lovisa Employee Reviews for Retail Sales Associate

You'll only be getting a total of 9 hours a week and your not guaranteed a spot in part time the pay isn't great but the Lovisa itself is a good environment

Pros

Good environment

Cons

Not enough hours or pay

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Horrible place.

Retail Sales (Former Employee) - Shellharbour NSW - 28 August 2023

Worked here for for 3 years. Worst 3 years of my life. Only good part about the job was the staff members you got to work with. The regional and management are bully's. Not helpful, make your job stressful, they don't care. They have 14 year olds piercing people. If you don't do a minimum sell of piercings or add ons the regional will call you up and abuse you through out the day.Don't walk, run away from this place.

Pros

Nothing

Cons

Disgusting

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lovisa insights

Based on 31 survey responses

Areas for improvement

Overall satisfaction
Fair pay for job
General feeling of work happiness

Wasting time

Retail Sales Assistant (Former Employee) - Brisbane QLD - 3 August 2023

I was working at Lovisa for over a month.They hired us as part time but they give us only less than 10hrs for a week.That’s not enough hours.And also area manager always changes the shift schedule without saying anything. And sometimes they called me at 7am early morning to offer me to work on the day.Even you haven’t gotten enough training for opening and closing, they will put you in opening and closing shift suddenly.We need to handle the store by one person even if it’s on weekends. This is impossible to do piercing and do cashier at same time.I would never recommend to work here to anyone.

Pros

Nothing

Cons

Not enough hours, too much things with low payment

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Rude and stressful environment

Retail Sales (Former Employee) - Watergardens VIC - 12 September 2022

management was unprofessional and rude. The conditions were stressful. Only thing I liked about my job was the people I worked with and so when they left, I followed.

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Official response from lovisa

28 September 2022

Hi, It's great to hear that you worked along side great team :) Thank you for your feedback. Lovisa

Unprofessional management & underpaid.

Retail Assistant (Former Employee) - Victoria - 16 July 2022

My time working in Lovisa was pretty average at most when I first started I was getting around 15-20 hours even sometimes 25 hrs a week which is pretty good for a part timer but not so long after I was given shifts ranging from literally 3 hours to maybe 5 (once or twice a week) pretty poor effort as a store and from the manager. Most times I'd have to stay back extra 30 mins to "moc" / clean up the store (and got no extra pay for my time) the managers are unprofessional and not much feedback was given on my performance. Until the higher up would complain. Strict dress code (apparently no logo showing) ridiculous expectations for a job that a 12 year old is capable of. (Lunch Breaks extremely short)There are many many better retail places to work at , avoid.

Pros

50% off team discount

Cons

Underpaid & unprofessional

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Official response from lovisa

11 August 2022

Hi there, thank you for your feedback regarding management and breaks. We take your feedback seriously and will explore this further. Thank you

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not worth the time and energy

Retail Sales Assistant (Former Employee) - Traralgon VIC - 22 June 2022

the job itself is super fun i really loved it. but the lack of communication, being disregarded when you tell management the shifts you absolutely cannot work then getting rostered on and made to work them anyway, the super low pay rates and the stress put on workers just wasn’t worth the time and energy in the end. i loved the people i worked with and what i got to do in the job, but only getting 3-5 hours a week as an adult won’t even pay for your petrol to get you to and from work. i was constantly having to step up and take lead in times where it was not my job to do so which put an endless amount of stress and pressure on me. i was doing more than what i was getting paid for. i made management well aware of the hours i COULD work as i told them countless times, and yet they would constantly disregard it and put me on the times they knew for a fact i could not work. not to mention i had been working there for 11 months, did SO much for them that i shouldn’t have ever even had to do like train people when that’s not my job, cover shifts for everyone constantly, work at 7 in the morning even after i told them i can’t work those shifts, before the store even opens just to get things done and basically had to step up as an assistant manager at times without having that role nor being paid for it, and yet when i resigned it was the poorest and most salty goodbye i’ve ever gotten. the hours were not evenly distributed what so ever between team members. some of us would have one 3 hour shift one week and then 20 hours the next. i ended up having to contact regional about getting -

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Official response from lovisa

11 August 2022

Hi, thank you for providing us with your feedback. We care about our Lovisa Team, and we will explore your feedback. Thank you – Lovisa xx

very poor workplace

Retail Sales Assistant (Former Employee) - Melbourne VIC - 1 April 2022

Managers are rude and not empathetic at all. The girls that work in store are lovely but there is a huge lack of communication, compassion and proper help. Once I started I received no training and was expected to know how everything goes. A group of us started at a similar time and all were forced into just being expected to know what do. Rosters are unreliable and never good. So so underpayed for the work being done. Wouldn’t recommend anyone to work here

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Official response from lovisa

11 August 2022

Hi, Its great to hear you enjoyed working with your team! Thank you for sharing all your feedback. Lovisa xx

The worse communication, Uncompassionate management, little to no training.

Retail Sales Assistant (Former Employee) - Melbourne City VIC - 20 March 2022

The people working there are lovely, however, the stress and lack of empathy from managers are shocking. The training that is provided to you is not comprehensive, and reliant on online, nonpractical modules - honestly had to pick up the rest myself. They expect you to know everything, and my manager was particularly passive-aggressive despite the BARE MINIMUM amount of training they provided.Communication is a NIGHTMARE. Between regionals and store managers, everything is muddled up and there is no respect whatsoever. I have never felt so utterly disrespected in my life. Not worth sacrificing your mental health and wellbeing for this job at all, the pay isn't even sufficient for what the job throws at you. Please don't put yourself through this unless desperate- there are plenty of other fine, welcoming retailers out there to work with. Another thing that I and a lot of the girls disliked was the heavy reliance on Add Ons as a measure of performance - being expected and basically forced to pressure customers to purchase items they clearly don't want - it's uncomfortable for both the employees and the customers. Totally understand that KPI targets need to be met, but it's honestly insane the pressure and expectation.

Pros

Employee Discount 50%

Cons

Irregular rostering even as a part time, ignorance of availability, rude managers, inconsiderate and unforgiving management and communication.

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Official response from lovisa

11 August 2022

Hi, thank you for sharing. Your feedback has been raised with the team because at Lovisa it’s all about continuous improvement. Thank you – Lovisa xx

Nightmare Job

Retail Salesperson (Former Employee) - Sydney NSW - 28 December 2021

Please don't do it.Save yourself from this sinking ship. I pushed through for 3 years and I can say it is the worst place I've ever worked at. I've watched regional managers make girls cry in store, with no compassion. You're going to be treated like an animal and made to feel like you hold no value whatsoever.

Pros

Nothing is worth this pain.

Cons

Unrealistic kpi's Micro managing Terrible communication

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Official response from lovisa

11 August 2022

Hello, thank you for your review. We take your feedback seriously and will explore this further. Thank you

Straight up terrible. - Jewellery discount was good

Retail Sales Assistant (Former Employee) - Penrith NSW - 16 December 2021

I have very limited to say about Lovisa.- overworked-poor management- underpaid- uniform requirements.i DO NOT recommend working for this company.

Pros

50% discount on in store items.

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Don't work here!

Retail Assistant (Former Employee) - Queensland - 13 May 2021

110% recommend not working here! I worked at Lovisa for a week and then put in my notice to leave. My first day I did an open shift (7am start) and was asked to arrive 15 minutes early (without pay but I didn't mind) but when I got there, exactly 15 mins early, there was no one there until 7. The team culture isn't very good and I definitely did not feel supported throughout the training process. The training is inadequate and you're required to do ALOT of modules for training at home which are time consuming. It is a lot to take in, especially if it's your first job, and the expectations and responsibilities are far beyond the pay rate. Be prepared to be asked last minute to cover shifts and also have your shifts constantly changed. For example, one day I was asked to do a 3 hour shift which I agreed to, but then my manager cut my shift down to a 2 hour shift. For the rest of the week, I had 2 hour shifts. For the next 2 weeks in the pre-planned rosters, I was given one 3 hour shift per week, which isn't ideal considering I have a 2 year old to support and am studying. I am happy I left right after the first week of working. I'm telling you right now, whoever is reading this or considering working at Lovisa, this is your sign not to. Don't do it, girl!

Cons

- Little to no hours - Low Pay rate

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Highly competitive and stressful

Retail Team Member (Former Employee) - Coffs Harbour NSW - 26 February 2021

While I would not recommend working at Lovisa, I do believe that the job did teach me to go far beyond my comfort zones. However the higher management (regional and state managers) that you have to work with have unrealistic and unreasonable expectations of they’re employers, creating a toxic and stressful environment.

Pros

Good experience for dealing with frustrating situations

Cons

Not enough staff, constant change in authority, unrealistic expectations, stressful

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Poorly trained

Lovisa retail assistant (Current Employee) - Gold Coast QLD - 18 February 2020

- I feel most stall are very undertrained - Late hours and over time that is not paid for - management feel unapproachable - Minimal hours provided however often called in few hours before to pick up shifts - very competitive between stores

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do not recommend

Retail Sales Assistant (Former Employee) - Newcastle NSW - 21 October 2019

I do not recommend at all, management like to gossip and do not seem to have respect for workers. It was a hostile environment to work in, although the other girls are great to work with, management is a big let down an I would steer clear.

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Ugh

Team Member and step in store Manager (Former Employee) - Chatswood NSW - 11 August 2019

- The overall achievement of personal budgets and goals - Deliver exceptional visual merchandising standards to ensure targets are met - Executing VM directives - Daily opportunity to work with and develop team members skills - Direct Management of team members and Responsible for daily running - Management experience 2 years

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Good training

Retail Assitant (Former Employee) - Gold Coast QLD - 17 March 2019

Work culture fake and unhealthy . Work activities were great however certain supervisors were unrealistic and rude. I wouldn't mind to work with lovis if in another location.

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Great environment and supportive workplace.

Retail Assistant (Former Employee) - WA - 14 January 2019

Very good culture, felt very supported by the managers and other staff. I learnt a lot while I was working there but I did struggle to get many shifts.

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Not the best place to work at

RETAIL ASSISTANT & STYLIST (SENIOR MEMBER) (Current Employee) - New South Wales - 30 October 2018

The management is bad. They change the roster whenever they want and sometimes the day before and expect you to work even if you have plans for the day. They force you to come in even if you are sick and can provide proof of sickness if they are unable to find a cover. On top of that they can be extremely rude with the way they handle objections regarding any matter. Also during non-busy periods you get very minimal hours such as 3 hours per week. If you're looking for something with more stable hours then this is not the place for you. There are some benefits such as team discounts and a fun group of team members to work with.

Pros

half price on jewellery

Cons

Too many

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productive and lively workplace

Retail Sales Assistant (Former Employee) - Ryde NSW - 9 August 2018

lovisa had great and friendly staff that were easy to get on with and were like a big family, the customers were great to interact with and the environment was exactly what i was looking for, i looked forward to working every shift i got.

Pros

great staff, fun environment

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Good High school part time job for a gain of experience

Store Assistant (Former Employee) - Robina Town Centre QLD - 13 June 2018

Good High school part time job for a gain of experience. I learnt about sales and communicating with customers. It was enjoyable talking to customers and discussing the products

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poor management

Retail (Former Employee) - Sydney NSW narellan - 31 January 2018

overall my experience working at lovisa was the worst job ive come across. I was lucky I got out of that company fast. the management towards staff is horrible and the expectations of their staff was disgraceful.