Bartender/temporary supervisor (Former Employee) - Orange NSW - 7 June 2021

I started working at Lonestar in orange as one for the first stuff and it was great I have very happy for months but then COVID-19 happened and a lot change which I understand had to happened and I was fine with that but we lost quite a few stuff so who was left had to pick up the extra work where to was getting to much we had no Manager or supervisor for a very long time so me and an other was left to full that role unexpectedly and all I did was work go home and work is was really really hard for me to take a day off and I know being in hospitality you have to work weekends but not every weekendWe finally got a Manager and supervisor which I thought great I can go back to being a normal staff but nope I was like the 2IC and it just kept getting worse there was no communication between the manager and the supervisor the manager would say one thing then the supervisor said another and the manager was the Head chef. I was working so much that I was so tired that my work ethic was getting bad and I was being a person I didn’t recognise I had been work there for a year and then I moved to the next Town over and said that I would be certain days so I wasn’t driving on the highway after doing a 10 hour shift and there fired me I got an email saying I was no longer a staff member after WORKING THERE FOR A YEAR no phone call no message saying “hey we know you moved and want to still work let’s set down and have a talk to better suit your request” but nope I am really really surprised that it’s still running I think HQ needs to step in and help make it the work place I know it -

Pros

Free lunch

Cons

No Communication

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it can be fun and productive

Waitress (Current Employee) - Penrith NSW - 10 March 2020

but really management is all over place hours are not secured and can diminish quickly under ownership of a questionable character rostering is a struggle for management

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Deceitful management, poor working environment

Bartender/Floor Staff (Former Employee) - Kirrawee NSW - 3 December 2019

Was promised full time with overtime, after three 60 hour weeks was told that the business could not afford overtime. Still yet to receive owed overtime.

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Worst place I have ever worked

General Manager (Former Employee) - Kirrawee NSW - 2 September 2019

Totally hopeless management from the franchise managers, setting up the franchisees to fail... Outdated systems and archaic work practices, basically 0 F's given...

Pros

None

Cons

Everything

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Good staff but poorly run

Cook/Kitchen Hand (Current Employee) - Newcastle NSW - 24 July 2019

I lost all holidays and superannuation due to negligent management. The staff I worked with were great mostly because we had to run the place ourselves

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Bad Place To Work In

Cleaner - Part Time (Current Employee) - Midland WA - 20 October 2018

Rarely get actual shifts for work Rarely do you get Called in Very bad working environment especially in the kitchen, in my specific workplace/branch Lack of regard & value of employees

Pros

Bad place to work

Cons

Good uniforms

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interesting

Waitress (Current Employee) - Wagga Wagga NSW - 14 August 2018

i havent worked there long but having been there the langth i have i havent learnt a lot that i didnt already know however i was able to learn new things regarding drinks. i was also given the privilege of working in their kitchen as a dishie and a deep fryer helper

Pros

free drinks

Cons

not paid correctly

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its alright

Runner (Current Employee) - Tuggerah NSW - 14 May 2018

they have to many staff so the ones that have been there longer aren't getting much shifts. has made children cry on some occasions and if you say no to a shift they wont out you on for the next week,

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