lovisa Employee Reviews in Melbourne VIC

good team but higher management wasnt good. it was good interacting with customers but management forced u to hassle customers even when they dont want to be spoken to

Pros

good crew members

Cons

poor management and time management

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Good

Pick Packer (Current Employee) - Melbourne VIC - 18 August 2023

Good great place to work great management secure work no hard work best part of being a team member is working with different cultures and enjoying each day

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lovisa insights

Based on 31 survey responses

Areas for improvement

Overall satisfaction
Fair pay for job
General feeling of work happiness

Horrible place to work at

Manager (Former Employee) - Melbourne VIC - 14 July 2023

Right so if you enjoy being overworked, under paid, expected to work on your days off then this is the job for you. No only do you only get paid set hours even if you are forced to work earlier or later but you are also given so many things to do and mind you even if you do achieve them it’s not enough. Don’t work here it’s the worst

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Meh

Sales Assistant (Current Employee) - Melbourne VIC - 17 April 2023

Easy but boring, Lowkey competitive, minimum wage but coworkers and managers can be good depending on the store and get good 50% off full priced items discount

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Super unfair workplace

Sales Representative (Former Employee) - Melbourne VIC - 16 November 2022

It was very overwhelming, having very high standards with the underwhelming pay rates and very strict work culture was super unhealthy. management felt like that group of girls in high school girls that bully everyone n try to intimidate everyone. management team also need to learn about diversity!

Pros

50% off jewellery

Cons

horrible pay, management never communicates back, expects more than they give.

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Horrible management and pay

Team Member (Current Employee) - Melbourne VIC - 26 October 2022

Loved my team but the higher-ups (regional managers etc.) were horrible and had very unrealistic expectations. Poor pay with minimal hours. Not worth it.

Pros

50% discount

Cons

Poor Pay, Minimal Hours/Shifts

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Not worth the trouble

Senior Stylist (Former Employee) - Melbourne VIC - 7 June 2022

Company hire external managers with no experience so you're expected to train your managers. No one on the team even get offered which makes it difficult to move up as a manager or move up in the company at all. You're mainly working by yourself, the regional managers add unnecessary stress and expect things to be done asap when you also serve customers (by yourself). Pay is not great either. You are considered 'Part time" when it is casual hours.

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Official response from lovisa

11 August 2022

Hello, Thank you for providing your feedback. All team are cared for and we’re always aiming for improvement. Thank you for sharing and helping us. Lovisa xx

Stressful

Stylist (Former Employee) - Melbourne VIC - 10 May 2022

the girls were lovely, head office and management were always on your tail, so many kPIS and targets you had to reach and always dresses a certain way

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Official response from lovisa

11 August 2022

Hi, Its great to hear you enjoyed working with your team! Thank you for sharing all your feedback. Lovisa xx

very poor workplace

Retail Sales Assistant (Former Employee) - Melbourne VIC - 1 April 2022

Managers are rude and not empathetic at all. The girls that work in store are lovely but there is a huge lack of communication, compassion and proper help. Once I started I received no training and was expected to know how everything goes. A group of us started at a similar time and all were forced into just being expected to know what do. Rosters are unreliable and never good. So so underpayed for the work being done. Wouldn’t recommend anyone to work here

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Official response from lovisa

11 August 2022

Hi, Its great to hear you enjoyed working with your team! Thank you for sharing all your feedback. Lovisa xx

Expect lots of work

Store Manager (Former Employee) - Melbourne VIC - 31 March 2022

In my opinion the managers do the best they can. The store managers, regionals and states are all just doing what they’re told. The problems go as high up as the National Sales Manager and even the C.E.O. Lovisa expects a lot from team so much it can be detrimental to your mental health. My advice to Management would be to reasses key operations and adjust to the current climate (Covid , the great resignation, etc.) to better ensure team are taken care of and to keep staff for more than two weeks! The turnover rate is unbelievable and there is a reason for that.

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Official response from lovisa

11 August 2022

Hi there, thank you for your feedback regarding your time at Lovisa. It is great to hear you enjoyed your time working at Lovisa. We appreciate you taking the time to pass on your feedback to us and will explore this further. Thank you

Jobs at lovisa

in Melbourne VIC

Christmas Casual Team Members

Dandenong VIC

15 days ago

Part Time Team Member

Dandenong VIC

8 days ago

Production Coordinator

Hawthorn VIC

27 days ago

Merchandise Allocator

Hawthorn VIC

1 day ago

The worse communication, Uncompassionate management, little to no training.

Retail Sales Assistant (Former Employee) - Melbourne City VIC - 20 March 2022

The people working there are lovely, however, the stress and lack of empathy from managers are shocking. The training that is provided to you is not comprehensive, and reliant on online, nonpractical modules - honestly had to pick up the rest myself. They expect you to know everything, and my manager was particularly passive-aggressive despite the BARE MINIMUM amount of training they provided.Communication is a NIGHTMARE. Between regionals and store managers, everything is muddled up and there is no respect whatsoever. I have never felt so utterly disrespected in my life. Not worth sacrificing your mental health and wellbeing for this job at all, the pay isn't even sufficient for what the job throws at you. Please don't put yourself through this unless desperate- there are plenty of other fine, welcoming retailers out there to work with. Another thing that I and a lot of the girls disliked was the heavy reliance on Add Ons as a measure of performance - being expected and basically forced to pressure customers to purchase items they clearly don't want - it's uncomfortable for both the employees and the customers. Totally understand that KPI targets need to be met, but it's honestly insane the pressure and expectation.

Pros

Employee Discount 50%

Cons

Irregular rostering even as a part time, ignorance of availability, rude managers, inconsiderate and unforgiving management and communication.

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Official response from lovisa

11 August 2022

Hi, thank you for sharing. Your feedback has been raised with the team because at Lovisa it’s all about continuous improvement. Thank you – Lovisa xx

Management

Assistant Manager (Former Employee) - Melbourne VIC - 16 June 2021

I began as a Christmas Casual and was offered a Part-time role which was fine until I was being rostered on for nearly 30-40 hours per week. That would have been fine if I was being paid overtime but I wasn't. On one occasion when I worked late into the night, they paid me by morning rates. This is demonstrative of how Lovisa wants to pay you as little as possible but they still want you to do the maximum amount of work.When rostered to close, you are expected to leave the store looking perfect in less than fifteen minutes. Let me tell you what people are expected to do in those fifteen minutes: count the tills and do cash-up, complete figures, MOC up the entire store (MOC is another word for making sure everything looks clean and shoppable), sweep and mop the floor, clean cupboards and piercing instruments and then take a video showcasing all the jewellery every single night. All that in less than fifteen minutes. Let me tell you: if you think this is achievable, it isn't. Most stylists end up staying a long time even after close. This is inclusive of piercing stores as well. Working at a piercing store can be a bit hellish. You are expected to still pierce last-minute customers, yes even the ones who turn up a minute before close and it takes time to complete a consent form and process their payment. You are not given any extra time to close the store. What most stylists end up eventually doing is punching out of work at the time they were told to finish and keep working. Another thing about being at a piercing store is that there are never enough people rostered on. -

Pros

50% Discount

Cons

Toxic Workplace, Dismal Pay, Long Hours

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wouldn't recommend

Stylist (Former Employee) - Melbourne VIC - 25 March 2021

The other stylists are amazing to work with and always helpful! It's fun to dress up and work with jewellery. Discount is good too.However, management is super pushy with add-ons for no reason, they force you to tell every customer about every sale in store even though customers find it annoying. They only pay you for 15min to close the store even though it always takes over half an hour. They don't pay you 15min to open the store either. They push you to do piercings even though it's not in job description and tbh the company only cares about head office staff. They don't care much about their retail assistants and will do everything to pay you as little as possible but get you to do the most work. You'll have to do manager tasks but not get paid for it.

Pros

Amazing people to work with and make friends

Cons

Management will exploit you and make you do way more than your job description

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management

Christmas Casual Sales Assistant (Former Employee) - Melbourne VIC - 16 February 2020

The management at lovisa is poor and unorganised. found it pretty unfair to have to break my back side ways for a company that i cared so much about but was then let off after i was promised a contract.

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Good

Sales (Former Employee) - Melbourne VIC - 1 October 2019

There are opportunities to move up within the company Company offers good discounts on jewellery Team are friendly Management is friendly Training is good

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Fast pace and enjoyable workplace

Full Time Receptionist and Operations Support (Former Employee) - Melbourne VIC - 18 July 2019

Really enjoyable work environment! Fast paced and long hours but strong work ethic! Lovely office and kitchen and office spaces! Very friendly staff :)

Pros

Discount on products

Cons

Long hours

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Okay for a temporary job

Sales Assistant (Former Employee) - Melbourne VIC - 17 January 2019

Management was really harsh and not friendly, gave barely any shifts which was very disappointing as I wasn't able to learn much or get much experience in retail. Everyone there also hates higher up, and the rewards and salary are horrible

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Fun Workplace

Sales Assistant (Current Employee) - Melbourne VIC - 1 February 2017

At Lovisa you will be taught to work in a dynamic retail environment. You will learn to deliver customer experience, style, cash handling skills. Overall a fun environment to work in.

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fun work place, lovely people

Christmas Casual (Former Employee) - Melbourne VIC - 16 April 2016

good management, friendly team members, enjoyed helping customers to find a perfect piece to suit them and making there experience a good one!

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Fast paced, challenging and fun environment

Team Member (Current Employee) - Melbourne VIC - 1 February 2016

An exciting retail environment that provides team with the opportunity to challenge themselves by striving towards targets, while delivering high visual merchandising standards. The team are supportive and understanding.

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