Mantra Group Employee Reviews

The job can be difficult and long days at times, but I found the housekeeping management extremely supportive and helpful, and enjoyed my coworkers. Good pay, and a team environment.

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Extremely great learning

Housekeeping (Former Employee) - Queensland - 30 December 2022

Great job, advertised as exercise, and it was.. it was well orvanised management very supportive to staff and the learning modules on line were the best thing ive dine for skills.. they even bring in coaches for safe procedures if housekeeping and time management skills better than anyI totally reconend working for mantra group esspecially North surfers

Pros

Cons

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Jobs at Mantra Group

Food & Beverage Supervisor

Parramatta NSW

18 days ago

Fast paced low pay

Waitress (Former Employee) - Melbourne VIC - 4 October 2022

They expect you to work overtime without pay. They lied about the hours so I was working late shifts when I originally wanted early. Their is no multiculturalism in the workplace either.

Pros

Free lunches

Cons

Long hours low pay

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good

Cleaners (Former Employee) - Canberra ACT - 4 October 2022

辣椒皇后镇度假村是一家提供全方位服务的酒店，将提供260间布置典雅的客房和套房，餐厅和酒吧，休闲设施以及位于新西兰冒险和滑雪之都皇后镇中心的停车场。新的辣椒皇后镇度假村将位于皇后镇市中心的Shotover街，是该市最好的购物，餐饮和夜生活场所之一。此次收购将使Mantra集团在新西兰的投资组合增加到12处房产，其中包括皇后镇的三处房产。

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Hard and fast paced

Room Attendant (Former Employee) - Canberra ACT - 17 September 2022

I was a room attendant. Had clean the rooms in 23 minutes. Not long enough to do a proper job. But you always had someone to come and help. It was casual hours .

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Pleasant working enviorment with continued support

Maintenance Person, Moroccan (Former Employee) - Moroccan, Surfers Paradise - 8 June 2021

Fast paced in the mornings with getting up to date with schedule, followed by quick briefing with managers, and follow through with day tasks and duties for proceeding day ahead, this could include orders for house keeping and day to day supplies as well as taking delivery of items that could include white goods supervising fitting

Pros

Hotels withing company getaways in cluding interstate and international

Cons

long hours with KPI

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Never work for this company

Housekeeping Team Leader/PA cleaner (Former Employee) - Surfers Paradise QLD - 23 September 2020

Incompetent management, undertrained staff,targets too high, promised certain amount of hours did not get. Lost property constantly going missing. Not a good company. Op

Pros

Nothing

Cons

Everything

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Have working environment

Room Attendant/Housekeeping full time (Former Employee) - Melbourne VIC - 26 July 2020

Good for the starter and have flexibility of shift at beginning but also mismanaged system as well as nepotism drags down the productivity of the workers

Pros

Commitment

Cons

Mismanagement

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Fantastic place to work

Trade Reservations Consultant (Former Employee) - Surfers Paradise QLD - 2 July 2020

Enjoyed my time with Mantra, only left due to health, keen to get fit n healthy and hopefully get back there again 😊 Team mates are awesome and always willing to help you out. Great support from Team Leaders and very open communication with Management.

Pros

Great support

Cons

None really

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Peaceful work environment

Room Attendant (Former Employee) - Lorne VIC - 14 June 2020

Peaceful work environment with all the staff being kind hearted and helpful in nature. This is the kind of place where you want to work. The locations is also awesome.

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disappointed in standard of Management

Food and Beverage Supervisor (Former Employee) - Surfers Paradise QLD - 3 June 2020

Incompetant management, lack of basic problem solving skills and leadership skills to effectively run a fast based well known hotel brand . Bullying was normal and unfortuneately I saw over 75% of compentant and excellent staff from Food and Beverage fired through warnings given to them, on the intention to terminate their employment.

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A fast paced job

Room Attendant (Former Employee) - Albury NSW - 11 May 2020

I enjoyed my short time there, I learnt a lot of valuable skills and always felt I was treated with respect. A typical day involved getting to work before the shift started and waiting in the housekeeping staff room for everyone and our manager. We would be given a floor with our work for the day and told any important information for the shift. You clean your rooms and than your rooms are checked over, days could be either short or long.

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Stressful and not rewarding with part-time casual uncertain work hours.

Supervisor Housekeeping (Former Employee) - Ettalong Beach NSW - 26 March 2020

This position was stressful due to lack of communication and poor management. The majority of the staff were unhappy and it was basically a negative environment. We did have excellent training courses provided by the Mantra Group although the site I worked at was very disorganised and I found Management to be unsupportive and dismissive.

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Productive and Fun working environment

Account Payable officer (Former Employee) - Melbourne VIC - 8 March 2020

Gained vast amount of experience in a short period of time. Great training provided and very supportive in terms of collaborating among different departments of the hotel.

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Very productive

Food and Beverage Supervisor (Former Employee) - Melbourne VIC - 8 February 2020

GREAT ENVIRONMENT, Humble managers. Training and development for certain individuals in order to climb up the ladder of hierarchy is great when compared to other organizations.

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n/a

Receptionist (Former Employee) - Parramatta NSW - 2 February 2020

I have learned to work extensively with close group of people that have taught me how to work in a fast-paced environment. This has given me the chance to broaden my understanding in exceptional customer service.

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Poor management

Room Attendant (Former Employee) - Port Douglas QLD - 2 January 2020

I spent a few months working for Mantra , we weren't given breaks or paid overtime. When employees didn't come to work because they were hungover they didn't do much about it.

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Great environment.

Assistant Manager (Full Time) (Current Employee) - Mooloolaba QLD - 30 November 2019

Continued employment so thats speaks for itself, co-workers make the job. Management are helpful depending on your department. Benefits are excellent .

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lovely and clean place

Waitressing (Former Employee) - Tullamarine VIC - 25 November 2019

i loved working here with all my co workers and lovely customers. clean and tidy place, hated the early morning starts but overall i recommend this job

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can be fun and stressful

Chef (Former Employee) - Surfers Paradise QLD - 18 November 2019

it's alright, It can be really busy but relaxed specially winter time. Manager are ok but can be rude and stressful, but way too much politics. overall is ok

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Poor management

Public Area Cleaner (Current Employee) - Brisbane QLD - 6 November 2019

The Supervisor was the worst one I've ever had in 30+ years of work. First thing every morning was what the fk did you do last night, , Absolutely no People skills, 4 other people on the roster made complaints to the state managers about her treatment of us. I didn't make any complaints about her to anyone. So clearly I'm not the only one who had issues with the Supervisor, but the rest of the cleaners were great people the cleaners were